SUMMARY:

Accomplished leader in fast paced environments able to produce and deliver positive results and meet project deadlines. Administered 100% accountability of government assets and equipment worth over $100M over 4 years with 0 losses, an experienced IT support consultant, legal administration experience, content developer, and extensive experience training in a classroom setting.

SKILLS & ABILITIES:

Leadership, Management, Critical Thinking, Public Speaking, Excellent Communication Skills, Record Keeping, Administration, Budgeting, Logistics, Reporting, Copy Editing, Writing, Customer Service, Classroom Trainer, Content Development, Excellent Work Ethics, Conflict Resolution, Customer Service, Time Management, Microsoft Office

SYSTEM KNOWLEDGE:

• Confidential
• Software Learning Management System (Lunch and Learn, 360Learning, ELearning)
• NALCOMIS

SPECIALIZED EXPERIENCE:

Confidential

Intern, Durham, NC

Responsibilities:

• Assisted legal professionals in office administration, note taking, and answering basic legal related phone calls.
• Conducted client and potential client intake questionnaire, scheduling, and phone interviews.
• Provided liaison support for both attorneys and paralegals.
• Assisted in preparing for court proceedings.

Confidential

Support Analyst

Confidential, Salt Lake City, UT

Responsibilities:

• Assisted Physicians, PA, Nurse Practitioners, with Dragon commands, setting up favorites and the functionality of the Confidential software.
• Assisted Physician with Customization Documentation, Order Sets and general workflow issues.
• Supported Physicians in the area of CPOE, Message Center, Depart Process, Order Entry, and Med Reconciliation.

Trainer & Go - Live Support Consultant

Confidential, Asheville, NC

Responsibilities:

• Developed Content, Planned, organized and assisted in upgrading training content that met specific client needs for their Physicians, Nurses and End Users.
• Classroom trained Physicians, PA, Nurse Practitioners, in the area of Dragon Medical, CPOE, Message Center, Depart Process, Order Entry, Med Reconciliation, and setting up favorites and the functionality of the Confidential software
• Facilitated solving the imbalance between health care resource supply and demand through CareAware Capacity Management solutions and value-added services
• Assisted Physician with customization documentation, order sets and general workflow issues throughout the hospital

SurgiNet Support Specialist

Confidential, Asheville, NC

Responsibilities:

• Provided a positive support to Physicians and End Users and/or identified their needs and concerns; and diligently responded to their questions and requests in a timely manner.
• Assisted in Confidential Implementation in Pre-Op, Intra-Op, PACU, Step- Down/Recovery.
• Instruct on the use of Nurse charting to collect and document patient information into the Confidential system.
• Performed at the elbow, Assisting Physicians with customization documentation, order sets and general workflow issue.
• Assisted Physicians, PA, Nurse Practitioners, with Dragon Commands, setting up favorites and the functionality of the Confidential software

Confidential

Aviation Supply & Logistics Specialist

Responsibilities:

• Supervised a team of 10 workers insuring effective production processing and delivering requisitions, receiving, stocking, packing, and shipping aviation equipment all in accordance with government regulations.
• Maintained the night and midnight warehouse shifts with 4 workers as a first year employee and monitored all equipment with 0 losses and generated detailed daily reports.
• Assembled an effective EXCEL database, which tracked international shipping and delivery of aircraft equipment from Spain to the USA with 98% effectiveness rate over the course of 11 months.
• Coordinated quarterly inventories that resulted in 100% accountability of government assets.
• Demonstrated exceptional ability to assist 15 companies on 4 continents through conflict resolution, professionalism, and by establishing healthy relationships with company representatives.
• Conducted daily account reconciliations with company representatives to insure accuracy and prevent confusion with any missed information regarding company accounts.
• Formulate and implement the comprehensive logistics support plans, policies and logistics operations support, based on logistics data and requirements obtained from Superior Officers.
• Develop Content, coordinate and implemented policies, procedures and requirements for unit deployment, inter-service support agreements as approved by the government, emergency support for civil authorities, training exercises support and environmental compliance.
• Ensure coordination between units, and government agencies on command logistics support requirements.
• Initiates equipment redistribution guidance.
• Consolidate all logistics readiness indicators to formulate an assessment of the command logistics readiness of the government.
• Classroom trained Confidential Employees, Non-rate, Non-Commissioned and Commissioned Officer on On-Hand policy to initiate equipment redistribution actions within the Confidential .
• Develop Content and implemented logistics plans for material fielding, mission support and mobilization.
• Develop command requirements for new equipment training. Analyzes, directs and provides command logistics guidance to support approved changes and turn-in of command excess equipment to the facility.