SUMMARY:

• Seasoned Project Manager with 12+ years of Project / Program Management in Insurance, Healthcare, Finance &Banking and Retail Industries. Overall 20+ years of IT experience.
• Skilled in managing full System Development Life - cycle (SDLC) projects, Global implementations, Multiple initiatives, engaging client participation, managing Vendor Relationships, leading diverse, On-site and Off-site team members and meeting project objectives.
• Managed the projects in all methodologies viz., Waterfall (10 years), Iterative (5 years) and Agile / Scrum (4 years).
• Managed/participated in several Custom Software Implementations, large complex projects in multi-tier environments in integration of cross functional, distributed environment, process automation, enterprise and E-Commerce applications. Also worked Vendor software viz., HP Service desk, Confidential tools like IBM Tivoli.
• Managed/participated in Insurance, Healthcare, Finance, and E-Commerce and Retail domains. Worked with applications like Insurance Policy maintenance, Financial, Credit card, Inventory Management, Order Processing, Payroll etc in Enterprise wide environment. Worked with Cloud teams to provide the functionalities on mobile devices.
• System development life-cycle (SDLC) management: Managed process analysis, requirements, and design, development, testing, training, deployment and support transition phases. Have managed Web based, .Net and Mainframe projects as per the processes of PMBOK, CMMI and ITIL.
• Risk Management: Normally identifies the Risks at very early stage and seek the resolution. Identified risks, analyzed impact, defined mitigations, tracked and reported risks throughout the project lifecycle.
• Technical Expertise - Worked extensively in IBM Mainframe environment as Developer and Application Architect for 10+ years.
• Resource Management: Managed team sizes of up to 50 members (on-site and offshore); resources included business analysts, development team members, user representatives and shared service teams (e.g. infrastructure and production support teams)
• Change Management: Managed the ‘Change Controls’ due to scope creeks and estimation adjustments in majority of the projects. Followed due process established by respective organizations.
• Stakeholder & Conflict Management - Managed the Stakeholder expectations from multiple streams. Educated senior business leaders at Confidential about the hidden costs and long term impact due to lack of compliance and established a roadmap to allow the retailer to become compliant with guidelines established by PCI and Sarbanes - Oxley for newer technologies (Mobile POS, Google Wallet)
• Offshorization - Have extensive experience in Onsite / Offshore set-up. Managed the teams from both onsite and offshore. Also, assisted in creating SOWs, Master Agreements, RFP and RFI etc.

TECHNICAL SKILLS:

Languages & Tools: COBOL, CICS, VSAM, FMS, TDMS, FoxPro, Java, J2EE

Databases: DB2, IMS, UDB

Operating Systems: DOS/VSE, MVS/XA, MVS/ESA, VMS, UNIX

Hardware: IBM 370, IBM 43XX, IBM 3090, ES/9000, VAX 780, VAX 750, PDP 11/34, PC-XT, AT

Other software: JCL, VSAM, Data MSOffice, Office: 365, MS-Project, Primavera, JIRA, HP Quality Center, CA7 (Scheduler)

PROFESSIONAL EXPERIENCE:

IT Consultant

Confidential, Chicago, IL

Responsibilities:

• Coordinate the Trainings
• Facilitating the Requirement Analysis, Design and Development
• Manage the Testing

Platforms & Tools: MS-Office (Word, Excel, PowerPoint), Office-365, MS Project, Java, XML.

Confidential, Cleveland, OH

IT Project Manager / Program Manager

Responsibilities:

• Lead the External Communications ( Confidential ) group.
• Facilitating the communication with all stakeholders’ viz., senior management, Product Managers and technical teams of the program. Lead the status and risk meetings by setting the agenda. s, Creating and Maintaining the schedule
• Waterfall, Agile, OODM
• Providing the Daily Dashboards and Weekly status reports focusing basically on the accomplishments, upcoming tasks, risks and issues.
• Managing the change controls, risks and issues and project documentation.
• Vendor Management
• Resource Management

Environment: Platforms & Tools - MS-Office (Word, Excel, PowerPoint), Office-365, MS Project, .Net, TFS, IBM Mainframe, COBOL, VSAM, DB2, Visual Studio, HP-ALM, JIRA, SQL-Server, C-Sharp, Java, XML, AWS,VM Ware, Agile Framework, Jira, Version1,Confluence, GAP analysis, Windows 10, SQL,JIRA, Version One, MS Project, Advanced Excel, Rally, MS Visio Ensured open tasks are fully resolved across the teams

Confidential, Chicago, IL

Enterprise IT Project / Program Manager

Responsibilities:

• They are normally of 2 months to 4 months duration. Methodology was like Agile. Second stream is Regulatory compliance applications.
• These projects adhere to SOC, PCI DSS standards. They are also of small to medium sizes. Normally 4 to 6 efforts will be going con-currently.
• These projects had basic objective of Data Analysis, ACH and Data Segregation. It further extended to summarization of data after some age etc.

Environment: Platforms & Tools - MS-Office (Word, Excel, PowerPoint), MS Project, Clarity Workbench, ETL, IBM Mainframe, COBOL, VSAM, DB2, Visual Studio Team size: 25 (5 onsite + 20 offshore);

Confidential, Chicago, IL

PMO Project / Program Manager

Responsibilities:

• This is maintenance and enhancement of the Payroll Products, ACH processing for the clients. Changes and enhancements basically originate due to changes in the Regulatory Board.
• These are normally short duration projects of 12 to 16 weeks managed in Agile / Scrum methodology.
• Worked through Development, Testing, User Acceptance and Roll-outs. Managing the Status Reports, Dashboards, Change controls, Risks and Issues and Project documentation.
• Worked for Confidential Technology Solutions for over 3 years as Manager Projects. During this time worked for 4 clients.
• While working with clients at multiple roles, also worked on internal activities for Confidential for process improvements.

Confidential, Oak Brook, IL

Enterprise Project / Program Manager

Responsibilities:

• This was a huge Program of redesigning and enhancing the features of web portals for E-Commerce and ERP sections. Few applications were migrated to new contemporary .Net technologies from VB and Legacy systems.
• Few new applications were added. Few applications were developed in SharePoint.
• The methodology followed is a combination of Agile, Lean and Waterfall methods. Scope included for 26 applications. Scope also included the warranty during the transition of systems to operations.
• These were as per ITIL, ITSM principles. Some of the applications were implemented on mobile devices like IPADs and Android tablets.
• These applications were using the Web services IE, Chrome.
• The applications were of financial planning, accounting, receivables, billing & customer service, Inventory Management, Order Processing etc.
• Billing Applications were part of Accounts Receivables and Payables; included features viz., generating the invoices, payments reconciliation and Aging reports. Scope also included the De-commissioning of old applications.
• In charge of Infrastructure tools such as Team site, License Manager, ArcGIS, Adobe, Data tools such as BO, Informatica SAS suites, HP tools such as Quality Center, UFT, Load Runner and DevOps tools such as Jenkins, Jira, Subversion management
• Took over in midst of the project while project was during design & development. Worked through Development, Testing, User Acceptance and Roll-outs. Managing the Status Reports, Dashboards, Change controls, Risks and Issues and Project documentation.
• Experienced in Using project management methodologies and documentation, which includes waterfalls, Agile (Scrum/Kanban) framework for Project stories, sprint planning product backlog and Sprint Backlog sessions to manage the project End to End.

Environment: Platforms & Tools - MS-Office (Word, Excel, PowerPoint), MS Project, .Net, TFS, IBM Mainframe, COBOL, VSAM, DB2, Visual Studio, SQL-Server, C-Sharp

Confidential, Newark, NJ

Enterprise Project Manager / PMO Consultant

Responsibilities:

• This project was about the Master Data Management for the Healthcare organization. Information came from basically Healthcare, Medicare and Medicaid applications. The program was carried out in 2 phases.
• First phase was about determining the overall strategy and scope of the program.
• Initial groundwork was done in Phase 1.
• Started with phase 2. Managed after the SOW was signed and initial kick-off till formal closure of the project.
• Worked with various technical groups viz., Data Design, Business Intelligence (BI), Data-ware house ( Confidential ).
• Managing the change controls, risks and issues and project documentation.
• Basic objective of the project was to analyze the data, Summarize the data and creation of Meta Data.

Confidential, Chicago, IL

Enterprise Project / Program Manager

Responsibilities:

• Managing the Application Development for mid-size and small size projects for Healthcare program with focus on ‘Brokers and Shoppers’ e-commerce applications.
• Leads the further Technical analysis, Estimation, Planning, Change Controls, Tracking, Testing and Production deployment phases. Following are the projects managed for 6 months. Scope also included the warranty during the transition of systems to operations.
• Provided Release services for traditional SDLC Waterfall as well as Agile Scrum
• Money financial planning software, developed a comprehensive financial plan consistent with the client's goals.
• This project was on ‘New interface solution to produce Evidence of Coverage’.
• This project was to enable ‘Broker Portal’ to receive a new feed from the STAR system to display the Individual commission statements, customer service on the Broker portal in Agent Services.
• This project was to ‘Développa a Single Signa On for Broker and Agents to Access the Under rite Pré- Scéen Tools’. This as part of infra structure division.
• This project was to ‘Introduce New Maternity Benefits’. Due to lack of timely DOI approvals, some of the features were implemented in first phase.
• This project introduces Women’s Preventive care features as per the State Mandates.
• Team size: Managed 4 to 6 projects simultaneously with team sizes of 4 to 10 people.
• Budgeting: Each project was given effort in person hours. Largest was of 5000 hours.

Confidential, Deerfield, IL

Release Manager / PMO Consultant

Responsibilities:

• Performed different roles of managing the release for E-Commerce division. During 2011 and 2012, Confidential had fixed no of Releases in a year.
• Basically each release was placed at 6 weeks intervals. Along with that Confidential Health division had separate releases at 6 weeks intervals.
• During initiation projects are targeted for particular Release. Normally for a particular release 25 to 40 projects were planned.
• Normally projects for 3 up-coming Releases are monitored. Projects for immediate release are monitored at micro level. Defect triaging was done on daily basis.
• Each week’s activities are planned. All the projects were tested at 2 different environments. One week prior to the release all the projects going for deployment are finalized. Some of the applications were implemented on the mobile instruments like IPAD.
• Next is managing the pre-and post-release activities. This started 48 hours prior to release time and 48 hours post release. The hourly activities are listed and monitored closely.
• For future Releases progress progresses are monitored.

Confidential, Bloomington, IL

Project Planner / PMO Consultant, TEK Systems

Responsibilities:

• Coordinated with business and technical teams to finalize the plan. Tracked the plan on weekly basis. Following were the projects.
• Worked on 4 Agile Projects, 2 waterfalls, Iterative, RUP (Rational Unified Process) and six Sigma Projects.
• Customization and Deployment of Utilities
• Infrastructure Projects
• Portal Development for Claims Division.
• Team size: I handled 6 to 8 projects simultaneously with team sizes of 4 to 10 people.
• Budgeting each project was given effort in person hours. The largest I led was of 10000 hours.

Confidential, Plymouth, MN

Sr. Project Manager

Responsibilities:

• Developing the Intranet site / Electronic Content Management (ECM) System for Multiple departments and ERP systems.
• Migrating the content from Stellent to Open Text (Live Link). E-Commerce applications like Purchase and Sales were linked to ECM.
• Leading the Infrastructure project to implement ‘IBM-Tivoli Single Sign on ( Confidential )’ for various applications like Payroll, Accounts Receivable, Accounts Payable, Billing, Inventory Management, Order Processing, and Aging Reports enterprise-wide. Maintaining and constantly supervising the SLAs for the productions.
• Translation project - Translating the contents from English to other Languages.
• Initial scope of the project was for 4 months & ECM migration of 6 departments. With mixed approach of Agile (Scrum), Waterfall and Lean, was responsible for saving 2 weeks. Also, was responsible for persuade client management to enhance the scope and duration of the project.

Confidential, Lake in the Hills, IL

Independent Consultant

Responsibilities:

• Responsible for following activities:
• Estimation of documentation project
• Coordinating developing the Use cases
• Coordination of Training activities
• Interacting with internal business clients, and multiple vendors/contractors
• Requirements Gathering