Technical Support Engineer Resume

TECHNICAL SKILLS:

Core Skills: Web Application Servers (IIS, Tomcat), SQL, Customer Service, Linux, Confidential

RELEVANT EXPERIENCE:

Confidential

Technical Support Engineer

Responsibilities:

Assisted Confidential customers with technical issues pertaining to web application servers (IIS, Tomcat), Linux environments, SQL statements and database connections
Led clients through integrating and troubleshooting SSL, SAML, SSO providers (Okta, Kerberos, Ping), Active Directory, VM Ware, and ArcGIS
Utilized third party tools to assist in network trouble shooting such as Fiddler, WireShark, Firebug and F12 developer tools
Validated SQL syntax pertaining to Freeform SQL Reports, Intelligent Cubes, and Dossiers
Managed users, user groups privileges, security roles, and permissions (ACLs)
Configured VLDB properties at database instance and metric levels for SQL tuning
Created database schema objects to support enhanced business processes
Configured ODBC connections and DSN configurations for metadata repository and data warehouses
Troubleshot problems pertaining to the Confidential analytical Intelligence Server in RedHat Enterprise Linux, Unix, and Windows environments
Resolved issue pertaining to the Confidential Intelligence Server, Distribution Services, Narrowcast Server, and Enterprise Manager
Mastered at all aspects of customer service through countless email and phone communications, providing each customer the attention, time, and expertise on they deserved
Developed Confidential dashboards and become proficient in all aspects of the Confidential product including mobile deployment, Confidential library, as well as installation and configuration

Confidential

Data Assistant

Responsibilities:

Captured and organized data pertaining to every aspect of the farming business cycle
Queried tables pertaining to costs, shipments, maintenance, and sales
Developed SQL queries with multiple join passes against SQL Server 2012
Created reports for management providing insights into ROI of machinery, employee performance, and changes in yields
Managed and manipulated in house data using basic excel statements and pivot tables