Technical Support Engineer Resume
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SUMMARY:
Hardworking and motivated Technical Support Engineer with 5 years of experience analyzing and troubleshooting servers, software and network problems on a daily basis. Enjoy taking on new challenges and expanding my knowledge and technical abilities in the field of information technology (IT).
SKILLS:
- Active Directory/LDAP
- Network Management
- Linux
- Windows
- Time Management
- Customer communication
- Efficient
- Troubleshooting
EXPERIENCE:
Technical SUpport Engineer
Confidential
Responsibilities:
- Product work includes FirePOWER devices, Confidential ASA, Confidential Managers, FireAMP connectors, Active Directory/LDAP and more
- Maintain high level of customer support with timely response and resolutions.
- Contribute documentation to internal and customer facing knowledge base.
- Maintain lab environment for testing/reproductions
Groundsman Expert
Confidential
Responsibilities:
- Was responsible for transportation of work materials and machines on a daily basis
- Landscaping, trimming, and tree removal in a timely manner.
