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Technical Support Engineer Resume

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SUMMARY:

Hardworking and motivated Technical Support Engineer with 5 years of experience analyzing and troubleshooting servers, software and network problems on a daily basis. Enjoy taking on new challenges and expanding my knowledge and technical abilities in the field of information technology (IT).

SKILLS:

  • Active Directory/LDAP
  • Network Management
  • Linux
  • Windows
  • Time Management
  • Customer communication
  • Efficient
  • Troubleshooting

EXPERIENCE:

Technical SUpport Engineer

Confidential

Responsibilities:

  • Product work includes FirePOWER devices, Confidential ASA, Confidential Managers, FireAMP connectors, Active Directory/LDAP and more
  • Maintain high level of customer support with timely response and resolutions.
  • Contribute documentation to internal and customer facing knowledge base.
  • Maintain lab environment for testing/reproductions

Groundsman Expert

Confidential

Responsibilities:

  • Was responsible for transportation of work materials and machines on a daily basis
  • Landscaping, trimming, and tree removal in a timely manner.

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