Technical Support Specialist Resume

SUMMARY:

IT Professional with strong experience on servers, operating systems, hardware, networking, software applications etc.
Strong familiarity with Microsoft operating systems
Experience in Windows 7 deployment via SCCM server and strong experience in imaging computers
Excellent communication and interpersonal skills
Extensive projects involving deployment, installation of servers, racks, and related IT equipment
Strong familiarity and experience with Novell, Lotus notes, Exchange and Microsoft 365
Experience with System management appliances such Prior
Experience Building Software Deployment Packages and managing automation of software employments
Prior experience with desktop/service desk ticketing software

SKILL:

EXPERIENCE:

Confidential

Technical Support Specialist

Responsibilities:

Provide Macintosh/Windows desktop hardware and software support to all Condé Nast Magazines Vogue, GQ, Glamour, Self etc..
Image OS X desktop and laptop systems via Apple NetBoot network server.
Configure and troubleshoot OS X desktop and laptop systems
Map printers via Host Names and Apple Bonjour protocol
Install operating system and various software updates as needed
Joining and Binding to the Corporate Domain in Active Directory Environment on OS X
Reset forgotten passwords and locked Active Directory accounts via Active Roles
Setup and Troubleshoot Citrix Desktop Client for OS X
Troubleshoot K4 Workflow Management Issues within Adobe CS5 Package
Setup and Troubleshoot VMWare Fusion 6 and Windows 7 Virtual OS
Troubleshoot Windows 7 desktop and laptop systems
Setup and Troubleshoot iOS Devices (iPad and iPhones)
Setup and Troubleshoot Android Devices (Samsung Phones)
Setup and Troubleshoot Mobile E - Mail (Outlook Office 365) on iOS and Android Devices
Setup and Troubleshoot VPN Logins and OS X Screen Sharing for Mobile Users
Open and Close Trouble Tickets in Peoplesoft CRM in a Timely Manner
Documentation of VPN Logins and OS X Screen Sharing Procedures for Mobile Users
Provide Employee Office Moves - Computer and Cisco VoIP Phone Disconnects and Reconnects

Confidential

Windows 7 Migration/ Desktop Support

Responsibilities:

Perform custom software packages that allow for zero-touch (LTI) deployment for the clients software and operating systems
Perform data migrations of user’s data and upgrading, repair and migration of equipment and associated peripheral devices.
Installation and De-installation of software and associated peripheral device drivers as required by client
Assist with the distribution / delivery of computer hardware to various end users and facilities within the corporate campus.
Also, delivering equipment to regional offices, setting up systems (connecting monitors and accessories, etc. - software installation / configurations), formatting / removing hard drives, performing basic diagnostic activities (using simple software tools), and verifying warranty information.
Perform and follow pre-established processes and procedures in the receipt, inventory and distribution and disposal of technical hardware and/or software.
Assist with validating quantities received against original purchase orders and follow procedures to resolve discrepancies and to document the resolution.
Accurately enter data into a variety of computer systems for the purpose of tracking computer equipment and/or software that has been migrated or deployed using Enterprise Migration Analysis Reporting tool.

Confidential, Philadelphia, PA

Help Desk Technician

Responsibilities:

Provided computer help desk support via telephone communications with end-users.
Provided customers with service activation support for Data Service PC Configuration, home router configuration and email/internet applications.
Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists

Confidential, Winslow, NJ

Human Services Assistant

Responsibilities:

Taught full-scope reading educational curriculum to special education in self-contained classroom with 10 students.
Studies included guided reading lessons, problem-solving techniques, and question/clarification structure.
Delivered teaching in a behavior-modification technique setting, to encourage student participation and set consistent situation/consequences for students.
Worked on the creation of Individual Education Programs for each student including setting specific achievement goals and quarterly outcomes for each student.