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Technical Support Analyst Resume

Round Rock, TX

TECHNICAL SKILLS:

Operating Systems: Windows 98 - 2000-XP-2003, Confidential, and Windows 7,8, 10

Computer Networking: LAN, WAN, VPN, VLAN, VPN Server, TC/IP, DHCP, Opera, Confidential & Confidential Blade Switches

Wireless Networking: WLAN, Windows Server 2003 and 2008 administration, Microsoft Office 365 (Word, Excel, Access, PowerPoint, Antivirus Software, Outlook)

Graphic Software: Photoshop, Illustrator, Corel Draw, ProShow Producer

Quicken Development Tools: HTML, FrontPage, SQL

Computer hardware/software: installation, configuration and troubleshooting

EXPERIENCE:

Confidential, Round Rock, TX

Technical Support Analyst

Responsibilities:

  • Refresh / Data Migrations
  • Upgrade Windows 7 Systems to Windows 10
  • Custom Rebuild Computers as per users required.
  • Troubleshoot network problem.
  • Troubleshoot issues for remote users connecting with VPN.
  • Install required hardware/software
  • Using Confidential Migration/Script tools
  • Full Data Transferred.
  • Install SonicWALL & set up for VPN users.
  • Diagnosed Desktop/Laptop Problem, Repaired, Provided Troubleshooting and Installed Upgrades
  • Provide Front Desk Support ( Confidential Tech Center)
  • Diagnosed / Resolved any technology issues upfront
  • Create, track, and escalate trouble tickets with the Service Desk Now ticketing system.

Confidential, Austin, TX

Help Desk Technician

Responsibilities:

  • Installing, Diagnosing, Repairing, Maintaining, and Upgrading all PC Hardware/Software.
  • Troubleshoot problem area (in person, by telephone, or e-mail)
  • Rebuild Machines
  • Provide end user assistance.
  • Data Transferred.
  • Data Recovery.
  • Install, Configure, Test, Maintain, Monitor, and Troubleshoot end-user workstations and related hardware/software.
  • Deliver required desktop/laptop service levels.

Confidential, Austin, TX

Service Desk Technician

Responsibilities:

  • Create, track, and escalate trouble tickets with the CA Service Desk Manager ticketing system.
  • Troubleshoot network logon problems with Active Directory.
  • Troubleshoot issues for remote users connecting with VPN.
  • Manage VA user accounts on TMS (Talent Management System).
  • Graphic Software support (photoshop)
  • Office 365 support.
  • Assist users with logging onto various applications, such as: Confidential mainframe based applications, Confidential, and VAPS.

Confidential, Austin, TX

Service Technician

Responsibilities:

  • Computer Set up PC & Laptop.
  • Data Transferred.
  • Resolve any computer related problem.
  • Established department network thru wireless or wired.
  • Working with minimal supervision within established standards and guidelines.

Confidential, San Jose, CA

Network Cable Technician

Responsibilities:

  • Document networks topology.
  • Disconnect and reconnect cables
  • Installing Rack & Re-rack servers, routers, switches & main frames.
  • Cabling, wiring.
  • Working with minimal supervision within established standards and guidelines.

Confidential, San Jose, CA

Test Engineer

Responsibilities:

  • Assisting with Integration, System and Regression Testing of Software for Network/Switching based Appliances.
  • Writing Test Cases and Functional Specs for Network modules.
  • Writing scripts for testing Network applications including Confidential shell scripts.
  • Using Linux as a client for testing networks (DA, UA, traffic analyzer, remotely etc…)
  • Group training strong swan (network security)
  • Conducting unit testing of the software code and log bugs.
  • Performing regression testing for complete software image.

Confidential, Oakland, CA

PC Technician

Responsibilities:

  • Computer hardware/software troubleshooting, installation, repair, problem diagnosis and implementation
  • Disconnect all technology items and prepare Inventory for all equipment being disconnected
  • Install and troubleshoot printers, monitors (LCD & CRT), and audio equipment
  • Installed, tested, and maintained a variety of personal computing, VoIP Voice Phone set up, network hardware and software systems.

Confidential, Cupertino, CA

IT Technician

Responsibilities:

  • Connect new devices to workstations, Connect Confidential and Setup MICR Printer
  • Install and uninstall all Peripherals and Stage Peripherals
  • Label Serial Ports/Cable
  • Label MFD and MICR Printers & Pre-Cable
  • Connect Confidential if Talaris
  • Breakdown workstation and prepare assets for disposal.

Confidential, Walnut Creek, CA

IT Technician

Responsibilities:

  • Desktop Support, Replace laptop old models with new models
  • Install new desktop & Laptop, Inventory all equipment being disconnect on the desktop
  • Patches, Data Migration and System Imaging
  • Perform Cable Management, provide detail description of each disconnect & reconnect of all Desktop and laptop

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