Help Desk Support Specialist Resume Richmond, VA - Hire IT People

SUMMARY:

Motivated, hard working individual with desire to learn and grow in a new career path. Currently working for Confidential providing technical support to customers in a MSP enviroment. Excellent customer service skills, strong attention to detail. Proficient computer skills, highly organized and very motivated to learn and grow.

WORK EXPERIENCE:

Confidential, Richmond, VA

Help Desk Support Specialist

Responsibilities:

Desktop/Laptop installs, migration of customer data
Use Connectwise and Continuum to manage tickets, provide documentation and install user agents
Install/Authenticate Office365 to new client hardware
Experience managing workgroups/Active Directory User and Computers
Experience creating Virtual Machines in Hyper V

Confidential, Richmond, VA

Information Technology Specialist

Responsibilities:

Assist clients with setting up home networks
Maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals in a home or home office enviroment.
Diagnosing and solving PC software, Windows 7/10 and hardware issues
Assist in setting up web based email services on desktops and Android/iOS devices.

Confidential, Richmond, VA

Foreman

Responsibilities:

Lead a team of painters on jobs/ Interact with customers (Residential/Commercial/Industrial)
Prepare all surfaces for painting/staining/industrial coatings by removing all surface contaminants
Operate boom/Scissor lift in accordance to all OSHA guidelines

Confidential, Richmond, VA

Store Manager

Responsibilities:

Oversee day to day operations.
Maintain and exceed sales quotas.
Constantly training employees on new sales techniques and customer service.
Assist with pricing, RMA's and inventory company wide

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Help Desk Support Specialist Resume

Richmond, VA

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