CAREER OBJECTIVE:

To obtain a challenging full - time opportunity in the telecommunication and IT fields where my talents can be effectively utilized and contributed to organizational goals .

SUMMARY:

• Over fifteen years as a Telecom professional, I am a certified level 4 Central Office Technician with 7 years as an IT Professional.
• Over fifteen years of Rack and Stack experience in Central Office, Data Center, Computer Room, and Telecom Voice environments.
• Productive self-starter with a strong work ethic: consistently achieve goals.
• Proven experience in Confidential, network/hardware/operating system troubleshooting, PC assembly, system integration, technical support, Access/Transport and Call Center Helpdesk and Confidential
• Blackboard temporary analyst (PC and MAC) Software support (Win 7, OS X Mountain Lion, Outlook, Word, Exchange, PowerPoint, Excel)
• Confidential Telecom Technician (PBX maintenance, troubleshooting) ( Confidential )
• Confidential Help Desk Technician (Win 7,OS X Avaya ACD, Outlook, Exchange Server, Active Directory, Remedy, Norton Ghost, Hardware/Software repair and maintenance, troubleshooting in person and remotely Audio Visual set up)
• Building Futures Pre apprenticeship Program

SKILLS TECHNOLOGY YEARS USED /LAST USED/LEVEL:

• Confidential -TP-76300 Standards Tests A-D,E-S,F-I,J&K,L,N,O,T,M,P,Q,V, Ask Yourself, Supplier Awareness, and Quality Installation 2014
• Meridian PBXs (Meridian mail, Options 11-81, BCM, Symposium, Succession, Call Pilot)2014
• Patch panels (66, 110, BIX block termination) 2016
• Testing equipment (Sage 930a, T-Berds, Firebird 6000, OTDR and Digital Lightwave 2014
• Central Office Technician levels 1, 2, 3 and 4 Cosmic frame and MDF wire wrapping 2014
• Residential phone installation, Nortel DMS and Lucent 5ESS Switches, Nortel SONET, Sycamore Networks DWDM; PBX and Key system installation and maintenance (rack and stack) 2016
• Fiber Optic cable installation, termination and testing, VOIP phones systems 2016
• Installation of NEC and Motorola Radio equipment (rack and stack) 2014
• DSX and Titan DACS; port assignments, troubleshooting, and provisioning, Frame Relay 2014
• MS Office Win 98, XP and Win 7 and OS X(Word, Excel, Outlook, PowerPoint, Access, 10 years -2014
• Remedy Ticketing System 6 years -2015
• Call Center Operations 4 years -2014
• Remote Control Software 3 years -2015
• Avaya ACD 4 years -2016
• Government Call Center 3 year -2015
• OS, applications, printers and hardware support 5 years -2015
• MAC OS X (Leopard-Mavericks) MS Office Suite 1 year -2015
• Help Desk /IT support 6 years -2015
• Lotus Notes, Unix, Windows Server- 2015
• Audio Video set up experience 5 years -2015
• Windows and Linux systems administration -2015
• Windows NT, XP,7 Microsoft Office Remedy ATM
• Ghost Imaging Software ProComm Plus SIP TCP/IP
• VPN VOIP CSU DSU
• Cisco IOS Cisco Switches Cisco Routers Networking
• VLAN ISDN DNS BGP
• EIGRP WIN 9X Ethernet OSPF
• Outlook Exchange Server UDP Mavericks
• Lotus Notes BICSI OSHA 10 SCCM/SMS
• Mainframes Windows Server 2012 Office 365 Linux
• Wireshark Spiceworks Solarwinds

PROFESSIONAL EXPERIENCE:

Confidential

Cabling Engineer, Washington, DC

Responsibilities:

• Set up new PCs, removing old PCs
• Windows XP, Windows 8.1 Norton Ghost imaging (Office 365)
• Printer/Scanner set up
• Network, hardware and software troubleshooting
• Add/Remove user accounts in Active Directory and Exchange, SCCM, Mainframes/Servers
• Identify technical issues, escalate issues, work with end users to resolve issues and train users on new software/hardware
• Set up AV systems
• Maintain records of communications transactions, problems and remedial actions taken

Confidential

Central Office Technician, Washington, DC

Responsibilities:

• Performed SONET and DWDM equipment installation, test and turn-up and maintenance
• Performed additions, removals and modifications on working equipment
• Performed circuit modification, software addition and upgrades and power transition work
• Addition and removal of circuits on working power distribution sources
• Analyze, plan, layout and assign installation activity to other
• Install aux bar, cable rack, and fiber duct, mount bays, frames, cabinets and equipment within Confidential, POP, Data Center and Confidential
• Run, lace, label and test power, fiber optic and copper cabling.
• Power cabling includes h-taps, inline splicing and termination to BDFB
• Interpret, layout and analysis job MOPs, order specifications, floor plans, equipment and wiring documentation, Microsoft Office
• Interface with Installation Supervisor, Project Manager and Engineering to resolve any order issues in Confidential (Firewall, IP Switching and Routing)
• In-process and final quality inspections, troubleshooting and resolving all issues
• Implement, maintain, and repair routing, IP switching, firewalls, and remote access protocols
• Create reports on up time, bandwidth usage, server utilization, and other key metrics.
• Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems
• Provide direct customer support

Confidential, Washington, DC

Help Desk Associate, Telecom Technician

Responsibilities:

• Maintained Telecom/Datacom equipment in Data Center and Confidential environment 24/7
• Performed testing; maintenance on SONET & DWDM equipment
• Performed network monitoring using various tools (HP Open View, Netcool)
• Resolved network issues as required ( Confidential support)
• Performed duties as Tier 1 and 2 Help Desk Analyst in Windows 7 and Mac OS X (Mountain Lion & Mavericks) environment
• Used Altiris, Remedy and Active Directory, Windows Remote Desktop Connection, Norton Ghost, and Bomgar for Mac, Microsoft Office, Servers, Mainframes
• Handled user requests via email and phone (Avaya ACD)
• Performed hardware issues (break/fix) software installation, application repair and update or ( using Boot Camp for running Windows on a Mac as an example).
• Client was Confidential and Federal Government

Confidential, Washington DC, Columbia, MD

Help Desk Associate, Telecom Technician, Desk Top Support Technician

Responsibilities:

• Installed telecom equipment, POS, PCs and software, removed legacy equipment
• Worked in Federal Government Call Center using remote tools, Altiris, Active Directory and VPN
• Tracked services through the Remedy ticketing system; performed password resets
• Performed as lead technician on job site and Tier 1and 2 Help Desk Technician
• Performed hardware and software maintenance and repair on PCs and MACs (Win XP&7 and OS X Snow Leopard) Servers, Microsoft Office, Audio Visual set up
• Created various images using Symantec Ghost
• Used Adobe Flash to update and troubleshoot web-based application.
• Troubleshoot remote connection network issues.
• Installation of Motorola and NEC RF equipment (rack and stack)
• Client was Maryland State Troopers

Confidential, Manhattan, NY

Desktop Support Technician

Responsibilities:

• Install new PCs; image new PCs; remove legacy equipment (Win XP)Microsoft Office
• Performed workstation maintenance and repair, mail support (MS Outlook and Lotus Notes)
• Performed network migrations; ghosting PCs, joining PCs and users to network (Active Directory)
• Tracked services through the Remedy ticketing system
• Help Desk Support in Call Center
• Performed (MAC) on Nortel PBX
• Used Adobe Flash to update and troubleshoot web-based application .

Technologies: Dell Migration Tool, Remedy, Lotus Notes, Symantec Ghost, Wireless

Confidential, Long Island, NY

Telecommunication Field Technician

Responsibilities:

• Install and terminate DC Power cables, batteries and rectifiers
• Install and maintained internet servers, CISCO routers and switches ( rack and stack)
• Monitor results of equipment acceptance testing
• Ensure quality customer service
• Perform multiple tasks from vendors (Alcatel/Lucent, Nokia and Nortel )such as testing SIP based VOIP equipment and networks using Spirent Abacus 5000 test set.

Technologies: CISCO, Spirent, SIP, Hyperterminal, Rack and Stack, Copper /Fiber Cable

Confidential, Miami, Ohio

Desktop Support Technician

Responsibilities:

• Performed installation, configuration and ongoing usability of desktop computers, POS devices peripheral equipment and software
• Diagnosed and repaired PC’s and( MACs) including replacing parts and adding software as needed
• Performed network migrations, printer maintenance; asset inventory; wireless access point support
• Assisted customers via telephone (Remote Console) and in person.
• Installed new software and patches as needed

Technologies: Windows XP, MAC OS, Trackit, Remote Console, TCP/IP Networking

Confidential, Washington, DC

Technician

Responsibilities:

• Performed installation, configuration and ongoing usability of desktop computers (MACs), peripheral equipment and software (MAC OS X) Microsoft Office
• Performed workstation maintenance and repair
• Tracked services through the Remedy ticketing system; Active Directory
• Performed troubleshooting assistance by phone(Help Desk)using Remote Console and in person
• Performed POS installation
• Performed PBX installation and maintenance (VOIP)

Technologies: Windows/MAC OS, Remedy, A+, TCP/IP networking, Altiris

Confidential, Washington, DC

Technician

Responsibilities:

• Installed, configured and troubleshoot supported operating systems and software on the World Bank’s computers PCs and MACs
• Conducted physical inventory of office automation equipment and assisted with the verification of inventory records
• Performed preventive maintenance of printers and other selective equipment upon request
• I tracked support and problem resolution for technology (hardware and software) through the use of Remedy System.
• I worked on Help Desk and Confidential as is required after training.

Technologies: Confidential, Remedy, HP Openview, Windows XP, troubleshooting

Confidential, Washington, DC

Technician

Responsibilities:

• Installed, maintained and repaired all Blackboard security/access control equipment
• Installed, maintained and repaired Dell PC’s and notebooks (Microsoft Office
• Installed; tested and maintained Avaya VOIP solution (hardware/software) Audio Visual set up
• Installed, configured and maintained ISDN phone equipment and campus wireless support.
• Installed and configured POS devices, Frame Relay and ATM switches
• Established demarcation points for other vendors and supported their work
• Completed inventory for high profile project weeks ahead of schedule

Technologies: VOIP, POS, CCTV, Blackboard, ISDN, ARS, Frame Relay, ATM

Confidential, Austin, Texas

PC Installation Technician

Responsibilities:

• Imaged, configured, installed, supported and backed up PC’s and Notebook’s
• Tracked inventory of end-user equipment; including recording distribution and maintenance information
• Provided quality customer service and Confidential support (REMEDY,IP Switching/Routing Protocols, Firewalls
• Completed reports on Bandwidth usage, up time, server utilization and other key metrics
• Monitored automated and end user incident and outage reporting, troubleshooting and resolving all isuues

Technologies: Imaging/Ghosting, Trackit, Windows 2003