IT Technician Resume Washington, D.C - Hire IT People

SKILLS:

Dedicated, focused and energetic IT technician who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Committed to delivering high quality results with little supervision. Seeking to contribute my skills in a competitive and challenging work environment.
Outstanding customer service Professional development training I sell services that exceed company expectation.

PROFESSIONAL EXPERIENCE

Confidential, Washington, D.C

IT Technician

Provided technical assistance to customers on inbound telephone tech support calls
Used remote access to perform troubleshooting when needed
Walked customers through step - by-step process for troubleshooting hardware issues
Assisted customers with anti-virus program installations and virus removals
Used good problem-solving skills for troubleshooting problems
Installed and maintained company’s computer systems and network
Performed upgrades and installed updates
Completed troubleshooting and repair when computers had problems
Assisted office staff with computer application questions
Conducted computer technology training with all new staff
Recommended computer products and applications to improve productivity

Confidential, Washington, D.C

Network Technician

Established network amongst the systems as per the guidance and design specification given by the network managers or network admin
Installed and upgraded the systems with virus protection software, spyware, firewall protection software, etc.
Collected regular statistics of the operations performed by end-users of every systems and make sure that there is no exploitation of the company resources
Trained the employees about the efficient usage of the resources available and protect the server from excessive load
Collected the specifications of each system and maintain a record of the same which can help to troubleshoot easily
Supported help desk analysts by designing specification for the help desk support system installations

Confidential, Ellicott City, MD

Cashier

Received payment by cash, check and automatic debits cards
Issued receipts, refunds, credits, and change due to customers
Assisted customers by providing information and resolving their complaints
Answered customers' questions, and provide information on procedures and policies
Processed merchandise returns and exchanges
Maintained clean and orderly checkout areas