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Security Engineer Resume

Washington, DC

SUMMARY:

Cyber security professional that is excited to protect the security posture of enterprises. I have seven years’ combined experience in help desk support and Cyber security. I speak English, Spanish and Portuguese.

CORE COMPETENCIES:

  • Log Analysis Incident Response Investigate Cyber Threats
  • Consulting Help Desk Training End Users

PROFESSIONAL BACKGROUND:

Confidential, Washington, DC

Security Engineer

Responsibilities:

  • Produced a Confidential Security Information Event Management (SIEM) Improvement Plan to mature our Confidential SIEM to an optimal level.
  • Results provided real time network traffic and event log monitoring in order to receive accurate security alerts and investigate potential threats within our event logs.
  • Investigated Confidential SIEM security alerts/offense to determine if they are noise (false positives) or a security incident.
  • Consulted the government client with beneficial solutions to improve their Tenable/Nessus vulnerability scanner which ultimate results provided scans times to run 80% better.
  • Administration duties included upgrading Confidential versions, improving functionality of Tenable/Nessus, and collaborating with the Continuous Diagnostics Mitigation (CDM) team.

Confidential, Germanton, Maryland

Desk Side Support

Responsibilities:

  • Collaborated with the Cyber Security Operations Center ( Confidential ) team to assist with completing sensitive security incident tickets by collecting hard drives for forensic purposes and escalading tickets to the cyber team if needed.
  • Part of a team that completed Windows 7 migration at the Confidential facility which had over 10,000 computers.
  • Independently worked through escalated IT support issues to solve customers’ technical issues domestically, overseas by phone and desk side at the Germantown facility.

Confidential, Germantown, MD

Help Desk Support Specialist

Responsibilities:

  • Provided Call Center IT support to all Confidential associates. Troubleshooted each customer issue over the phone and remotely if needed.
  • Addressed which team the ticket need to be properly escalated to
  • Volunteered to work nighttime shifts when the 24/7 roll out was introduced
  • Supported and troubleshooting Microsoft Office Applications
  • Supported Wireless Devices Blackberry, and Cell phones

Confidential, Silver Spring, MD

PC Technician - Tier I Help Desk

Responsibilities:

  • Assisted with law firm migration of Windows XP to Windows 7
  • Deployed and configured over 1,000 new computers at two new Confidential .
  • Configured all offices with new computers and printers

Confidential, Silver Spring, MD

Sales & Tier I Help Desk

Responsibilities:

  • Used technical phone troubleshoot client issues using remote desktop service
  • Installed new work stations and made sure they were working with all software that the user needed
  • Treated all high, medium, and low-level risks and vulnerabilities in an intrusion detection report to reflect non-threating status

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