OBJECTIVE:

As a solution - oriented software professional experienced in supporting, testing and enhancing high quality software applications that includes database application, data mart, front end application, back end server application and reporting application on various platforms, I would like to work in a challenging work environment where I can apply my skills and experience while continuing to grow both technically and professionally.

PROFESSIONAL SUMMARY:

• 10+ years of IT professional experience in Application & Production support, testing, enhancement and implementation of Enterprise software, Financial application, Trading application, data mart and mobile applications.
• Working knowledge of ITIL methodologies.
• Good experience in 24x7 on-call production application support, Incident Management, Batch Monitoring & Operations.
• Excellent problem solving and debugging skills. Able to drive problems to resolution to root cause analysis.
• Excellent communication skills.
• Excellent organizational skills and detail-oriented working methodology.
• Experience with Git & GitHub, SVN/Subversion and CVS version control systems.
• Quick learner, able to learn, master and use new techniques and technologies in short time frame.

TECHNICAL SKILLS:

PROGRAMMING: C, SQL, Linux/UNIX shell script, XML, PL/SQL, Java, Go, HTML5, Node.js, JavaScript, PHP

Oracle: , SyBase, MySQL, DB2, SQLite

TOOLS: Docker, Eclipse, Toad, Git, GitHub, Informatica PowerCenter ETL, SVN/SubVersion, CVS, SQLDbx server

WebLogic: , Apache, IIS

OPERATING SYSTEMS: UNIX, Linux, Confidential AIX, Android, iOS, Windows

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Application Support Engineer

Technology: Linux, Unix, Shell Script, Blockchain, Docker, SQL, PL/SQL, JavaScript, Node.js, Go

Responsibilities:

• Provide Operations support for Blockchain system
• Monitor blockchain networks
• Manage tickets, research issues and resolve them
• Perform 24x7, on-call, after hours and weekend support
• Perform application quality testing and code enhancements & fixes

Confidential, Raleigh, NC

Production Support Analyst

Technology: Oracle, Sybase, SQL, PL/SQL, Linux, Unix, Shell Script, Informatica, XML, Perl, Java, Toad, Control-M batch job Scheduling and Monitoring, iConnect, HTML5, WebLogic

Responsibilities:

• Provide application support for Front Office Trading and Middle Office User applications, systems and databases
• Drive problems and application failures impacting Production environment to fully resolved by Incident Management (IM) process
• Maintain relationship with business, IT stakeholders and Development team to resolve production problems
• Batch Job Scheduling, Monitoring and Operations.
• Manage problem tickets, research issues and resolve them
• Perform 24x7, on-call, after hours and weekend support
• Perform application testing and code enhancements & fixes

Confidential

Software Engineer

Technology: C, Linux, Android SDK, PHP, Emulator, DDMS, SQLite3, Content Providers, RESTful, MySQL and SQL, HTML5

Responsibilities:

• Provide support to applications, database programs and scripts
• Perform enhancements & bug fixes to the application
• Contributed to the full lifecycle testing of the application

Confidential

Applications Support Engineer

Technology: C, Unix, Android SDK, Java, Eclipse, PHP, Emulator, DDMS, SQLite3, Activities, Notification services, Location based services, Sensors, Content Providers, Alarm Manager, Broadcast Receiver, Web Services, ListView, HTTP, JSON parsing, RESTful, SOAP, IntentService, AsyncTask, Fragments, ActionBar, Audio and Video, Bluetooth, Camera, MySQL and SQL, Oracle, SQL server, Red Hat Enterprise Linux, Windows, Git & GitHub, HTML5, CSS3, JavaScript, AJAX, Apache Web Server, IIS, ActiveBatch batch job scheduling, Crontab

Responsibilities:

• Contributed to the application support, enhancements & bug fix to the application
• Supported database tables and data flow
• Batch Job Scheduling, Monitoring and Operations
• Contributed to the full lifecycle testing of the application

Confidential

Responsibilities:

• Contributed to the full lifecycle testing and support of the application
• Supported backend server, scripts, programs and database tables

Confidential

Support Engineer

Technology: C, Java, Android SDK, Application Framework, Eclipse, PHP, Emulator, DDMS, SQLite3, Activities, Notification services, Location based services, Sensors, Content Providers, Alarm Manager, Broadcast Receiver, Web Services, ListView, HTTP, JSON parsing, RESTful, SOAP, IntentService, AsyncTask, Fragments, ActionBar, Audio and Video, Bluetooth, Camera, MySQL and SQL, Linux, Windows, Git & GitHub, HTML5, CSS3, JavaScript, Apache 2.4, Apache Tomcat, IIS

Responsibilities:

• Contributed to the application support, enhancements & bug fix to the application
• Used ListView in schedule, history and social tabs to present the information
• Implemented JSON parsing of data retrieved from client IceCast server
• Implemented observer pattern for updates to history file data
• Created XSPF parser to extract song metadata
• Contributed to the application support, enhancements & bug fix to the application
• Created/Managed/Tested data in SQLite database (using ADB) and DDMS
• Implemented code for SOAP communication with web service and XML parsing of server response

Confidential

Applications Systems Engineer

Technology: SQL, Shell Scripting, Oracle, DB2, PL/SQL, Informatica, Toad, Confidential AIX, CVS, SVN, HTML5, CSS3, SQL Loader, Crontab, ActiveBatch Job Scheduling

Responsibilities:

• Worked in a highly collaborative environment to analyze requirements, work with business partners, technical partners, systems analysts and architects to design, develop and test end-to-end data solutions in Security, Non-transactional data, Data conversion/migration scripts, Application Development, ETL Development, DDL/DML creation and Transformation logic.
• Performed troubleshooting, performance tuning, monitoring and researching issues of existing Applications, ETL jobs, Shell scripts and Reports.
• Batch Job Scheduling, Monitoring and Operations.
• Worked as 24x7 on-call production support person to troubleshoot the production applications and respond to the business issues.
• Worked as administrator to SVN/Subversion source control system. Compiled and installed CVS & Subversion source control system. Migrated repositories from CVS to Subversion. Created branches, tags and migrate branches using CVS and Subversion. Write scripts to automate build and release. Managed user accounts and access to SVN and Subversion.

Confidential

Technical Leader

Technology: SQL, C, UNIX shell script, Oracle 10g, Toad, CVS, SQL server, vi

Responsibilities:

• Work with business users to clarify requirements and business rules.
• Work on the core architecture and participate in design and architectural discussions, troubleshoot problems for the team.
• Develop, support, maintain and troubleshoot existing code and fix bugs of information technology systems.
• Interact with several technical and non-technical users to define reporting requirements.
• Analyze data and develop various reports in the decision support systems.
• Ensure smooth functioning of development, QA, production, and staging environments.

Confidential

Staff Software Engineer

Technology: C, SQL, PL/SQL, XML, HTML, UNIX shell script, Oracle 10g, Toad, vi, Ingres, Windows and Sun Solaris, crontab batch job

Responsibilities:

• Work with business users to clarify requirements and business rules.
• Developed, implemented and supported various applications for the Sales, Marketing, Distribution, Finance and Electronic Data Interchange (EDI) systems.
• Designed database and created program scripts to extract data for corporate sales revenue reports, revenue forecast reports and average selling price reports.
• Lead a group to implement minimum order quantity project that resulted in savings of $2M in order booking and shipping costs.
• Developed corporate price book tool for product pricing that helped the pricing team to calculate accurate price of a product based on various parameters.
• Design and developed distributor debit claim processing system.
• Implemented EDI transactions for PO, Ship Notice and Invoice.
• Implemented purchasing end customer name standardization and end customer name capturing while booking the purchase order.
• Developed product quoting application for the sales business unit.
• Implemented purchase order validation module to verify the incoming purchase order’s data for the direct and EDI sales orders.
• Designed, developed and supported front end and back end modules for semiconductor manufacturing work-in-progress tracking, assembly, test and marking systems.
• Developed an application to schedule or re-schedule the sales order. The application includes order number, item number, original scheduled date, re-schedule date, dock leaving date, quantity, method of shipment and shipment hold.
• Created order quote data transfer program to transfer quote from Azerity's ProChannel system to Order Booking ERP system.
• Designed and implemented the Order-Point for Sales Order project. This helped the disintegrated bill-to customer and sales person assignment in the sales order to a streamlined bill-to customer and sales person combination in sales order.
• Developed splitting of sales commission percentage between different sales persons in a sales order.
• Worked as 24x7 on-call production support person to troubleshoot the production applications and respond to the business issues.