SUMMARY:

• Around 9+ years of experience in application support of various Asset Management(Investments) domain applications
• Have experience on supporting mission critical Trading, Accounting & Decision support system applications in a high pressure Asset Management organization in all areas on Front office, Middle Office and Back office for North America and EMEA clients
• Successfully supported projects involving multiple technologies & databases/datawarehouse
• Clear and effective communication & interpersonal skills, Strong Project Management and team leadership experience leading the production support teams both at offshore locations and onsite locations.
• Dedicated, self - motivated achiever who is committed to success and adapt at juggling multiple tasks in a high-pressured environment
• Functional/Technical and project management abilities are complemented with excellent skills in communication, presentation & user/customer interaction
• Worked in diverse and dynamic environments, ready to adapt and delivered quality-oriented results within stipulated time and budget
• Good troubleshooting analytical skills and performance tuning techniques at distributed application level which involves technical skills on Java,.NET,Shell scripting,ETL(Informatica),SQL PL/SQL,Fix protocol
• Expert across the ITIL best practices with a focus in incident, problem and change management, IT Service Lifecycle management SDLC and experienced at incorporating continuous improvement on a regular basis. Flexible and able to adapt to changing environment both professionally and personally
• Good banking and financial market data domain knowledge especially Securities,OTC Derivatives,Equities,Fixed Income Securities & Trade life cycle Management in Asset Management Domain .
• Actively participated in major projects during company spin offs, merger & acquisition and integrations
• Extensive experience in Trade & Securities flow for Fixed/Equity & worked with different data provider like Bloomberg, Aladdin, Reuters etc.,

TECHNICAL SKILLS:

Primary Skills: Core Java, JDBC, Hibernate,Oracle SQL,PLSQL, ETL Informatica, Shell Scripting, Power shell, windows batch scripting, XML,XSD,JAXB,JMS,MDX,HTML,CSS, Control M/TWS Scheduling

Secondary Skills: .Net,,IBM WAS,IBM WMQ, Message Broker, Mainframe Jobtrac, Gomez Dynatrace, SiteScope, Apache, Salesforce CRM

Databases: ORACLE, SYBASE, DB2, MSSQL

Operating System: Unix,Linux,Aix,Solaris,Windows

Tools: Eclipse, IBM MQ, IBM WebSphere Application Server, Rational Application Developer, Toad, SQL developer Visual Studio, GIT, Jira, Bitbucket, Maven, Service Now, Assyst, Remedy, Query Optimizer, CVS, Maven, Excel, Rapid SQL, Altova Xml, Adobe Flex, JIRA(kanban), Bamboo, HP Quality Center, Informatica Power center/exchange

Management Skills: ITIL V3, Agile Development (Scrum based), Waterfall model

Domain knowledge: Banking & Financial Services (Asset Management)

Financial Products: Goldensource Security Master, Trade Notification Manager, Longview Trading system, Invest One EDW, Goldensource Datawarehouse, Charles River Trading system, Global Investment Manager, Blackrock Aladdin, Bloomberg, Markit EDM, PAM, Liquidnet, Oasys

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Senior BAU/Production Support Lead

Responsibilities:

• Acted as Technical support lead to support Implementation of Securities & Market data application for the SMO project
• Supported front office, middle office and back office business on providing the trade/security data on time within SLA for the time sensitive short term trading
• Have performed the responsibility of managing incidents, changes & problem ticket for the Investment data applications
• Responsibilities includes handling and coordinating regular bridge calls on high priority incidents, problem ticket discussions on regular basis with multiple stakeholders and vendors
• Responsibilities includes finding the root cause analysis for the incidents raised & providing the solution to fix them in partnership with multiple infrastructure support & vendor teams
• Monitoring & fixing the gaps on any function requirement for the application batch jobs which would have the required Balancing & control needs for the application process
• Presenting daily incident, problem review calls with vendors, business & project team to discuss the permanent fixes until handed over to BAU
• Manage day to day issues including daily health checks of applications and processes, working closely with end users
• Proposing service improvement plans, bug fixes and solution for the fixes in the production environment
• Reviewing the infrastructure changes & presenting to the data management leadership about the change impacts to applications
• Provided 24/7 availability for this role to circumvent any application data related problems
• Fixing the data issues on time & provide RCA/thought leadership for permanent solution
• Circumvent and root cause analysis for all the batches based on Java,Shell script & Informatica ETL for the overnight batches
• Organizing and providing thought process on the design review meetings for the BAU application functionalities
• Responsible for triaging the work effort based on priority & mentoring the team to work both on US & EMEA hours
• Report preparation for the stake holders on the application base incident,change & problem metrics on monthly basis
• Provided proposal to enhance existing Security Data attributes and connectors to support additional fields/volume.
• Implement continuous process improvement including batch proactive monitoring tools/dashbords/alerts
• Providing all the needed development/support acting as a Goldensource SME
• Enhancement to Bloomberg Connectors to support Region based scheduling
• Creating required mapping documents for the mapping needs of support
• Providing support and help in fixing the application mappings that perform Extraction, Transformation and load of source data into Datawarehouse schema using various power center transformations to meet business logic in the mappings
• Providing help and support to enhance the production issues related to functions, views, pl sql procedures & packages for the security master interfaces to process the data integrity needs
• Providing the support in deploying the application in production & also versioning the application using GIT
• Implemented SSRS reports for the data analysis & metrics
• Involving in the Disaster Recovery(DR) activities & testing of the application in DR bubble

Confidential, Minneapolis, MN

Senior Application Support Lead

Responsibilities:

• Responsible for acting as a bridge between Client\business and technology
• Responsible includes organizing multiple meeting on the triaging the incident,change,problem tickets for the entire project until closure
• Attending design review meetings with project teams to ensure no impact E3 environment.
• Follow up with different application project teams to ensure to adhere the incident, change & problem management process
• Follow up with different teams to adhere the SOC2 compliance process on building the application
• Take proactive actions to ensure seamless flow in Fixed Income and Equity trade flow systems supporting business users
• Solution/Implement adhoc and scheduled business modification requests on timely basis
• Taking bottom-line responsibility on Trading System, which Includes Equity and fixed income on products Goldensource datawarehouse, Charles River, Aladdin, Long View Trading System, Golden Source, and internal custom applications interfacing with accounting systems GIM2, PAM and Invest One.
• Configurations of standard custom imports & exports feeds with upstream and downstream systems.
• Set up of Reference Data interfaces for Exchanges, Exchange Holidays, Countries, currencies, Region, state, Security
• Enhance Custom Interfaces between Order Management System and other external systems
• Supporting the time series, pricing, market data applications on real time US trading hours
• Configuration/Automation of Batch jobs using TWS
• Working with the BSAs for all of the data domains in scope and finalizing the data journals
• Circumvent and root cause analysis for all the Informatica ETL worklfows for the overnight batches
• Designing the system integration patterns for all the data domains in scope involving multiple technologies and platforms
• Designing and arriving at the standard specification for all the data domain feeds with all the batch balancing controls
• Leading the enhancement/support of all the inbound feed mappings, Events, validations and exception process
• Documenting the knowledge base for application support & making sure they are added to the CMDB
• Documenting the regular KPI metric reports on the system availability
• Performing change to deploy Unix Scripts and Informatica workflow in E1, E2 and Production environments
• Depending on workload assist in development task for automating the batches to reduce technical debt
• Attending and reviewing all Infrastructure and Applications RFCs(changes) proposed in the daily CAB call.

Confidential

Application support Analyst

Responsibilities:

• Acted as Module lead for the support team which is responsible for managing incidents, changes and problems related to Asset management applications.
• Supported multiple applications in Trading systems, Decision Support Systems and Sales & Reporting applications.
• Responsibilities include handling and coordinating multiple Priority 1, Priority 2 issues and bridges, managing vendors, Project developers and business on call.
• Responsibilities also include root cause analysis, communication and client relationship management in partnership with Infrastructure Service Support team members.
• Performing change to deploy Unix Scripts and Informatica workflow in E1, E2 and Production environments.
• Preparing and presenting daily incident review calls with vendors, business and project developers to discuss issues, root cause and permanent fixes.
• Approving all application and functional changes proposed for Asset Management application to ensure minimal impact to (LIVE) production.
• Attending and reviewing all Infrastructure and Applications RFCs proposed in the daily CAB call.
• Performing change to deploy Unix Scripts and Informatica workflow in E1, E2 and Production environments
• Supported the Mainframe jobtrac for the legacy accounting systems involving NDM transfers between Inv1 sungard and internal system
• Monitoring web applications and Restarting IIS services proactively and analyzing windows event logs.
• Proposed service improvement plans, bug fixes and permanent solutions as part of productivity improvement.
• Attending design review meetings with project teams to ensure no impact E3 environment.
• Responsible for coaching and mentoring junior team members and acting as a subject matter expert.
• Ensuring that all customer sites are up and running by utilizing proactive monitoring tools such as Dynatrace, Site scope and Gomez.
• Analyze application data to assess performance and uncover problems.
• Process large batches of data on daily basis.
• Preparing different reports for the clients and all other stakeholders.
• Daily health checks to ensure system availability and readiness for the day.
• Diagnosed, analyzed, reported and documented means and ways for incident reduction to meet customer requirement.
• Provide extended support during dry runs and new project releases to ensure smooth runs and minimal impact.
• Expertise in ITIL V3 process & have ensured to follow the standards
• With the development knowledge created few dashboards for automated monitoring of the application batch processing using Java,JSF, HTML,CSS