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Scrum Master Resume

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Chicago, IL

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PROFESSIONAL SUMMARY

  • Scrum Master with almost 5 years experience leveraging Agile, developing software, strengthening communication and interpersonal abilities, and nurturing proactively and self - motivation amongst team members.
  • Extensive knowledge in Software Development Life Cycle (SDLC) within multiple domains such as Financial, Insurance, Academic, Government and Healthcare domains.
  • Comfortable interacting with all levels of organization and public.
  • Possesses record of building, maintaining functional and coaching successful teams.
  • Able to negotiate and problem solve quickly, accurately, and efficiently.

TECHNICAL EXPERIENCE

Software Development Life Cycle (SDLC), Rally, Slack, Trello, Jira, Visual Studio, Confluence, SharePoint, Task board, Slack, Scrum board, Agile, SAFe, Kanban Framework

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Scrum Master

Responsibilities:

  • Supports the product owners in their efforts to manage the team’s backlog.
  • Create and articulate clear and attainable project objectives
  • Collaborate with product owner to plan roadmap execution based on estimates and capacity; also identify risks to the plan.
  • Proactively identify potential problems, risks and issues and demonstrate course correction response utilizing agile principles and practices.
  • Provide coaching to team members.
  • Facilitate the team for better creativity and improve the efficiency of the development team.
  • Regularly report team metrics progress and roadblocks around adoption and growth.
  • Review and assess current methodology, workflow, planning process for future planning.
  • Mentor and develop the Scrum or Kanban methodology competency within the team.
  • Track and report relevant agile metrics with Agile Artifacts and Information Radiators such as task board, sprint burndown, and release burndown charts.
  • Participate in maturity surveys, analyze data and create action plans to increase team maturity.
  • Facilitate documenting, publishing and executing the teams continuous improvement plan from retrospectives

Confidential, Northbrook, IL

Scrum Master

Responsibilities:

  • Facilitate the Sprint Ceremonies and other related activities.
  • Collaborate with team members to identify impediments and facilitate quick resolution.
  • Coach and mentor team members about scrum principles and best practices.
  • Worked with various Insurance domains to deliver the business values.
  • Encouraging the team to self-organize and cross function to boost productivity.
  • Support product owner to come up with user stories that deliver business values.
  • Facilitate the documentation of working agreement, definition of ready and definition of done for the scrum team.
  • Participate in scrum to scrum to report overall project status, upcoming risks/dependencies, resolve dependencies, and suggest solutions.
  • Motivate the team to deliver quality and shippable product to accomplish sprint goals.
  • Track and report relevant agile metrics with Agile Artifacts and Information Radiators such as task board, sprint burndown, and release burndown charts.
  • Manage offshore teams in different geographical places.
  • Escalate issues to the management and seek timely resolution.
  • Ensure task completion with delivery of features and business value to customer.
  • Encouraging the team to self-organize and cross function to boost productivity.
  • Represent the team to report overall project status with upcoming risk and suggest solution.

Confidential, Charlotte, NC

Help Desk Technician

Responsibilities:

  • Created administers, and manages user accounts on multiple systems including but not limited to Active Directory.
  • Installs, maintains, relocates, and removes computer hardware devices including personal computers and peripheral devices including but not limited to docking stations, printers, scanners, wireless handheld devices, smart boards, time clocks, and wireless access points.
  • Assisted in discovery, research and resolution of technical issues.
  • Monitored and responded phone and e-mail requests for technical support.
  • Maintained Help Desk specific applications and assisted in refining procedures.

Technologies: Microsoft Active Director, Microsoft Office suites, SQL, Blackberry, Apple iOS and Android

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