PROFESSIONAL SUMMARY:

• Accomplished IT specialist with a high level of flexibility, creativity, and innovation for a changing environment.
• I am a dedicated and self - motivated team player/builder with exceptional administrative support experience, exceptional organizational and oral/writing communication skills with the ability to easily grasp and put into application new ideas, concepts, and methods to help drive business growth.
• Ability to develop meaningful and productive working relationships with management, and clients/customers.

PROFESSIONAL SKILLS:

• Ability to multitask and perform critical analyses.
• Excellent Customer Service Skills, the ability to meet client s needs and goals.
• Skilled in office management and administrative support.
• Quick learner and hard worker who is willing and able to grasp concepts of current technologies.
• Team player committed to solving challenging problems and making effective decisions utilizing strong communication skills.

TECHNICAL SKILLS:

• HTML search engines
• Microsoft Office Suite: Excel, Access, power point, Word, Outlook
• Report writing
• Record keeping
• Customer relations
• Inventory management

PROFESSIONAL EXPERIENCE:

Confidential

IT Service Desk Technician

Responsibilities:

• Provide Tier-1 help desk support via telephone, self-service incidents/requests, ServiceNow Chat, and email for approximately 20 core business applications and full suite of office automation products on the Windows platform.
• Troubleshoot and resolve issues with laptop PCs, iPads, air cards, portable monitors, portable printers, portable scanners, laptop docking stations, desktop PCs, PC projectors, color Client LaserJet printers, personal LaserJet printers, flatbed scanners, large plotters, Canon high-speed scanning fax machines, iPhones, and Android mobile phones.
• Ensure that tickets are submitted as soon as the contact is received and capture all the required customer and issue information outlined in the service desk SOP.
• Perform a warm transfer, wherever possible, of support incidents to the higher support tiers.
• Account management which consists of managing user profiles and roles, resolving log-in issues, password resets, timely and accurate responses to Panorama questions, and network issues.
• Resolve navigation, browser, and configuration questions that involve advance troubleshooting of technical environment issues that impact the performance of the Panorama application.

Confidential, Washington, DC

IT/Administrative Specialist

Responsibilities:

• Create and maintain records, and reports.
• Identify & remove virus/spyware
• Data conversion/transfer/recovery
• Provide technology information using multiple formats
• Hardware repairs, upgrades, maintenance, and relocation.
• Software installs, upgrades, and maintenance
• Maintain pastor’s schedule and calendar.
• Answer and screen all incoming calls, direct callers to appropriate persons.
• Assist budgeting officer with church budget, where I analyze and input data into the database; maintain the budget needs for the church. Evaluate trends and operating costs which are used in projecting future commitments and obligations.
• Review annual funding, process grants, silicate companies/organizations and DC government for additional funding for various programs.
• Develop recommendations for funding shortfalls; provide status on all program funding.
• Process all church invoices, and make all payments.
• Plan and coordinate youth and various church events, meetings, and luncheons.
• Coordinate with catering companies, coordinate with the technical team to assure that all meetings/conferences will have adequate technical equipment.
• Book travel arrangements for Pastor and other clergy/employees, including visas and passports for rush out of country travels.
• Assist clergy with the development of effective presentations.
• Monitor the church online inbox and responds to all inquiries.
• Coordinated office logistics including supply inventory

Confidential, Bowie, MD

Sales Counselor

Responsibilities:

• Provide assistance to all customers.
• Process, complete, and maintain customer transactions and account services.
• Manage all transaction via phone and in person.
• Coordinated marketing strategies to local business partners and assisted in building solid, long-lasting relationships with key business stake holders.
• Maintain cash balance for each drawer at the end of each shift.
• Assured gym areas were clean and safe for all to use.

Confidential, Bowie, MD

Front Desk Associate

Responsibilities:

• Provided assistance to all customers.
• Sold memberships to all new customers.
• Maintained all new member applications, and kept records.
• Operated cash register.
• Assured cash drawer balanced correctly.
• Opened and closed gym.
• Coordinated all maintenance requests.

Confidential

Team Member

Responsibilities:

• Assisted in the preparation of food for children in the summer program at DC Public Schools.
• Assured that cafeteria was kept clean.
• Stocked food inventory.
• Assisted in customizing summer program menu.

Confidential

Sandwich Artist

Responsibilities:

• Greeted and served guests.
• Assisted customers with food selections
• Prepared food and maintained food and safety sanitation standards.
• Prepared food neatly, timely and accurately.
• Restocked food items, and kept food prep area clean.
• Assisted in verifying shipments, logging in inventory and restocking items.
• Operated cash register, maintain accurate cash count, and balanced cash register.