SUMMARY:

• Cross - Functional Multiple-Executive Support
• Project Planning and Management
• Vendor & Liaison Communications
• Operational Problem Solving & Decision Making
• Operations Software Interface Knowledge
• Staff Training, Development & Mentoring
• Confidential Correspondence & Data
• IT Contract Review, Sourcing & Negotiations
• Regularly assess procedures to improve interoffice or production processes, reporting, recordkeeping & documentation
• I, play a pivotal role in the development and training of C-Level Executives as new technical nuances surface the business era.
• I offer technical database related support to executives using report and research pertinent information.
• In “ Confidential ” is a task and phrase I coined to assist many in troubleshooting and decision-making.
• I have combined my IT procurement, data management, contractual review and administrative expertise to remain relevant in a constantly shifting corporate environment.
• Senior Executive Assistant experienced in standard operational/administrative processes, with the ability to proactively and independently execute, manage, and analyze (as needed) while maintaining a professional level of executive confidentiality.

TECHNICAL SKILLS:

Computer Software: PowerPoint, Open Air, MS Office Suite, MS Word, Excel, Power Point, Access, Outlook, Mac OS, IOS

PROFESSIONAL EXPERIENCE:

Confidential

Contract Intake Analyst

Responsibilities:

• Perform as a direct assist to Contract Analysts and an Interim Contract Analyst in daily precursory reviews, maintaining and tracking workflow for prompt status reports.
• Support escalations to vendor performance team based on business interactions as it relates to the quality rendered to Confidential .
• Collaborate with Legal, IT Security Risk, Applications Review, Supply Chain and IT Asset Management to insure submitted contracts meet the varied requirements necessary in the Confidential health industry.
• Perform reviews, redlining, and processing of quotes, SOWs, Amendments, Contract Supplements and Work Orders, IT Service Procurement Requests, via negotiations, preparation work and report writing to create contracts with excellent pricing, terms and conditions to yield tangible value in terms of strong vendor performance, and accountability.

Confidential

Physicians Executive Assistant

Responsibilities:

• Served as support to maintain the hectic schedules of three- four doctor's, book engagements, travel arrangements and seminar or workshop set ups: including reserving internal rooms for meetings, lunch, visitor transportation and pick-up, basic filing and management of document required daily.

Confidential

Agency Service System Coordinator

Responsibilities:

• Responsible for providing advanced customer service support to brokers selling Confidential products via telephone or written communication
• Assists agents and brokers via telephone or written communication in navigating through new online insurance systems management tools.
• Respond to inquiries involving commissions, legislation, product information, policies and procedures for Individual, Small Group, Dental, Vision and Life.
• The role required generating ‘provider’ reports to brokers, working on special projects, and reporting quarterly statistics.

Confidential

Case Advocate Assist

Responsibilities:

• The position consisted of data management and maintenance of excel spreadsheets to process new insurance business for insurance brokers and agents.
• Industry processes adjusted methods of uploading to all health care carriers allowing a smoother season of open enrollment.
• Most applications drafted on the Confidential format.
• Participated and translated a training process for new features associated to the new procedures in the WP environment.

Confidential

Biller/Collector

Responsibilities:

• The position consisted of data entry and management to process credits for government funding (Medicaid/Medicare/ACA).
• Industry software recognition and training process on the health industries top system Confidential , quickly learned health insurance policies, claims research, history and transactions, EOB and credit processing, denials and follow-ups worked between three exclusive servers and interfaces researched to resolve claims and input data in the correct systems to coincide with one another.

Confidential

Freelance Journalist/ Online Media Admin/Manager

Responsibilities:

• The magazine is sold in print and digital formats across the country. The internet audio media proved effective in driving performance and brand exposure to meet the company goals. The quotas lacked internet presentation in the current economic environment.
• During which time the responsibility of staffing the team proved difficult as it was a commissioned position.
• The budgetary limits of the company determined the level of access available.
• The media departments struggled with how to collect funds for promoting and marketing the magazine online.
• The website and audio access developed for the brand expanded their public reach via internet and periodic podcasts.
• The research completed on similar companies resulted in a non-favorable Confidential . analysis for the magazines target market.
• Upon development of a strategy to address the weaknesses found in the SWOT Analysis, and initiate resolutions to rectify the problems the flow proved favorable, creating access to a previously un-tapped market.

Confidential

Administrative Operations Manager

Responsibilities:

• The start up of operational procedures was facilitated instituting protocols/policies.
• The procedures in place were reviewed and critiqued.
• A meeting with the owner or corporate leader of the non-profit organization examined the efficiency of office workflow.
• After acquiring the owner or corporate leader’s requests or input it is followed by a revised proposal of processes delivered to the admin team to review and strategize implementation.
• Each staff person is asked to honestly state any issues in the work flow or organization and explain each of their issues in detail.
• Team work is necessary for the overall plan to work.

Confidential

Customer Care Representative

Responsibilities:

• The duties consist of setting the pace and motivating all team members; and collaborating with Billing/Operations unit on resource issues, i.e. adjusting staffing levels as necessary to meet project and budgetary requirements.
• The Customer Care Representative II is responsible for processing all customer care refunds, maintaining records and reporting regularly.
• In addition maintain and develop ongoing training of all team members.
• The Customer Care Representative II manages resolution of calls, emails, escalations, and any other communication with Client Services.
• The Confidential representative II develops troubleshooting initiatives in processing and tooling evaluations.
• The role confirmed team’s equipment worked was maintained and capable of functioning in a variety of project related roles.
• The Customer Care Representative II functions in technology software, in this case, iSolutions/Sunlync web-based system monitoring a thorough scope of all tasks, activities and deliverables to meet the overall ATB Customer Care membership policies, objectives and expected business model achievements.

Confidential, Denver, Colorado

Operations Administrative Assistant

Responsibilities:

• Facilitate expense approval for 50+ consultants in two regions
• Supplying customer service to the Account, Project and Ops Representatives.
• Communicate with clients and help work out invoicing issues in a professional manner.
• Researching product availability and pricing from our Vendors.
• Kept track of on-board dates for assigned projects.
• Making sure equipment is tracked and arrives as scheduled
• Troubleshoot all expense related matters
• Credit & Rebill processing for A/R and G/L account adjustments
• Prepaid IT professional consulting orders processed
• Maintain internal server for National expense reporting audit information.
• Attend and add value in bi-weekly WW Operations Meeting/Conference Call
• Work with internal helpdesk technology to resolve any directly associated issues
• Review SQL expense reports submitted from West/South Region consultants, process and send originals to A/P in San Jose, CA weekly.
• Support operations team of 4 executive financial operations administrators and 4 regional coordinators.
• Assist in maintaining consultant database in Excel
• Enhance excel spreadsheets for visual ease and reporting purposes
• Retrieve requested information from various detailed processing databases