Help Desk Technician Resume

SUMMARY:

Three years Help Desk Technician experience in multiplatform Unix, Linux and Windows environments, with hands - on expertise in networking and systems integration.
Operating Systems: Unix (Solaris 10), Linux (CENTOS 6.4 and RHEL 6.4) + Windows (7, 8, 10, 2008,2012) + VMware
Introducing Servers to the network; Installation and configuration of Solaris 10, Linux (Centos 6.4 or RedHat 6.4) and Windows 7 and 2012.
Leveraged skills in TCP/IP, DNS, DHCP and basic Network Troubleshooting.
Experience in Virtualization (VMware Esxi 6 and Oracle Virtual Box).
Experience in Package Management, Patching, Monitoring and Security Hardening of Servers and Work Stations.
Experience in transferring files using SCP and editing text using VI Editor.
Experience in Active directory.
Experience in Mcrosoft 365 platform.
Ability to work cooperatively and to function well in a team environment.
A fast learner, who is multi-tasking, pays attention to details, with an ongoing desire to learn new Technology.
Engineering: MATLAB, Creo Parametric.
Language: English - Fluent, French - Fluent.

PROFESSIONAL EXPERIENCE:

Help Desk Technician

Confidential

Environment: UNIX/LINUX (RHEL,CENTOS,SOLARIS) + WINDOWS + VMWARE

Responsibilities:

Install, troubleshoots, and repairs hardware and software according to the standards set by company Information Technology Department.
Provide Windows 7,8 and 10 Desktop support (troubleshoot OS and applications)
Perform troubleshooting for computer break fix processes and software upgrades.
Provides technical support to users for IT related hardware and software.
Ensure the daily optimal performance of all computer systems.
Sets up equipment and domain accounts for employee use, ensuring installation of appropriate software.
Instructs and provides to employees in the proper use of IT related software and hardware.
Perform multiplatform server builds on VMware, which include Windows Server 2008,2012, UNIX Solaris 10, Linux Centos 6.4, and RHEL 6.4.
Provide basic printer support.
Hardware repairs to PCs and Laptops.
Use ticket tracking system such as Star Service Desk to access assigned tickets and close them.
Administer security solutions, including firewall, anti-virus and intrusion detection systems.
Maintain end user accounts, permissions, access rights and network connectivity.
Support phones and tablets.
Perform remote troubleshooting using software like TeamViewer and LogMeIn.
Create new User accounts and profile on Windows NOS 7, 8, 10, UNIX and LINUX systems.
Troubleshoot and resolve OS, application, malware desktop related issues on various Windows NOS.
Use TCP/IP troubleshooting tools to troubleshoot and resolve network connectivity and DNS related issues.
Performing tuning on existing servers and workstations for example
Increasing virtual memory via adding swap. Increasing physical RAM.
Configure Windows NOS clients to join the domain as well as configure file and print sharing on some windows NOS to enable resource sharing.
Build and configure VMware host and guest systems including but not limited on Oracle Virtual Box as well as bridging the Guest VMware systems to communicate with other physical LAN systems.

Confidential, Rockville, MD

Residential Accountant

Responsibilities:

Provide life skills, behavior management and crisis intervention.
Assist individuals with medication administration and monitoring the effects of medication on them.
Provide personal assistance services in all activities of daily living.
Conduct person centered treatment planning and ongoing assessment.
Serve as a liaison with internal teams/program staff by providing timely and relevant updates on client’s behavior.
Researches, develops and delivers curriculum that is relevant, well written and addresses a variety of life and vocational skills consistent with clients’ interests and needs.

Confidential, Montgomery Village, MD

Residential Accountant

Responsibilities:

Worked with children with disabilities in numerous types of activities.
Reporting, planning and implementing the activity schedule for the residents.
Performing regular house inspections inside the building and in the area immediately outside.
Maintaining all necessary records and documentation including but not limited to accurate reports of all house activities and maintenance of the house logbook.
Provide crisis intervention and on-site counseling to residents when necessary.

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