Services Technical Support Resume Sarasota, FL - Hire IT People

SKILLS:

Operation Systems: Windows 95, 2000, NT, XP, 7, and 8.1; Mac OS X 10.8, 10.9; Linux Ubuntu; Windows Server 2003, 2008 R2

Languages: PHP 7, Python, HTML5, CSS, Linux, PL/SQL, SQL, MySQL

Software: MS Office, Google Docs, Adobe Acrobat, Oracle 11g, Access, Adobe Dreamweaver, Adobe Flash, Remedy, Salesforce

IDE: Notepad++, PHPStorm, Komodo, NetBeans

PROFESSIONAL EXPERIENCE

Confidential, Sarasota, FL

Services Technical Support

Responsibilities:

Utilized chat, email, phone, and remote computer resources to setup and troubleshoot small office networks on Windows 7 and 8.1 networks.
Troubleshot and provided support for in - house tax programs and services.
Utilized online applications to reset passwords, check prepaid card status, tax return status, as well as refund status.

Confidential, Dulles, VA

IT Coordinator

Responsibilities:

Software licensing management, software training (Salesforce.com, Confidential, company software), utilized
Confidential for district server back - up for Confidential compliancy, coordinate access to proprietary
Applications and shared network drives including setting computer names and managing passwords.
Initiated paperless documentation and archives, maintain and administer Confidential telephone system and network.

Confidential, Justin, TX

Business Partner - Sales and Technical Support

Responsibilities:

Marketed and sold virtual video and photo home tour packages and home staging to realtors and homeowners.
Helped develop and maintain the company web page with current content for virtual home tours.
Created and uploaded video, photo and audio services for virtual tours.

Confidential, Grapevine, TX

TNOC Technician

Responsibilities:

was the main contact for Level 2 and 3 DSL, Dial Confidential and Direct Confidential of Sale connections.
In which I troubleshot through email and phone while maintaining over 99% daily primary connectivity rate for over 4000 sites for Confidential .
I performed daily networking audits on assigned switches.
I provided the client with superb efficiency allowing the project to meet its deadline of Confidential to a high - speed connection to all locations in the continental US.

Confidential, Irving, TX

DSL Support

Responsibilities:

Received incoming calls from Confidential customers who had a high rate of networking problems using Remedy and telecommunication tools.
This resulted in numerous awards for customer service and customer satisfaction.

Confidential

Signal Systems Support Specialist

Responsibilities:

Prepared and maintained maintenance requests for higher tier trouble resolutions and inventory control.
I integrated digital and analog communication systems and networks to meet current technological advances.
I provided network and administrative support services such as passwords, e - mail accounts, security and hardware troubleshooting.
I was responsible for the deployment and redeployment of a Confidential company communications repair shop with requirements of a 96-hour set-up and completion timeline.