Help Desk Technician Resume Southfield, MI - Hire IT People

SUMMARY:

A technical support position in an organization seeking my troubleshooting abilities with Windows OS, enthusiastic customer relations, and demonstrated excellent speaking/writing capabilities.

PROFESSIONAL EXPERIENCE:

Help Desk Technician

Confidential, Southfield, MI

Responsibilities:

Assisted students and staff/faculty with issues they were facing in Blackboard, mySNHU homepage, and the vast links for Confidential.
Provided support over - the-phone and via chat.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Successfully resolved a few cases so far, and intend on continuing to solve many more.

Confidential

Technical Help Desk, Pontiac, MI

Responsibilities:

Troubleshoot computer issues
Demonstrate clear, articulate speaking ability
Reset users’ passwords
Troubleshoot and configure users’ outlook settings, rebuild profiles, remap PST folders
Remotely assist users in wide ranged areas.
Add/remove network printers.
Uninstall/reinstall software
Run as admin on users’ computers to update group policy settings, adjust their network time, etc.
Support contacts to resolve technical problems with desktop computing equipment and software.
Interact with numerous computer platforms in a multi-layered client server environment.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Proficient with configuration of computers, hardware and software and reimaging; solved hardware problems, Microsoft Office Suite, including MS 365, Remedy ticketing systems, Windows operating systems, Linux, Android, Peripheral equipment, hardwired telephones, ran networks, hardwired computers into the network system, helped end users over the phone.

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Help Desk Technician Resume

Southfield, MI

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