Service Desk Analyst Resume Beltsville, MD - Hire IT People

SUMMARY:

Focused Dedicated and highly motivated professional offering 3+ years of solid contributions and blended background in technology management and accounting.
Exceptional dedication to growing with cutting edge technologies and seeking to achieve beyond expectations in every endeavor.
Motivational leader and communicator, capable of building cohesion and project engagement across all levels of staff, management, vendors, and customers.
Proven expertise in life - cycle project management from conception and completion, driving process improvements at all levels with forward-thinking, strategic-planning attitude to surpass expectations and goals.
Accomplished trainer, developing in class and delivering diversified training to more than 600 professionals.
Strong belief in training and education as path to success and positive change.

HIGHLIGHTS:

Data Management
Strong Verbal Communication
Trained in Emergency response
Customer Service
Extremely Organized
Flexible Schedule
Technology Management
Networking Infrastructures
Virtual Team Leadership
Regulatory Issues
Technology Training
Media, Firewalls, & servicing
Team Builder
Budgeting
New Product Developing
Security Policies

TECHNICAL SKILLS:

Knowledge: Highly skilled in troubleshooting, resource capitalization, documentation, documentation, policies and procedures and new technology launch.

Software: Windows Server, Windows 7, Windows 8 Windows XP, Windows Vista, MS Office 2010, Active Directory and Outlook

Hardware: Fluke cable testing, Paladin, Dell, wire crimpers, cat 5, RJ-45, Mac, iPhone, Samsung, printers, Laser jet, ink jet, Polycom, AMX, and crest Com.

WORK EXPERIENCE:

Service Desk Analyst

Confidential, Beltsville, MD

Responsibilities:

On call Computer troubleshooting
Set up Confidential (Video Teleconference) transmissions
Grant/remove Access to files and subfolders
Information Technology Specialist/ Helpdesk TF ODIN BAGRAM Afghanistan/BAF
Utilized Active Directory
Utilized Remedy
While working at the Confidential I assisted customers over the phone with first line trouble shooting.
I assisted with MAC and windows operating machines.
These include helping to map to a network drive, Mapping to a computer, Troubleshoot network connection, locating lost files and file recovery.
I would also reset passwords for users that were unable to login to work server.

Information Technology Specialist

Confidential, Fort Hood, TX

Responsibilities:

On call Computer troubleshooting
Set up Confidential (Video Teleconference) transmissions
Grant/remove Access to files and subfolders
Information Technology Specialist/ Helpdesk TF ODIN BAGRAM Afghanistan/BAF
Utilized Active Directory
Creating and running Cat-5 and RJ 45 Cabling
Set up speakers and microphones for conferences calls and events
Set up equipment like Confidential in conference rooms to prepare for company meetings
I also received my windows 7 certification. I provided maintenance with monitors mostly because I was supporting a military intelligence unit.
It also was mandatory for me to be present for all Confidential meetings so if anything were to go wrong I had to troubleshoot on the spot.
We also tested cable for any errors using Fluke equipment. We ran cat- 5 cables in the ceilings into new offices to be connected to the network.

Confidential

Information Technology Specialist/ Helpdesk

Responsibilities:

Managed over 500+ email accounts
Repair, Install and Maintain Internet and information tech systems
Stay alert in case of enemy contact(Hazardous Duty Location)
Worked 12 hours a day(No days off)
Added 25+ Users to the Network
Utilized Active Directory
Set up speakers and microphones for conferences calls and events
I learned how to create cables cat-5 and rj-45.
Our mission was to re-wire the entire building and we had to set up all workstations as well.
I assisted with this project for a year and it took a month and months to maintain.
I also became familiar with active directory and kept accountable for over $10,000 worth of equipment.

We provide IT Staff Augmentation Services!

Service Desk Analyst Resume

Beltsville, MD

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