Sr. Credit Support Specialist Resume Raleigh, NC - Hire IT People

SUMMARY

Experienced Financial Analyst
Ambitious financial professional with cross - function expertise in business, financial analysis, accounting, sales, customer service and new business development.
More than twenty years of experience in the financial service industry, combining strong analytical skills with business wisdom to positively contribute to organization s bottom line.
Proven history of improving operations and increasing profitability.

PROFESSIONAL EXPERIENCE

Confidential, Raleigh, NC

Sr. Credit Support Specialist

Responsibilities:

Periodically review and analyze credit data to determine the degree of risk in extending credit to existing customers.
Manage credit data base by setting and adjusting credit limits determined by strength of credit and ratio of credit used.
Process new store and new account setup and determines credit worthiness of new customers.
Process and Maintain updated customer credit files, including updated Tax Exemption Certificates and Contracts.
Resolve disputes and escalations from VP’s, DM’s, GM’s, Area Managers, Account Manager and Customers.
Prepare and reconcile monthly statements, aging reports, and trial balances, monthly and year-end closings.
Prepare and submit recommendations for write-off of bad debt accounts or legal action as warranted.
Reconcile customer payments against open receivables, credits, and deductions and work with Cash Dept to resolve.
Facilitate training for on-boarding team members.

Confidential, Morrisville, NC

Customer Relations Manager

Responsibilities:

Reduced aging receivables by 25% within 3 months, initiated collection calls, researched and resolved billing disputes.
Performed account reconciliations, including suspense cash, credits and refund requests.
Maintained and filed local and state taxes and tax exempt certificates as well as collect on property tax.
Interacted with Sales Reps and various inter-company departments to obtain resolution of account disputes.

Confidential, Warrenton, NC

Teacher Assistant & Technology Coordinator

Responsibilities:

Assisted Lead Teacher with creating and implementing lesson plans.
Observed and recorded students’ performance to assess progress and maintained academic portfolios.
Assisted with coordinating and administering student assessments, local and state testing.
Instructed the operation and utilization of Technology instructional learning programs.
Created Technology lesson plans, instructed basic computer skills, trained staff and students on new software.

Confidential, Carlstadt, NJ

Lead Accounts Receivable and Credit Analyst

Responsibilities:

Managed open receivables for a diversified accounts.
Revised training manuals and assisted with training of new employees.
Assisted Credit Manager in processing new accounts, credit limits, credit holds and direct billing.
Investigated and reconciled returns, shortages, advertising and pricing errors and processed accordingly.
Generated and reviewed monthly statements, aging reports, trial balances, cash forecast and year-end closing.
Negotiated and prepared settlements, composed demand letters, write-offs and offsets.

Confidential, Parsippany, NJ

Senior Accounts Receivable Analyst

Responsibilities:

Assisted in training and supervision of 4 Accounts Receivable Analysts and assumed ownership over team productivity.
Approved adjustments, journal entries, write offs, cash applications and payment reversal for accounts.
Investigated and resolved advertising claims, new-store allowance, credits and payments.
Prepared and reconciled monthly statements, aging reports, and trial balances, monthly and year-end closings.
Prepared demand letters, settlements offers, and credit adjustments and modified accounts for legal review.

Confidential, Parsippany, NJ

Portfolio Asset Manager

Responsibilities:

Managed loss recovery, processed bankruptcy accounts and skip traced customers for legal actions as warranted.
Worked closely with Asset Protection in identifying incidents of theft and fraud.
Prepared and submitted recommendations on write-off of bad debts to the Financial Director.
Investigated and resolved all charge-backs, cash on account and short payments.

Professional Development: Oracle • SAP • AS400 • Lease-Pak • E-Lease • Citrix • PeopleSoft • Agility • PowerPoint • Excel • Sales Force • 9ci