Account Executive Resume Sharonville, OH - Hire IT People

SUMMARY:

17 years Experience Helpdesk Level 1 & 2, Field Support Level 1

TECHNICAL SKILLS:

Service Now, Active Directory, DRA, Administrative Account Access, MS Outlook, MS Excel, MS Word, MS Exchange Management, VPN/RSA, Ghost Imaging, AnyConnect, Boxer, Airwatch, iPhone, Android Support, Granting Domain & Share Access, Network Mapping, SAP, Skype for Business, Bomgar, PC/Peripherals & Software Support, AS/400

CURRENT EMPLOYMENT:

Confidential, Sharonville, OH

Account Executive

Responsibilities:

Off - Site remote device support and education to end users for applications and use of their pc and peripherals for over 50,000 users
Off-Site remote Password & software resolution
Service Now ticket software and managing the work queues for work in progress
Network, PC, Toughbook, Laptop, Wireless phones, & peripherals troubleshooting skills

Confidential, Franklin, OH

IT Help Desk & Field Support

Responsibilities:

Help Desk Support via phone, emails, and Service now ticket system for 14,000 + employees on & off site
On-Site device support and education to end users for applications and use of their pc and peripherals
Password resolution for onsite and offsite users
Respond to issues and requests for information by work orders using Service Now ticket software and managing the work queues for work in progress
Process Computer Access Request Forms for new and additional computer access across 4 hospitals (over 14,000 end users and granting Active Directory, Exchange, Rightfax, and share drive access
Process and create weekly New Hire and Termination Active Directory accounts consistent with Lawson Security reports
Perform weekly maintenance and clean-up of Active Directory
Assist Level 2 Field Support with PC, Ghost Imaging, terminal, and printer installations
Communicate with multiple teams within IS staff, other department staff, physicians, and administration on a daily basis
Support day to day operations as well as supplemental project work
Produce documentation in response to requests for audit of user account permissions and approvals
Daily operations of AS/400 processes and printing

We provide IT Staff Augmentation Services!

Account Executive Resume

Sharonville, OH

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship