Active Directory Specialist Resume Ft. Sam, TX - Hire IT People

PROFESSIONAL EXPERIENCE:

Active Directory Specialist

Confidential, Ft. Sam, TX

Responsibilities:

Create /modify user accounts, security groups, and distribution lists to protect company proprietary information.
Handle user account transfers from one field site to another moving client data to different servers, to ensure user accessibility.
Maintain Microsoft Exchange e - mail accounts and public folder access through Microsoft Exchange System Manager.
Serve as a contact for Desk Side Support Technicians, to provide assistance when trouble-shooting desk side issues, including issues which could be server related.
Add clients to Blackberry Servers, which enables employees to efficiently conduct business while away from the office.
Use Remedy program to track ticket progress and enter updates to have on going record of case activity until resolutions are reached and tickets are closed.

Information Assurance Technician

Confidential, Fort Hood, TX

Responsibilities:

Ensured all network devices were monitored and vulnerabilities mitigated through surveillance, inspections and incident reports.
Provided individual user - level training and conducted group briefings on updated network and security changes or requirements.
Decreased network vulnerabilities and improved network performance by 20%, improved customer service relationships.
Improved network scanning procedures by updating operating procedures, resulting in 20% faster performance and higher vulnerability mitigation success rate using Eye Retina.
Inspected and reduced physical security vulnerabilities resulting in 100% inventory and asset control.
Analyzed over 7500 systems weekly; provided updated trend analysis reports using UNIX based cross-systems, ensuring all team members were aware of vulnerabilities and provided continuity and cohesion.

Confidential

Signal Systems Chief, Fort Hood TX

Responsibilities:

Determined brigade network requirements, assigned duties, supervised and coordinated activities of personnel engaged in information system analysis and maintenance, resulting in the brigades first successful inspection.
Recognized for resolving network problems and issues for customers, commended by the brigade commander.
Responsible for over $3,000,000 dollars of communication and security equipment with zero loss.
Managed a $2,000,000 fiber ring expansion project, supervising over 13 Soldiers and 34 contractors, increasing network speed by 50% and security throughout Afghanistan.
Developed and implemented two Standard Operating Procedures which were adopted by the Battalion as a standard for all Signal Support Teams across Afghanistan, increasing efficiency by 25%.

Confidential, McCord, WA

Service Desk Section Chief

Responsibilities:

Managed the units first multi - location network migration, coordinating with internal and external agencies, preserving sensitive network operations during movement of communications equipment; commended by the Brigade Commander for 99% operational readiness.
Implemented changes to the units user-based web training program to make it more user friendly, resulting in 100% annual re-certification of all account users.

Service Desk Section Chief

Confidential

Responsibilities:

Administered security and sharing permissions of over 500 users in Active Directory and on the Confidential share drive.
Monitored network connectivity, server disk space, logs, services and processes using Servers Alive.
Developed training program for multi-service team resulting in an increase of efficiency of operations.
Provided direct support for Joint Staff Crisis Action Teams by mobilizing for contingency operations at alternate command center locations, ensuring Command Control (C2) system operation.
Analyzed and reported performance trends of nine critical emergency communications systems by identifying trends and briefing senior officers.
Responsible for the handling and delivering of highly classified packages to both the Chairman and Vice Chairman of the Joint Chiefs of Staff personal residences.