We provide IT Staff Augmentation Services!

Service Desk Resume

2.00/5 (Submit Your Rating)

Newark, DE

Hire Now

SUMMARY:

Desktop Support Technician experienced in troubleshooting, installing and configuring software and hardware applications in a Windows environment. Detail oriented with excellent customer service, communication and problem solving abilities.

WORK EXPERIENCE:

Confidential, Newark, DE

Service Desk

Responsibilities:

  • Support of engineering, manufacturing, and assembly including wireless devices and barcode scanning.
  • Active Directory Management of Users and Computers.
  • VPN management and support.
  • Windows 10 upgrades and deployment on a Confidential platform.
  • Mobile device management and support.

Confidential, Dover, DE

Systems Administrator

Responsibilities:

  • Active Directory Management of Users and Computers.
  • Windows Server support and management including 2008 and 2012 R2. VM support and management utilizing Hyper - V.
  • Daily checks and support of Server Scheduled Tasks that maintain company database.
  • Confidential Phone support in a call center environment.

Confidential, Dover, DE

Tech Support

Responsibilities:

  • Active Directory Management of Users and Computers.
  • Confidential Desktop, Laptop, and Printer support.
  • Site Server support for Envisionware Management Console.
  • Second level support responding to ticket tracking system.

Confidential, Wilmington, DE

Senior End User Services Consultant

Responsibilities:

  • Active Directory management of users and computers.
  • Support of Windows 7 Operating system and Office 2010. Lead for PC Deployment.
  • Configuration and setup of PCs for Lab environment.
  • Support of systems that manage lab equipment.
  • Audio Visual and conferencing support.
  • Support and configuration of phones and handhelds.

Confidential, Wilmington, DE

Network Services

Responsibilities:

  • Active Directory management of users, groups and computers.
  • Support of Windows XP operating system and Office 2003 and 2007.
  • Support and administration of Confidential VPN client.
  • System imaging using Ghost32 and Ghost Server. Second level phone support and ticket tracking.
  • Support Citrix environment using Xen Management. .

Confidential, Wilmington, DE

Senior End User Services Consultant

Responsibilities:

  • Active Directory management of users, groups and computers.
  • Support of Windows XP and 7 operating systems and Office 2003 and 2007.
  • Support and administration of Confidential VPN client.
  • System imaging using Ghost32 and Ghost Server.
  • Second level phone support and ticket tracking.

Confidential, Gibbstown, NJ

Desktop Support

Responsibilities:

  • Active Directory management of users, groups and computers.
  • Support of Lotus Notes 6.5 and 8.5 Support of Microsoft XP and Windows 7 operating systems.
  • Completed tasks from ticket based desktop support software.
  • Support of Microsoft Office 2007.
  • Support and installation of Confidential laptops from corporate image.
  • Support of Confidential VPN and token access.
  • Enterprise Blackberry support/activation and email sync.

Confidential, New Castle, DE

Desktop Support

Responsibilities:

  • Image and deploy Confidential Desktops.
  • Installation and support or network printers.
  • Support of Microsoft XP and Vista Operating Systems.
  • Support of Microsoft Office 2007.
  • Software testing for standard images prior to deployment.
  • Confidential certification.

Confidential, Wilmington, DE

Desktop Support

Responsibilities:

  • Install and configure Confidential Desktops and Laptops.
  • Implement PC Refresh.
  • Utilize ticket tracking software.
  • Travel to various Confidential sites for PC repair.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship