Support engineer Resume

SKILLS:

EXPERIENCE:

Confidential

Support engineer

Responsibilities:

Provide primarily non-technical, and occasionally technical support to end users via a ticket-based system.
The definition and implementation of the support services required to win in the cloud market place.
Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Azure, SQL Azure, AppFabric, etc.) and scenarios supporting the service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost efficient solution architecture.
Provide critical product feedback to multiple Confidential + Confidential Product Groups ( Confidential ; engineering and operations) and Business Groups ( Confidential ).
Lead the integration of Global Business Support ( Confidential ) talent to resolve issues with specific technologies (networking, SQL, SPP, etc.) as part of Azure Support ecosystem.
Worked with Microsoft Technologies and applications (Visual Studio, Excel, Skype, Teams, TFS, IcM, ETC...)
Familiarization on the implementation of services such as: Active Directory, Virtual Machines, SQL Databases, ETC…
Knowledge of Billing and Usage cycles, payment and refund requests, and Handling Fraudulent incidents.
Maintain an Excellent customer-first experience by provided top level support.

Confidential

Support systems specialist

Responsibilities:

Provided customer/end-user service through a ticket-based system.
Troubleshoot and maintain various communication devices ranging from Confidential to Enterprise Computer systems.
Trained users on new technologies and equipment.
Frequently used Microsoft applications and other various software platforms to provide charts, PowerPoints, and other forms of presentations to ensure company awareness.
Held the position of Information awareness officer.
Ensure the unit and those within understood the value of sensitive information, and how to properly handle it.
Provided the unit with Confidential (communication security).
Maintained accountability of approximately five million dollars’ worth of communications equipment, to include sensitive items.