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It Help Desk Support Resume

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Roanoke, VA

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SUMMARY:

  • Strong organizational skills. Time Management.
  • Resume/Application review.
  • Accurate records of daily/weekly sales.
  • Tracking deposits and charges.
  • Balancing schedules.
  • Logging stats for the team.
  • Keeping clients updated on account.
  • Reaching out to clients and assisting with recalls.
  • Going over any disclosures or times frames. new employees on the multiple contracts obtained.
  • Basic account security.
  • Two management positions allowed me to improve my on the spot problem solving skills, as well as balancing needs from various people.
  • Preparing weekly schedules. Setting reasonable sales goals with strong guidance.
  • Resolving work conflicts in a timely manner.

CAREER HISTORY:

Confidential, Roanoke, VA

IT Help Desk Support

Responsibilities:

  • Works with Salesforce ticketing system
  • Manage/Monitor Malware Bytes
  • Support floor agents using a Citrix Xen Desktop environment
  • 8X8 VoIP troubleshooting and maintenance
  • Troubleshooting label printers, network printers, adding/remove from servers renaming etc
  • Writing documents for the various In - House Apps, as well as certain guidelines we are required to follow for HIPAA
  • Bomgar support for remote agents
  • Coordinating with maintenance to set up new work stations and then setting up the stations

Confidential, Blacksburg, VA

IT Help Desk Support

Responsibilities:

  • Manages Answer customer calls, analyzing calls to spot trends and outages
  • Complete password/PIN resets.
  • Perform incident analysis to determine possible cause and potential fix.
  • Create/Update tickets and continuously coordinate necessary work.
  • SBA, USHMM, USAB, and JPL cleared
  • Train new hires from Orientation until they were ready for the floor
  • Continue to support new hires after they’ve transitioned
  • Uses Excel, Microsoft, Google Drive, One Drive, Active Directory, Lock Out Status, ticketing system, knowledge of Anti-virus, Office 365, EAC, Utility Tool/Command Lines, WebEx, trouble shooting and basic problem-solving skills

Confidential, Roanoke, VA

Financial Crimes Specialist

Responsibilities:

  • Contacting merchants.
  • Multi-tasking through various programs while talking to live customers
  • Account maintenance.
  • Verifying all information following Federal Banking Law.
  • Ensuring privacy with Filing claims.
  • Regulation E knowledge.
  • Payments/credits.

Confidential, Christiansburg, VA

Outbound Technical Support

Responsibilities:

  • Contacting customers based on STB health d Confidential from satellites.
  • Equipment orders and installation.
  • Schedule Appointments
  • Proper Verification, standard account maintenance.
  • Multi-tasking through various programs.
  • Experience with Excel, making spreadsheets.
  • Payments and cancellations. Maintaining multiple screens.

Confidential, El Paso, TX

Home Care Provider

Responsibilities:

  • Assisting clients with standard house duties.
  • Appointments and medications.
  • Balance schedule. Balance checkbooks and bank account.
  • Ability to adapt day by day to keep pace with the clients’ needs for that day.

Confidential, El Paso, TX

Technical Support

Responsibilities:

  • Troubleshooting standard phone issues
  • Placing insurance claims
  • Standard account maintenance. Processing payments. Disconnects and reconnects.
  • Taking escalated calls
  • Assisting new agents on the job

Confidential, Alexandria, VA

Bakery Assistant

Responsibilities:

  • Keeping track of stock. Monitoring product quality and temperature.
  • Taking orders accurately while assisting customers in person.
  • Standard customer service and knowledge.
  • Keeping accurate records of product placement.
  • Decorating cakes per written instruction.
  • Moved from Maryland to Virginia

Confidential, Gaithersburg, MD

Assistant Manager

Responsibilities:

  • Keeping track of stock.
  • Schedule management.
  • Setting reasonable sales goals.
  • Resolving customer concerns.
  • Placing orders.
  • Receiving shipments and filling out shipment logs.
  • Balancing registers and deposits.

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