Sr. Helpdesk Technician Resume Washington DC - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential

Quality Control Technician - Alexandria VA

Responsibilities:

Quality Control desktop computer installations based on daily deployment Confidential
Track User installations for 3 days to ensure quality of product delivery.
Verify with customer correct user configurations and setup
Train users or assist with questions on using new machines or equipment.
Ensure that the EAMS ticket is completed and resolved to the user’s satisfaction.
Troubleshoot installation related issues and follow up to resolution.
Remote desktop connection experience.
User SCCM software application to push software to user desktop when required.
Data Migration/ Cisco VOIP phones & cabling configuration

Confidential

Sr. Helpdesk Technician, Washington DC

Responsibilities:

Conduct password recovery and data retrieval
Provide base level IT support to non-technical personnel
Display courtesy and strong interpersonal skills with all customer interactions
Provide level 1 technical support for Windows 7 and Microsoft Office365
Provide initial troubleshooting of problems for desktop, laptop and printers (local/network)
Active Directory configuration.
Password resets, Account maintenance, Group policy
PeopleSoft HCM, FIN, ELM, CRM - Account maintenance

Confidential

Desk Side Support

Responsibilities:

Daily maintenance install, and repair computer hardware/software, peripheral and audio visual equipment
Prepare and test equipment to ensure full and proper functions.
Troubleshoot and perform diagnostics to identify and resolve performance issues.
Make repairs and replace/upgrade parts and components as necessary.
Printer troubleshooting.
Asset management reports/requests
Work at a highly detailed level to track, maintain and document Confidential ITWorks for all service requests received.
Assists with insuring classroom, computer lab, conference rooms, and remote Confidential sites equipment is working properly.
Provide instructions to users on the proper use and of all hardware, software, and audio visual equipment supported by Confidential .
Preform PC for Windows and MAC systems imaging, and install hardware/software updates as needed