National Accounts Manager Resume
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Burlington, MA
SUMMARY:
- Major Account Management Confidential Sales OEM/Retail - based CustomersCustomer Relationship Building Quality Customer Service
- New Product Knowledge Acquisition Team Selling/Collaboration
- Accomplished sales professional with 12 years progressive sales experience in OEM, retail and financial industries.
- Professional sales training (Frankin-Covey, Ryerson).
- Full complement of selling skills.
- MS Office (Word, Excel, PowerPoint), Outlook, Goldmine, Vantage, Act
PROFESSIONAL EXPERIENCE:
Confidential, Burlington, MA
National Accounts Manager
Responsibilities:
- Manage the Confidential sales process of company’s largest accounts, with an average total account volume of $6 million.
- Handle all aspects of sale including product design, implementation, retail packaging, sourcing, and pricing.
- Establish a strong face-to-face presence with customers in order to attain first call on new opportunities; build rapport with key decision makers including CEO’s, CFO’s, Presidents, and Material Managers.
- Represent two factories in China and US with worldwide distribution.
- Source outside vendors in China; gain competitive pricing and increase gross margin.
- Work with custom injected molding, metal stamping, heat sealing and woven, dye-sub and silkscreen processes.
- Resolve a variety of customer issues in accounts receivable and inventory control areas.
- Work internally with President, Vice-President, CFO and Director of Manufacturing to ensure completion of business proposals.
Confidential
Business Development Manager
Responsibilities:
- Handled all aspects of the inside sales process, soliciting quotations, providing quality customer service, and managing large workload issues, with an average total account volume of $3 million. Based on abilities and performance, promoted to National Products Manager, Retail and Custom Products.
Confidential, Wakefield, MA
Loan Originator
Responsibilities:
- Designed programs and originated loans for credit unions
- Excellence in Action Award” recipient, 2003; given to employee demonstrating service above and beyond daily job requirements.
Confidential, Burlington, MA
Account Executive
Responsibilities:
- Maintain and develop existing accounts.
- Resolve customer issues.
- Represent company at 1-2 trade shows per year.
Confidential, Danvers, MA
Department Manager
Responsibilities:
- Managed daily operations of plumbing department.
- Coordinated schedules of contractors and customers.
Confidential, Burlington, MA
Store Manager, Assistant Store Manager
Responsibilities:
- Trained and developed staff, selected to help open a new store