Dispatcher/ Service Desk Resume

SUMMARY:

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals.
Works well independently, or in a group setting providing all facts of computer support.
Working knowledge of networking devices and printers.
Knowledge and understanding of numerous software packages and operating systems.
Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.
Excellent analytical and problem - solving skills.

SKILLS & ABILITIES:

8+ customer service
Proficient in Microsoft Office Suite
Ability to use data management software/hardware to manage and coordinate services, and guide resource allocation. (Windows XP, vista, and 7)
Ability to demonstrate advanced keyboarding skills.
Ability to work as a team member with co-workers and volunteers
Exhibit strong work ethic and dedicated to receiving positive results within the work atmosphere.
Demonstrate excellent multi-tasking skills.
Possess excellent communication and interpersonal skills.

EXPERIENCE:

Dispatcher/ Service Desk

Confidential

Responsibilities:

Tier 1 Support

Confidential

Responsibilities:

Emmanuel Consulting & Training Center- Washington, DC April 2016-August 2017
Install software, modify and repair hardware and resolve technical issues
Provide base level IT support to 300 end users
Display courtesy and strong interpersonal skills with all customer interactions
Develop quick reference guides to assist end-users with challenging software application features
Manage Windows workstations including desktops, laptops and tablets
Ensure that remedy and Spice works tickets are resolved or escalated
Apply solution by restoring broken or intermittent connections , adjusting software configuration install patches
PC refresh and migration Windows 7/8.1 and 10
Process incidents/requests in high pressure, time sensitive environment via phone, email , instant messaging and desk side
Provide initial troubleshooting of problems including root cause analysis desktop, laptop and printers (local/network)
Perform Active Directory tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines
Create and manage network accounts to include granting access

Guest Service Coordinator/Supervisor

Confidential, Washington, DC

Responsibilities:

Serves guests by planning, implementing, and evaluating concierge, valet, luggage, and transport services, and special events; coordinating staff.
Fully responsible for completing all items on the shift checklist daily. Maintains office supplies inventory; property management.
Greet guests immediately with a sincere, friendly welcome. Using a positive, clear speaking voice address guest by name and listen carefully to understand requests.
Lead the work group in delivering high levels of guest service.
Assist with recruitment, interviewing, placement and orientation.
Establish and maintain communication with assigned sites (i.e., scheduling and attending site visits)
Complete the registration process by checking guests in according to procedures. Handle cash, make change, and balance and assigned cash drawer. Accept and record vouchers, travelers’ checks, credit cards, and other forms of payment.
Greeted tenants and visitors as they entered the building.
Compiled resident data and maintained folders that provided Created requested documents for property manager.
Conduct annual review of inventory by tracking and maintaining accurate excess inventory records.
Produces reports and conduct program evaluations, maximizing resources, and managing workflow.
Organized staff meetings and updated residential demographic information as necessary Ensure construction quality, and maintained customer satisfaction