Senior Operations Associate Resume Iselin, NJ - Hire IT People

SUMMARY:

Senior Trilingual Operations Associate and Confidential candidate, that provides high quality standards of customer service to internal and external clients.
Highly experienced and efficient in managing automated cash reconciliation processes with a focus on minimizing operational risk.
Also a very strong background in performing FX/Money Market confirmations and investigations, Money transfer investigations, monitoring Confidential cash positions, overdraft analysis and resolving open exceptions.
General knowledge in AML, KYC and OFAC.
Processing and resolving trade settlement issues in a timely manner
Reconciliations and risk identification and mitigation
Client Reporting Support and preparation of client on - boarding materials
Investment and Operational Projects as needed
Identify workflow/system improvements and work with supervisor and operations team to enact change

TECHNICAL AND LANGUAGE SKILLS:

Swift Alliance, MERVA, FXOPS, IBIS, INTELLIMATCH, INTELLITRACS, OBS, CMS; Excel, Word
Fluent in French, Italian and English

PROFESSIONAL EXPERIENCE:

Confidential, Iselin, NJ

Senior Operations Associate

Responsibilities:

Monitored the rates of settlement and funding against defined deadlines and escalated non-performance.
Identified failures in the Core business systems and its packages, communications networks and data feeds.
Supported and advised Member Banks with technical and service related issues both on live and test systems, and assisted with upgrades and member Operational (Static Data).
Monitored and supported Business Systems and responded appropriately to any faults, resolved issues with Bank clients and Bank Gateway performance, opened and closed RTGS.
Tracked the infrastructure outside of the Confidential core operation hours.
Provided Technical and Operational support to Confidential participants.
Facilitated communication between Members, Liquidity Providers, Central Banks, RTGS system operations and Nostros regarding any failures of processes and systems.
Liaised with the Compliance Department executed and managed compliance related tasks, complied with all OFAC regulations.
Ensured the timely completion of scheduled operational tasks and system events as per the Daily Checklist and provided a seamless handover from shift to shift; reported problems/issues are fully documented and understood.
Managed crisis events as per standard procedures.

Confidential, Jersey City, NJ

Senior Operations Specialist

Responsibilities:

Monitored customers’ account through in house computer systems, reconciled and reported any unexpected transactions into these accounts.
Confirmed and settle foreign exchange deals with traders and customers.
Authorized same day foreign exchange deals and time deposits.
Received and distributed remittance instructions on Global Cash Management Service and test keys.
Researched and resolved customer’s issues as necessary.

Confidential, Jersey City, NJ

FX Investigations and compensations Specialist

Responsibilities:

Managed all compensations claims on all currencies and products across the board.
Monitored over 250 incoming/outgoing compensation claim and investigations cases on failed trades and Undue Enrichments.

Confidential, New York, NY

Operations Specialist

Responsibilities:

Investigated Foreign Exchange and Money market related payments, confirmation, and compensations.
Balanced all currency positions against incoming and outgoing payments.
Monitored and repaired swift messages. Reconciliation for various Confidential accounts.
Prepared funding balances for cash management and overdraft analysis.

Confidential, New York, NY

Account Manager

Responsibilities:

Provided first level support for client queries and issues via phone and email.
Partnered with client base in response to system events.
Monitored all trade transactions from initial Request to Execution and Settlement.
Monitored all internal/vendor processes and applications.
Trained clients on system functionality across all product offerings.

Confidential, New York, NY

Money Market Operations Specialist

Responsibilities:

Reconciled discrepancies between front and back office trading systems.
Ensured accurate confirmation of trades, via swift, phone, e-mail, etc.
Managed relationships with clients, traders, cash management, and custodian banks to ensure accuracy of trades and settlement.