SUMMARY:

• Major Account Management Confidential Sales OEM/Retail - based CustomersCustomer Relationship Building Quality Customer Service
• New Product Knowledge Acquisition Team Selling/Collaboration
• Accomplished sales professional with 12 years progressive sales experience in OEM, retail and financial industries.
• Professional sales training (Frankin-Covey, Ryerson).
• Full complement of selling skills.
• MS Office (Word, Excel, PowerPoint), Outlook, Goldmine, Vantage, Act

PROFESSIONAL EXPERIENCE:

Confidential, Burlington, MA

National Accounts Manager

Responsibilities:

• Manage the Confidential sales process of company’s largest accounts, with an average total account volume of $6 million.
• Handle all aspects of sale including product design, implementation, retail packaging, sourcing, and pricing.
• Establish a strong face-to-face presence with customers in order to attain first call on new opportunities; build rapport with key decision makers including CEO’s, CFO’s, Presidents, and Material Managers.
• Represent two factories in China and US with worldwide distribution.
• Source outside vendors in China; gain competitive pricing and increase gross margin.
• Work with custom injected molding, metal stamping, heat sealing and woven, dye-sub and silkscreen processes.
• Resolve a variety of customer issues in accounts receivable and inventory control areas.
• Work internally with President, Vice-President, CFO and Director of Manufacturing to ensure completion of business proposals.

Confidential

Business Development Manager

Responsibilities:

• Handled all aspects of the inside sales process, soliciting quotations, providing quality customer service, and managing large workload issues, with an average total account volume of $3 million. Based on abilities and performance, promoted to National Products Manager, Retail and Custom Products.

Confidential, Wakefield, MA

Loan Originator

Responsibilities:

• Designed programs and originated loans for credit unions
• Excellence in Action Award” recipient, 2003; given to employee demonstrating service above and beyond daily job requirements.

Confidential, Burlington, MA

Account Executive

Responsibilities:

• Maintain and develop existing accounts.
• Resolve customer issues.
• Represent company at 1-2 trade shows per year.

Confidential, Danvers, MA

Department Manager

Responsibilities:

• Managed daily operations of plumbing department.
• Coordinated schedules of contractors and customers.

Confidential, Burlington, MA

Store Manager, Assistant Store Manager

Responsibilities:

• Trained and developed staff, selected to help open a new store