Technical Support Helpdesk and Software Engineer Resume Miami, Florida - Hire IT People

SUMMARY:

Solutions focused professional with 10+ years experience providing rapid and client focused technical and Software Analyst, support to 80+ user.
Demonstrated capacity to identify root causes and direct users to lasting resolutions.
Adept at articulating complex technical concepts to users of varying technical understanding.
Well versed in a variety of common operating systems, applications and hardware with a proven ability to master new tools and technologies quickly.
Outstanding interpersonal strengths illustrated by multiple service awards

AREAS OF EXPERTISE:

TECHNICAL PROFICIENCIES:

Platforms: Windows, OS IBM

Hardware: IBM, Dell / Compaq / desktops and notebooks, printers, Scanners, Printers Ricoh

Applications: Microsoft Office, Norton, Antivirus, Symantec PcanyWhere, Retrospect backup, Sap Fico, Java, JavaScript

PROFESSIONAL EXPERIENCE:

Technical Support Helpdesk and Software Engineer

Confidential, Miami, Florida

Responsibilities:

Developed and tested the code for accounting tasks within the corporation, including cost estimating, salary computation, purchased.
Worked on new functionality in the SAP of the Company
Assisted 80+ user resolving diverse hardware and software issues.
Ensured quick resolution of user concerns and escalated more complicated support issues to Specialist representatives and field service engineers.

Consult Financial Software Engineer

Confidential

Responsibilities:

Organized and managed various computer projects. Supervised a research and development team of six employees.
Designed and implemented new employee training programs.
Developed part of the core of the product Financial Sap.
Designed and programmed the Abad 4 provisioning system.
Developed and tested the code for system accounting tasks within the
corporation in different countries, including cost estimating, salary computation, purchased supplies, monitoring 6 others associates.
Reduced user callback through accurate assessment of root causes of technical issues and consistent implementation of appropriate solutions.
Strong knowledge of working on interfaces

Computer Support Specialist

Confidential

Responsibilities:

Trained departmental staff in the use of company systems and applications, providing ongoing support.
Installed applications and coordinated all hardware / software upgrades.
Support in financial Sap Fico system
Increased departmental efficiency and reduced operational costs by automating several routine database management tasks and Documents on file servers