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Technical Support Engineer Resume

Denver, CO

SUMMARY:

  • Dynamic, focused Information Systems, and Sales Professional with a 10 - year record of accomplishment of success in Head End System Integration and deployment, Confidential Testing, CA, Cable Card Testing, Quality Assurance testing, VM Architecture and applications, Technical support.
  • Specialized experience in Confidential .
  • Exceptional strategic planning and systems development skills.
  • Decisive, motivational team leader and technical Professional who thrives within high-pressure environments.

EXPERTISE ENCOMPASSES:

  • Engineering and Support Client Support Design and Installation Technical Maintenance and 24 X 7 Support Customer product line Demo and Training
  • Test Plan Development Testing and Quality Assurance Troubleshooting and Resolution Diagnostics and Repair Pre-sales support.
  • Internet and Networking Concepts Server Technologies Project Management Best Practices Team Management

TECHNICAL SKILLS:

Software Programs: Mac, Microsoft Windows, XP, Vista, Microsoft Office window7, Oracle VM (Ubuntu) Cygwin NGINX, FENRIR, UWSGI (Outlook, Word, Excel, and PowerPoint), and Installations using ASI/GIGE on different vendor’s equipment multiple user interfaces.

Test Equipment: Stream analyzer, Digital keystone, DecTek analyzer and Sencore analyzer, Sentry analyzer production and lab.

Languages: HTML, DHTML, Scripting (UNIX/ Linux Shell Scripting), Microsoft SQL Server, Oracle SQL., Microsoft XML Web Services

Databases: SQL, Oracle, Access

Operating Systems: Windows 95, 98, 2000,2003,NT,XP, Server 2000, Server 2003, UbuntuUnix/Linux, Red Hat, EPG Server, DNCS, DAC.

Hardware: Ethernet, Switches/Routers, Modems, LAN/WAN, Wi-Fi, TCP/IP, HTTP, Wide Cast Beacon SI, DVB-S, DVB-C, DVB-T, DVB Scramblers and Multiplexers, TS Broadcaster for ETV OR OCAP EPG/SI configurations, ASI, Gig outputs, Edge QAM modulators, Quad and Triple MPEG Encoder/MUX, 8PSK/QPSK/ASI Receivers and Decoders, Imagine, Harmonic, RGB,, S&T, Hardware experience and testing also service and sales support for TIVO, Blankom, Conax .

Languages: Fluent in both oral and written Spanish and English languages for business and personal usage.

TECHNICAL EXPERIENCE:

Technical Support Engineer

Confidential, Denver, CO

Responsibilities:

  • Test new Muse software releases on legacy Confidential verification to include interop test plan i.e CC, EAS, video quality Etc.
  • Test and verify type 5 type 6 inserts along with SCTE 35, Confidential, ESS.
  • Production Deployments of software releases for Muse and Halo.
  • Delpoy/Test MUSE advanced Parameters Confidential SSH.
  • Work with Confidential Markets on Encoder issues and trouble tickets.
  • Test HTTP Dynamic and HTTP Live streaming i.e. publishing points, playlist markers, POIS playlist conditioning.
  • Configure new requested profiles for labs and production.
  • Verify Muse support package logs i.e Trace, Alarm, atoll, NIC DYNAMIC Params,Trace, Splice,webatoll etc.
  • Integration of third party systems into MUSE.
  • Built test plans, tested equipment.
  • Comprehensive understanding of the technology.
  • Develop technical aspects in the deployment process, targeting Confidential ’s to meet specified criteria for purpose of operability
  • Support in-depth technical evaluation periods at customer’s site
  • Maintain customer relations Confidential phone or e-mail, and organize customer visits on a regular basis to assess product and service satisfaction.
  • Up upgrade client builds and server builds.

Field Application Engineer

Confidential, Denver, CO

Responsibilities:

  • Integration and deployment from inception to full production of Confidential hospitality solution.
  • Integration and deployment from inception deployment to full production of Confidential hospitality solution. deployment and integration of Confidential lab and also a major upgrade on the production system including. Confidential integration included of SDV video services and liner video services and VOD, guide Meta data and VOD assets along with the Cron importers.
  • Confidential VPN Logging in to the CVS VM Cluster (ssh) maintaining Server Processes and pulling server and client Log Files and verify services i.e. NGINX, FENRIR, UWSGI.
  • QA pre and post production, enter JIRA cases for bugs and for production follow up using CRM ticketing system for customer issues.
  • QA testing at Charter for Confidential new GEO system which includes client functionality, QA server testing also failing over the 6 major nodes in our system on the VM node using Charters load balancer (F5) along with testing the Confidential application.
  • Work pre-sales technical discussion of sales leads in order to define the technical customer requirements.
  • Work with sales teams to provide real time production deployment numbers/pending numbers.
  • Work with sales managers on domestic and international travels and participate in technical conference calls as technical expert.
  • Support in-depth technical evaluation periods at customer’s site
  • Support Confidential ’s on existing production sites.
  • Support participation of vide antis in international and US trade shows, exhibitions and industry events.
  • Set up technical demos i.e. traveling demo/traveling server
  • Maintain customer relations Confidential phone or e-mail, and organize customer visits on a regular basis, in order to assess product and service satisfaction.
  • Up upgrade client builds and server builds.
  • Integrate and deploy CVS solution, managing technical deployments from inception to completion from Confidential ’s Headend and hubs across Confidential, Charters, BHN and now Confidential foot print for Confidential Hospitality Solution.

Sr. System Integration and Deployment Engineer

Confidential, Denver, CO

Responsibilities:

  • Create, implement, deploy and integrate the OMS platform for NDS on Samsung Confidential, managing technical deployments from inception to completion from Confidential ’s Headend Confidential hubs or other Headends to customer premises For NDS product line deployment .
  • Provide technical on site support for Confidential presenting product trials, demonstrations, of the OMS Confidential and NDS product line.
  • Testing on site for Cable Vision on SA systems across multiple Confidential plat forms.
  • Testing on site for Cable Vision on SA systems across OMS Confidential plat form.
  • Maintain, troubleshooting, all systems place into a production state across Each Hud or Headend across NDS SSR server.
  • Managed and reconfigured and troubleshooting on SSR for Cablevision new and reconfigured channel lineups.
  • Reshuffle SA Qam’s frequencies on Confidential and change OMS frequencies on SSR.

Sr. System Integration and Deployment Engineer/Team Lead

Confidential, Denver, CO

Responsibilities:

  • Create, implement, deploy and integrate systems and networks, managing technical projects from inception to completion from TV Programmers Confidential ’s to customer premises For Confidential product line.
  • Provide technical on site support for Confidential ’s, presenting product trials, demonstrations, of the Confidential Applications of entire product line.
  • Testing on site for Confidential ’s on DAC, SA systems across multiple Confidential plat forms
  • Application Testing @ Confidential on variations on Motorola Confidential and variations of applications on SA head end or Motorola Head end
  • TV Programmer deployments, install, configure, test Confidential product Confidential to Confidential .
  • Verify Test stream with stream analyzer and test Confidential test tool.
  • Maintain, troubleshooting, all systems place into a production state across multiple Confidential and TV programmers.
  • Managed Confidential Bright house Confidential footprint numbers for Confidential Ventures.
  • Application testing for new product line for Confidential at Confidential
  • Built test plans, tested equipment.
  • Comprehensive understanding of the technology.
  • Develop technical aspects in the deployment process, targeting Confidential ’s to meet specific criteria for purpose of operability
  • Manage cross-functional projects and teams to solve complex issues, reaching across Confidential ’s and TV Programmers

Sales and System Integration Engineer/Team Lead

Confidential, Broomfield, CO

Responsibilities:

  • Design, implement, and integrate systems and networks, managing technical projects from inception to completion.
  • Provide technical sales and support for clients, presenting product trials, demonstrations, and installations for the entire product line.
  • Work with development team on software fixes and new version releases for product line.
  • Cable Labs testing interop for TIVO on different on NAS, DAC, SA.
  • Maintain, troubleshooting, integration, of all head end equipment In PQE lab DVB-C, OCAP Confidential, CONAX CAS.
  • Personally manage key client accounts within the United States and Latin America including Telmex, Televisa, Cablecom, and Telecable.de Cortzar Installed and tested hardware and software for TVN, Conax.
  • Testing Harmonic, RGB, Imagine 3 to 1 Hd compression servers @ Insight communications in Louisville Ky,
  • Mpeg-2 vs mpeg-4 testing compression issues Macro blocks, latency and coding issues.
  • Built test plans, test equipment.
  • Research competitors, developing competitive intelligence and comprehensive understanding of the competition.
  • Develop technical aspects in the RFP process, targeting proposals to meet specific
  • Market and company requirements.
  • Manage cross-functional projects and teams to solve complex issues, reaching across Sales, Sales Operations, Network Operations, Engineering, and Deployment.
  • Work closely with the Executive Team and Department Heads, writing proposals, making recommendations, and providing status updates for the team.
  • Create and facilitate technical sales presentations for prospective clients.
  • Perform technical demonstrations and product trials in live production networks.
  • Instruct customers on proper deployment of products within their networks.
  • Accurately troubleshoot connectivity issues and work with clients and vendors to resolve problems.
  • Provide on-call support and 3rd shift weekend support for the diverse and geographically distributed client base.
  • Train and mentor junior sales engineers, ensuring that company policies are followed and standards are met.

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