Support Technician Resume Philadelphia, Pa - Hire IT People

SUMMARY:

I am a college graduate who has worked in the field of software based customer support. I will utilize my education, experience and drive to succeed.

TECHNICAL EXPERIENCE:

EMPLOYMENT HISTORY:

Confidential, Philadelphia, Pa

Support Technician

Responsibilities:

Support in - house and remote users with their computers and phones.
Handle reimaging or redeployment of computer equipment.
Manages and creates user accounts in Active Directory and Exchange.
Works with other IT staff to ensure customer service.
Keeps desktop OS and desktop software up to date.
Monitors and performs daily backup. Coordinates backup and recovery of files and software for offsite storage.
Coordinates printer setup and repairs.
Contacts vendors and contractors as needed.
Knowledge of Windows 7 operating system, Office 2010.
Windows 10, Windows Server 2008
Office 2016
Exchange Admin Console
Experience supporting remote users.
Support 500+ End users onsite in three different buildings.
Utilize Udesk and Samanage for support and requests throughout the company.
Willingness to perform excellent customer service.
Understanding of Intel based desktop hardware.
Skype for Business Knowledge
Cisco VPN
Cell phones (iPhone/android)
Basic knowledge of network switches
Netdisco
Active Directory

Confidential, Philadelphia, PA

Field Technician

Responsibilities:

Confidential, Indianapolis, IN

Business Analyst

Responsibilities:

Confidential, Marlton, NJ

Customer/Technical Support Specialist

Responsibilities:

Provide software technical support to end users in a Microsoft & Web-based environment.
Answering incoming software support phone calls email and chat communications.
Creating Work Orders to resolve customer and software issues.
Multitask during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.
Assist other people with specific technical issues and be able to understand the support process from the customer’s point of view.
Solve problems effectively, gathering the information necessary to weigh a set of options and arrive at sound conclusions.
Deliver web-based customer training in the core application.
Assist in updating training course materials and website training content.