Management Support / Dispatcher Resume

SUMMARY:

Writer and editor develops or revises short or extensive documentation across multiple areas of expertise, and is capable of correcting for both grammar and researched content.
Expert in the APA Manual versions 5 and 6, but having often written under proprietary protocols, the writer has created successful books, articles, training materials and policy or technical documentation in academic, engineering, legal, medical and entertainment free press venues.
The writer is comfortable with multiple team dynamics, serving interior as well as exterior customers, and is able to work under regulated contexts such as HIPAA.

WORK HISTORY:

Management Support / Dispatcher

Confidential

Responsibilities:

Develop Staff Counselings, Process Timepunches, Direct Meetings
Address Vendor Leadership Team re: Requirements, Track Fleet Vehicle Repairs and Failures, Distribute Updates to Mixed Company and Vendor Team, MS Excel Database Management
Dispatch Drivers and Vehicles, Correct Deliveries, Make High Volume Customer Care Telephone Calls

Contracts Administration Support

Confidential

Responsibilities:

Designed and organized file contracts library for government contracts and subcontracts
Distribute contract documents and emails to contracts team, Posted contract file materials on MS SharePoint
Printed, filed, and found missing materials to complete contract files, electronic and hardcopy.

Content Developer, Team Lead, Presenter

Confidential

Responsibilities:

Develop adult education and presentation.
Develop strategy. Develop internal policies.
Run staff meetings
Take meeting notes for executive team and senior staff
Implemented CMMI framework within the organization
Elevated the organization from a CMMI Level 1 and Level 2, and pressed it forward during my tenure there to CMMI Level 3.
Analyzed donor contributions and income growth, membership development
Developed donor education materials, Presented donor education to groups and individuals.
Shared event management for over 500 2000 people.

Analyst

Confidential

Responsibilities:

Technical Writing, Charter Development, policy / procedure development, gathering and reconciling requirements.
Coordinated one of the first national solutions for customer transactions compliant with “ Confidential ” banking regulations while providing risk analysis: avoided an estimated $5M increase in costs.
Researched, organized, wrote and presented successful en banc appeal pro se overturning circuit court judge for violation of 14th Amendment right to due process.
Program management and charter development for 2.5G & 3G on 17 million customers
Initiated participation tracking resulting in increased non - profit tracking from 17% to 60%+.
Created and administered non-profit institution’s first “360 degree” staff evaluation process.
Organized and created new government contracts library for large technology security firm.
Developed and presented successful appeal before Confidential panel to recover a client's clearance.