SUMMARY:

• Strong organizational skills. Time Management.
• Resume/Application review.
• Accurate records of daily/weekly sales.
• Tracking deposits and charges.
• Balancing schedules.
• Logging stats for the team.
• Keeping clients updated on account.
• Reaching out to clients and assisting with recalls.
• Going over any disclosures or times frames. new employees on the multiple contracts obtained.
• Basic account security.
• Two management positions allowed me to improve my on the spot problem solving skills, as well as balancing needs from various people.
• Preparing weekly schedules. Setting reasonable sales goals with strong guidance.
• Resolving work conflicts in a timely manner.

CAREER HISTORY:

Confidential, Roanoke, VA

IT Help Desk Support

Responsibilities:

• Works with Salesforce ticketing system
• Manage/Monitor Malware Bytes
• Support floor agents using a Citrix Xen Desktop environment
• 8X8 VoIP troubleshooting and maintenance
• Troubleshooting label printers, network printers, adding/remove from servers renaming etc
• Writing documents for the various In - House Apps, as well as certain guidelines we are required to follow for HIPAA
• Bomgar support for remote agents
• Coordinating with maintenance to set up new work stations and then setting up the stations

Confidential, Blacksburg, VA

IT Help Desk Support

Responsibilities:

• Manages Answer customer calls, analyzing calls to spot trends and outages
• Complete password/PIN resets.
• Perform incident analysis to determine possible cause and potential fix.
• Create/Update tickets and continuously coordinate necessary work.
• SBA, USHMM, USAB, and JPL cleared
• Train new hires from Orientation until they were ready for the floor
• Continue to support new hires after they’ve transitioned
• Uses Excel, Microsoft, Google Drive, One Drive, Active Directory, Lock Out Status, ticketing system, knowledge of Anti-virus, Office 365, EAC, Utility Tool/Command Lines, WebEx, trouble shooting and basic problem-solving skills

Confidential, Roanoke, VA

Financial Crimes Specialist

Responsibilities:

• Contacting merchants.
• Multi-tasking through various programs while talking to live customers
• Account maintenance.
• Verifying all information following Federal Banking Law.
• Ensuring privacy with Filing claims.
• Regulation E knowledge.
• Payments/credits.

Confidential, Christiansburg, VA

Outbound Technical Support

Responsibilities:

• Contacting customers based on STB health d Confidential from satellites.
• Equipment orders and installation.
• Schedule Appointments
• Proper Verification, standard account maintenance.
• Multi-tasking through various programs.
• Experience with Excel, making spreadsheets.
• Payments and cancellations. Maintaining multiple screens.

Confidential, El Paso, TX

Home Care Provider

Responsibilities:

• Assisting clients with standard house duties.
• Appointments and medications.
• Balance schedule. Balance checkbooks and bank account.
• Ability to adapt day by day to keep pace with the clients’ needs for that day.

Confidential, El Paso, TX

Technical Support

Responsibilities:

• Troubleshooting standard phone issues
• Placing insurance claims
• Standard account maintenance. Processing payments. Disconnects and reconnects.
• Taking escalated calls
• Assisting new agents on the job

Confidential, Alexandria, VA

Bakery Assistant

Responsibilities:

• Keeping track of stock. Monitoring product quality and temperature.
• Taking orders accurately while assisting customers in person.
• Standard customer service and knowledge.
• Keeping accurate records of product placement.
• Decorating cakes per written instruction.
• Moved from Maryland to Virginia

Confidential, Gaithersburg, MD

Assistant Manager

Responsibilities:

• Keeping track of stock.
• Schedule management.
• Setting reasonable sales goals.
• Resolving customer concerns.
• Placing orders.
• Receiving shipments and filling out shipment logs.
• Balancing registers and deposits.