SUMMARY

• Highly motivated Confidential trained professional with a passion for
• Confidential technology; providing strong customer support and quality results in the support of Confidential voice technology.
• I have over 20 years of hands - on Telecommunications experience, including legacy Confidential s,
• Confidential UC and Collaboration along with 4 years of performing wireless site surveys, installations, and troubleshooting services for a variety of clients including manufacturing,
• I have worked with large organization in designing wireless infrastructures for high availability wireless access and deployed wireless networks in facilities totaling over 5 million square feet.

TECHNICAL SKILLS:

• Unified CallManager 7.x, 8.x, 9.x and 10.x
• Unity Connection 7.x, 8.x, 9.x and 10.x
• VG224 and VG248 configuration experience
• SCCP, MGCP and H.323 Gateways
• Additional experience with Octel 350, CallPilot Manager Voicemail, Nortel Option 61C, Nortel SL100, Nortel CS2100, Confidential CS1000, Callxpress/NT Voice processing, Confidential 15.3, Confidential Call Recording, and Avaya Definity G3, ver11
• Confidential Prime Infrastructure
• Fluke Networks AirMagnet Survey
• Fluke Networks AirMagnet Spectrum XT
• Fluke Networks AirMagnet WiFi Analyzer

MAJOR CONSULTING ASSIGNMENTS:

Confidential, Charlotte, NC

Technical Specialist

Responsibilities:

• Performed migrations from traditional Confidential installations to Confidential Voice over IP solutions
• Provided complete deployment, migration, training, and support to clients
• Troubleshoot issues related to UCM implementations
• Moves, Adds, Changes related to new and existing UCM implementations
• Provided end user training for all aspects of Confidential Voice over IP
• Performed live 2.4GHz and 5GHz 802.11A/B/G/N/AC wireless site surveys of all required coverage areas and spectrum analyses using Air Magnet Survey and Spectrum Analyzer, analyzed collected RF data to determine cell boundaries, AP power settings, and noise and interference sources, determined AP placements and performed post-implementation surveys in order to optimize WLAN performance
• Created to scale campuses, maps & buildings for use in Confidential Prime Infrastructure
• Designed predictive wireless coverage using Confidential Prime Infrastructure.
• Deployed Confidential 1242, 1142, 3502, 3602, 3702 and 3802 lightweight access points
• Designed wireless networks using Confidential 3702 access points for 802.11a/b/g/ac deployments

Confidential, Franklin Lakes, NJ

IPT Engineer

Responsibilities:

• As a Dimension Data resource onsite I administered Confidential Unified CallManager 8.5, Confidential CS100, Avaya Definity G3, Confidential Unity Connection 7.1,Octel 350 voicemail and CallPilot Manager Voicemail as well as related network hardware and software, installation, configuration, support, optimization and administration of associated corporate telecommunications systems and applications
• First line of support for all support and IMAC requests
• Supported client trouble tickets

Confidential, Charlotte, NC

Network Operations Analyst

Responsibilities:

• Performed Tier I support for all Trader Voice Infrastructure and applications including but not limited to Confidential 15.3 including IQ-MX, IQ-MAX and BRI turrets, Nortel Confidential, CallPilot Voicemail, Octel 350, Voicemail, Confidential Call Manager, Confidential Unity Connection and Confidential Call Recording
• Responsible for assisting in all changes and support for multiple Trader Voice Services locations
• Conferred with vendors and management regarding the requirements for service integrity
• Updated and maintained all team databases
• First line of support for all support and MAC requests
• Tracked status of all service requests and troubles to ensure our customers are restored in accordance with Voice Services SLA's
• Proactively monitored all locations to ensure equipment and service is operational
• Collaborated with peers, managers and customers to ensure business goals are met

Confidential, New York, NY

Operations Engineer

Responsibilities:

• Executive Level Support - timely diagnosis and resolution of high-level end user issues
• Provided operational support (moves, adds and changes) of Confidential CallManager 6.1(3), Octel 350 voicemail, Extension Mobility, VG224 and VG248 analog gateways for multiple sites
• Configuration and installation of Confidential phone devices and voicemail boxes
• Support of client trouble tickets
• Escalation of critical and unresolved issues
• Support of group migrations which are performed after normal business hours
• Maintained telephone and other peripheral inventory using Expense Management System (EMS) tool.
• Prepared standards of practice documentation
• 24/7 monitoring and support of production devices and SLA ticketing
• Supported and maintained daily and monthly systems backup schedule
• Support for upgrade and patching of IPT systems when required

Confidential, Jersey City, NJ

IPT Engineer

Responsibilities:

• In charge of an intra-cluster migration of 200 upper-level management users which included migrating to
• Confidential IP phones, SoftPhones, IP Communicator, Polycom Conference phones and other proprietary software
• In charge of migrating all SoftPhone users to IP Communicator
• Lead in the implementation of new CallManager Subscriber and Confidential VG248 Analog Gateway in Mumbai, India
• Configured gateways for new E1 Qsig cards installed in New York branch
• Configured Confidential 800 series routers for use with IPC turrets and VPN Phones
• Configured IPC turrets for home-based users

Confidential New York

IPT Engineer

Responsibilities:

• Supported in the implementation of Confidential CallManager 4.1 and Unity 4.0 for 750 users
• Performed routine tasks under the direct supervision of Senior Level Engineers
• Acted as a front-line interface to end-users for training in application and hardware use
• Accepted trouble tickets and dispatched them to appropriate personnel or worked and completed myself
• Supported in diagnosing and troubleshooting problems on Confidential servers when directed
• Interacted with carriers and end-users to report events and/or resolution of events
• Participated in tracking and prioritization of ticket-handling

Confidential, New York, NY

IPT Engineer

Responsibilities:

• Provided operational support of Confidential CallManager 4.0 and Confidential
• Unity 4.0 voicemail system for 1200 users in 2 locations with emphasis on creating 355 public distribution lists for Home and Field Personnel
• Loaded patches when necessary
• Responsible for day to day monitoring of systems including troubleshooting and reading trace files
• Interfacing with Confidential TAC
• Documented daily and monthly operating procedures
• Maintain necessary communications accounts for stores, home and field office personnel including mobile phones and Blackberrys

Confidential, Jersey City, NJ

IPT Engineer

Responsibilities:

• Responsible for the support and maintenance of Confidential CallManager 4.0, Extension Mobility, Unity 3.0 and Personal Assistant for 4000 users in 2 locations
• Loading patches
• Responsible for day to day monitoring of systems via Prognosis including troubleshooting and reading trace files
• Assisting helpdesk with 2nd level support
• Interfacing with Confidential TAC
• Performing monthly maintenance routines, documentation, and writing procedures

Confidential, NJ

Telecommunications Coordinator

Responsibilities:

• Responsible for the support and maintenance and moves, adds and changes of Home Office Nortel Option 61C
• Confidential CallManager 3.3, Unity 3.1and Callxpress/NT Voice Processing System for 350 users
• Lead Project Manager responsible for the procurement, installation and maintenance of telecommunications hardware and software country acting as a liaison between Home Office/Field and vendors
• Responsible for telecommunication billing and analysis
• Prepared and coded monthly invoices
• Verified processing of store Supply Line orders
• Created and distribute reports from call accounting system
• Maintained necessary communications accounts for stores
• Printed Text net Transfer documents
• Processed and printed daily/weekly vendor checks

Confidential, Beaumont, TX

Field Operations Technician II

Responsibilities:

• Performed all service work associated with local, long distance and Internet services
• Responsibilities included the completion of all service work in a professional and efficient manner, installed equipment, routers, channel banks, single line devices, installed, tested and repaired DDS, T1, T3, ISDN, DSL, CAT5 and CAT3 wiring
• Assisted in maintenance and operation of Birch's Local Service Area Co - Locate and Confidential Local Service Area office
• Assured the needed inventories were delivered, installed correctly, and all customer expectations were met, delivery of quality work, customer satisfaction and quality checks on own work completed professional interaction with customers, reported to dispatch and or Confidential any information needed to assure quality service, protecting all assets of Birch, any field work in need of completion or attention as assigned by manager

Confidential, TX

Telecommunications Technician

Responsibilities:

• As a contractor hired by national and international telecommunication companies my duties included installing, testing and repairing DDS, T1, T3, ISDN, DSL, CAT5 and CAT3 wiring, DSL and equipment for residential and commercial accounts
• Prepared records, reports and handled other generally associated operations and work assignments

Confidential, Beaumont, TX

Customer Service Technician

Responsibilities:

• Performed installation, testing and maintenance on residential, commercial, Confidential, conductors and terminations, service wire, power and telephone equipment and associated wiring
• Removed and rearranged wiring on cable plant and on distributing frames when required
• Prepared records and reports as necessary, handled other generally associated operations and work assignments
• Demonstrated and made sales recommendations of additional equipment and services to customers