Helpdesk Support Technician Resume Germantown, MD - Hire IT People

SUMMARY:

I am a dedicated and self - motivated professional with more than 3 years of experience in business IT support and a proven track record in a high-paced enterprise network environment holding responsibilities in multiple IT areas.

SPECIAL SKILLS:

IT network support: Hardware & software installation & configuration/ Data back up & recovery/ Problem management troubleshooting/ TCP/IP networking protocol/ Remote desktop

Hardware: Cisco routers and switches, Windows based PCs, Mac OS desktops & laptops, printers, Point of Sale Systems, wireless routers & access points

Software: Cisco ASA and IOS configuration, Windows Server 2003, 2008, Windows XP, 7, 8, Vista, Virtual PC, Outlook, Microsoft Office, Adobe, Remedy, RAS tools, Service manager

PROFESSIONAL EXPERIENCE:

Confidential

Helpdesk Support Technician, Germantown, MD

Responsibilities:

Identify, diagnose, and resolve problems for users of personal computer software and hardware, local network, the Internet and new computer technology in a call center environment; communicates solutions to end-users
Provide one-on-one end-user problem resolution over the phone for company PC software
Diagnose and resolve end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access problems

Confidential

Network Technician, Computer Tech Support, Annandale, VA

Responsibilities:

Managed broad range of installation, upgrade, roll-out, and troubleshooting projects for Windows-based networks
Improved stability and performance of system and network by upgrading Windows Vista to Windows 7 Professional
Enhanced remote access through installation and configuration of VPN, Remote desktop, Remotely Anywhere PC Anywhere, VNC, and NetMeeting
Reversed prior history of single-drive data protection by implementing use of Ghost software to replicate image from primary to secondary hard drive.
Implemented disaster recovery procedures using Veritas, Retrospect Pro, and Ghost

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Helpdesk Support Technician Resume

Germantown, MD

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