SUMMARY:

To continue developing as a well - seasoned information technologist. To continue mastery in products/projects management, taking ownership and leading efforts to completion.

SYSTEMS & EXPERIENCE SUMMARY:

• ClearQuest (Incident Tracking Service Management)
• JIRA (Incident Tracking Service Management)
• Remedy ITSM (Incident Tracking Service Management)
• SQL (SQL Developer/Query Language)
• SQL Server data management (Oracle database)
• CRIS Online (Web-based Investment System)
• SAP (Crystal Reports, Business Objects Intelligence, Cognos Reporting System)
• Web-based, Object-Oriented enterprise software systems (PeopleSoft, Compass, Federal financial ERP-Momentum, Fas4T)
• Web base technology (XML, Citrix)
• Travel management systems (Concur and FedTraveler)
• UniFlow & SiteAudit (software platform for all your print, scan, and Hardware Fleet Management)
• Import/export data from oracle database webMethods (middleware web application)
• EA tool (TROUX)
• Excel (V-Lookup, Pivot Tables, Formulas, Macros)
• PowerPoint (Presentation Creation, Formatting)
• Visio (Plotting Floorplans, Creating Workflows)
• Word (Creating Procedures Guides Using Table of Contents)
• Access (Tables and Forms)
• Microsoft project
• MS SQL

EMPLOYMENT HISTORY:

Confidential, Bowie, MD

Founder

Responsibilities:

• Established idea, vision, road map
• Developed prototype app
• Pitching
• Marketing and business development
• Established Minimum Viable Product (MVP) launching in July 2018 on OIS and Android

Confidential, Vienna, VA

EA Business Analyst

Responsibilities:

• Provide Enterprise Architecture Enablement - all domains (business, data, systems, infrastructure, security, performance).
• Strategic Planning (project management and EA standard implementation), Business Analysis/Modeling, Data Analysis/Modeling, Data Warehousing, Capability and Solution Assessments, Business Case Cost/Benefit Analysis, Analysis of Alternatives, System Integration and Modernization (cloud and shared services), Agile Methods & Tools, DevOps, IT Portfolio Management, Project/Risk Management, Presentations & Meeting Facilitations.

Confidential, Washington, DC

Lead Business Analyst

Responsibilities:

• Provide agency support, analysis, and resolutions to technical and functional system issues.
• Provide application production analyst role (level-2) with focus on production problem analysis and resolution (Incident and Problem Management) as well as implementation planning and execution (Change Management).
• Liaison between business stakeholders and the software development or information technology teams.
• Meet multiple deadlines by multitasking and prioritizing system needs.
• Provide requirement gathering, analysis, testing, and implementation through change management process.
• Document Procedures (Change Management, user handbooks).
• Develop SQL scripts for production environment changes.
• Ad Hoc SQL reporting as required
• SDLC tested and trained new system products and/or system upgrades.
• Develop Business Object Report Building/Design (Business Objects Intelligence Reporting).
• Track issues through JIRA (Information Technology Service Management).
• Submit client deliverables · Project schedule development, requirements, trainings.
• Technical writing (Proposals)
• Build ROM estimates.
• Project management and FI and CO ERP implementation (develop project plan, Creating requirements, design, configuration, test scripts documentations)

Confidential, Washington, DC

Management Output Analyst

Responsibilities:

• Established and maintained relationships with all appropriate/necessary client administrators and personnel (World Bank IT Director, World Bank Program Managers, World Bank IT Managers).
• Worked within the overall strategic directives of the Account Team Management (Operations & Sales Management).
• Worked within the framework of all assigned projects and initiatives. Remained current and knowledgeable of daily operation’s impact on all active projects.
• Worked with the assigned Project Manager(s) to track project status and activity against project plan and timelines.
• Supported client projects through timely and accurate completion of all assigned tasks and responsibilities.
• Provided regular feedback to project team members, sponsors, and stakeholders.
• Established and maintained a master asset log for all in-scope equipment for assigned client(s).
• Captured meter read information monthly, using available tools, and submitted to CSA for invoice generation.
• Supported IMAC process thru submission of RMAs for device moves/removals and tracking of new device placements.
• Coordinated device deliveries, returns and moves with Confidential and customer resources.
• Communicated changes to in-scope equipment list to the Confidential Help Desk, where appropriate.
• Updated floor maps as fleet assets change for all major hub locations.
• Reviewed the monthly usage report and invoice to ensure accuracy for billing and general asset management purposes.
• Developed monthly, quarterly, and annual reports, as required by Confidential Account Team.
• Supported the data intelligence monthly relative to service performance against SLAs, cost/savings against program goals, and device utilization and make recommendations to the Account Team and/or Customer regarding optimization opportunities.
• Developed ad-hoc MS SQL data reporting for Account Team.
• Established and maintain the toner management and toner ordering process
• Monitored fleet through Helpdesk Software and Route tickets to the appropriate parties
• Identified end-user training opportunities. Communicated and organized user training needs to Confidential Account Team.
• Completed training to ensure corporate compliance and sufficient level of product knowledge for environment.
• Participated in relevant Client and Confidential Account Team meetings & conference calls
• Communicated regularly with team members on activities, client issues, ideas for process improvements, etc.
• Participated in solutions trainings; developed great possible working knowledge of all Confidential -offered solutions.
• Maintained consistent focus on customer satisfaction.
• Worked Confidential Client-site daily.
• Communicated customer comments, relevant observations, and concerns to appropriate Business Services personnel.
• Reviewed data relative to service performance against SLA’s, cost/savings against program goals, and device utilization and make recommendations to the Account Team and/or Customer regarding optimization opportunities.
• Manage Data base table creations and data inputs.
• Developed analytical quarterly, semi-annual, and yearly template reports.

Confidential, Washington, DC

Business Analyst / Product Analyst

Responsibilities:

• Provided application production analyst role (level-3) with focus on production problem analysis and resolution (Incident & Problem Management) as well as implementation planning & execution (Change Management).
• Collaborated with client ( Confidential ) to translate functional reqs to technical reqs for Financial ERP system (Momentum).
• Met multiple dead line by multitasking and prioritizing system needs
• Provided requirement gathering, analysis, testing, and implementation.
• Documented Procedures (Change Management, Handbooks).
• Provided Change Management implementation (collaborate activity, testing, write change management document).
• Provided ERP system, Travel System and Subsidy System daily analyst.
• Assisted, and or trained, resolved problems; explaining system and product functionality; and satisfying expectations.
• Provided implementation through enhancement (Time Management Form)
• Provided SDLC testing and training for new system products and system upgrades.
• Developed Business Object Report Building/Design (Business Objects Intelligence Reporting).
• Tracked issues through Remedy ITSM (information technology service management).
• Provided Data base search using SQL and report creation.
• Provided budget analysis and reporting.
• Develop SQL scripts for production environment changes.
• Ad Hoc SQL reporting as required
• SDLC tested and trained new system products and/or system upgrades.
• Develop Business Object Report Building/Design (Business Objects Intelligence Reporting).
• Track issues through JIRA (Information Technology Service Management).
• Provided business objects schema manipulation and report creation.
• Identified problems and causation factors and generated solutions and/or offered recommendations for a variety of confirmed information technology (IT) problems.
• Provided travel management system concur and FedTraveler support and training.
• Provided effective communicator to individuals and group in IS/IT COTS product.
• Member of task groups that prepared the specs and design of components of new or revised web application areas.

Confidential, MD

Financial Representative

Responsibilities:

• Analyzed and prepared financial data for weekly reporting purposes.
• Managed assets (Inventory).
• Compiled and presented quarterly forecasting reports for senior management.
• Performed daily and monthly closeout management reports for inventory.
• Performed analysis on retail compliance and daily sales procedures.
• Maintained compliance with Confidential & Confidential Mobility store standards.
• Supervised sales, inventory and vendor transactions for retail location in a time and efficient manner.
• Provided Customer relationship management tool (customer feedback tool).

Assistant Sales Manager

Confidential

Responsibilities:

• Provided accountability to daily operation of the Bowie Town Center Store as the Retail Store Manager.
• Scheduled employees, maintained inventory levels, conducted physical inventory checks.
• Ensured efficient, courteous handling of customer requests, including sales, billing/service problem resolution, bill payments and technical troubleshooting.
• Provided direction to sales and managed expectations by spending 75% of time on the sales floor.
• Maintained compliance with Confidential & Confidential Mobility store standards.
• Supervised sales, inventory and vendor transactions for retail location in a time and efficient manner.
• Provided customer relationship management tool (customer feedback tool).
• Managed employees throw ERP system (PeopleSoft)

Retail Sales Consultant

Confidential

Responsibilities:

• Sold all products and services offered by the Confidential & Confidential .
• Consistently achieved/exceeded sales quota.
• Provided efficient, courteous customer service and assistance in all aspects of product offerings and services.
• Provided accountable to reconciliation of store paperwork and daily bank deposits.
• Maintained knowledge of current products and services, and performed other duties as assigned by management.
• Used sales systems OPUS.
• Positioned the Confidential & Confidential advantage over all other mobile carriers.
• Acted as the SME for the customer experience and advantage Confidential the store

Confidential, MD

Retail Service Technician Consultant

Responsibilities:

• Provided customer-facing technical support in over 800 retail locations worldwide.
• Consistently delivered high quality customer experience Confidential the POS, helped consumers solve technical issues by troubleshooting, fixing electronic products and offering solutions to enhance sales.
• Provided tailored services to meet specific client mandates.
• Provided front-line support - troubleshot, configured, repaired and educated customer.
• Increased end-customer satisfaction levels by expediting problem resolution.
• Provided internal consulting with clients to improve sales, efficiencies, future product performance or reliability.