Service Desk Coordinator Resume

CAREER SUMMARY:

Motivated professional looking to contribute my customer support experience and eagerness to learn to solve problems and enhance efficiencies. Accompanied with help desk experience and my problem solving skills I can bring leadership and detail orientation to your company as a Information Technology professional.

SKILLS:

Microsoft MTA: Networking certificate, Security+ certificat e, Salesforce, Citri x remote support, Virtual Machines, VPN access, Jabber messaging system, WebEx conferencing, AirMagnet, Network cabling tools

EXPERIENCE:

Confidential

Service Desk Coordinator

Responsibilities:

Greet clients calling in and log their incidents and requests into the Service Desk Application.
Monitor internal resources and client proprietary applications.
Provide technical suppport via phone, remote and email on such things as password resets in Active Directory, creating Active Directory and Office365 user accounts and distribution groups, configuring and imaging workstations, and syncing mobile devices.

Confidential

Client and Technical Support

Responsibilities:

Support internal user access to communication and collaboration tools through a self - service portal
Resolve all incidents and service request on first touch if possible.
Ensure accurate and timely reporting of projects, timekeeping, and ticket management

Confidential

General Sales Manager

Responsibilities:

Provide excellent customer service
Delegate associate responsibilities
Oversee register closeouts and safe drops

Confidential

Network Technician

Responsibilities:

Designing and implementing wireless networks
Troubleshoot client network connections Installation of enterprise network cabling and hardware

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