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Uem Migration Tech \ Helpdesk Support Technician Resume

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Germantown, MD

EMPLOYMENT HISTORY:

Confidential

UEM Migration Tech \ Helpdesk support Technician, Germantown, MD

Responsibilities:

  • Provide technical support to users having software and hardware issues.
  • Performing migration of users from good systems to Blackberry UEM Client.
  • Utilized server 2003/2008 files and email servers
  • Utilized SCCM for remote Computer assistance
  • Supported Windows 7 and Confidential machines
  • Utilized DAYS software for ticket tracking and closure

Confidential, Washington, DC

IT Deployment Specialist

Responsibilities:

  • Project Documentation
  • Hardware Asset Tracking Control
  • Research on M - Files Software
  • IT Knowledge Resource
  • OpenText eDocS DM Support

Confidential, Washington, DC

Desktop Support

Responsibilities:

  • Provide technical support to users having software and hardware issues.
  • Performing migration of user operating systems from Windows 7 to Windows 10.
  • Perform systems upgrades and resolved any technical issues.
  • Responsible for the deployment of hardware devices.

Confidential, Washington, DC

Support Technician

Responsibilities:

  • Image systems with Windows 10.
  • Migrate user’s operating systems from desktop to new laptops.
  • Deploy new hardware and software systems.
  • Set up, install and resolve any technical issues for hardware devices.
  • Provide technical support to users via telephone, remote desktop and remote assistance.
  • Set up workstations and resolved issues and install software.
  • Provide technical support as needed for all Microsoft applications.
  • Utilize Remedy system for assigned tasks and track user issues.
  • Utilize Active Directory to administer user accounts and perform password reset.
  • Provide support for Blackberry, Pointsec, Entrust, CHRIS and other applications as needed.

Confidential, Virginia

Desktop Support

Responsibilities:

  • Responsible for technical support via Bomgar to connect to workstations.
  • Resolved technical issues and installed software.
  • Provided technical support as needed for all Microsoft applications.
  • Provided support to end user within Windows 7 and 8.1 Windows 10 environments.
  • Administered and maintained Active Directory accounts on server 2012 R2.
  • Utilized Microsoft 365 Servers and maintained 365 Accounts.
  • Maintained and repaired Lenovo and Dell Laptops.
  • Maintained Confidential MAC Laptops.

Confidential, Washington, DC

Desktop Support

Responsibilities:

  • Responsible for technical support via VNC, and remote desktop.
  • Maintained and repaired Lenovo Laptop and HP Desktop systems.
  • Utilized Active Directory to administer user accounts.
  • Set up, installed and maintained Polycom video conference equipment.

Confidential, Washington, DC

Help Desk

Responsibilities:

  • Maintained and repaired Laptop and Desktop systems.
  • Provided technical support for users experiencing hardware and software issues.
  • Responsible for technical support via Logmein123.
  • Provided technical support in a Windows 7 and Windows 8 environments.

Confidential, Washington, DC

Help Desk

Responsibilities:

  • Maintained and repaired Lenovo Laptop and Desktop systems.
  • Imaged machines to customer specifications.
  • Utilized server 2003/2008 files and email servers.
  • Maintained inventory with SCCM.
  • Responsible for technical support via Logmein123, LANDesk and SCCM.
  • Provided support in a Windows 7 and Windows 8 environments.
  • Administrated and troubleshot Active Directory.
  • Provided support for Android and IPhone for email to Carlyle servers.

Confidential

Desktop Support /Server, Washington, DC

Responsibilities:

  • Travelled to different agencies to train internal staff on the use of Remedyforce software.
  • Performed testing of new and current software before deployment and escalated to proper per-sonnel.
  • Performed Batch scripting on servers on existing files and updated them to new servers.
  • Maintained and repaired Dell Desktop and Laptop systems.
  • Provided operating systems support for Confidential MAC’s 10.5.X / 10.X / 10.8.X / 10.9.X for DCPS Schools.
  • Experience testing COTS software on VM machines to ensure that it worked with the enterprise image, tested software in a physical environment, rolled out to a pilot group of users, monitored these groups and then supported a phased roll out approach.
  • Documented issues found when testing and shared this information the COTS vendor.
  • Troubleshot and maintained server 2003, 2008 file and email servers.
  • Designed, implemented and maintained Media Wiki Server and documentation.
  • Responsible for technical support via telephone, remote desktop and LANDesk.
  • Set up workstations and resolved issues and install software.
  • Provided technical support as needed for all Microsoft applications.
  • Provided support in a Windows XP, Windows 7 and Windows 8 environments.
  • Provided support for PeopleSoft account maintained.
  • Provided support for P.A.S.S. (Procurement Automated Support System) via Ariba Buyer Soft-ware.
  • Utilized Remedy Ticketing system for assigned tasks.
  • Administered and maintained Active Directory.
  • Provided support for Blackberry, Android and IPhone for email to Government servers.

Confidential

Desktop Support, Tyson Corner, VA

Responsibilities:

  • Maintained and repaired Lenovo and HP Laptop systems.
  • Maintained server 2003 File and email servers.
  • Responsible for technical support via telephone.
  • Responsible for technical support via Remote Desktop and WebEx to connect to workstations and resolve issues and install software.
  • Provided technical support as needed for all Microsoft applications.
  • Provided support in a Windows XP / Win 7 environment.
  • Utilized FogBugz system for assigned tasks.
  • Responsible for Active Directory user support, account creation, and password reset.
  • Provided support for Blackberry, Android and IPhone for email to corporate servers.

Confidential

Support Technician, Washington, DC

Responsibilities:

  • Perform imaging on systems with Windows 10
  • Migrate users operating systems from desktop to new laptops
  • Deploy new hardware and software systems
  • Set up, install and resolve any technical issues for hardware devices
  • Provide technical support to users via telephone, remote desktop and remote assistance
  • Set up workstations and resolve issues and install software.
  • Provide technical support as needed for all Microsoft applications
  • Utilize Remedy system for assigned tasks and track user issues.
  • Utilize Active Directory to administer user accounts and perform password reset.

Confidential

Help Desk Supervisor, Washington, DC

Responsibilities:

  • Responsible for asset management.
  • Responsible for document control.
  • Created policy and procedures for help desk.
  • Created and maintained activity reports and statistical reports.
  • Monitored helpdesk tickets through remedy while maintaining Remedy reports.

Confidential

Desktop Engineer/PC Analyst

Responsibilities:

  • Supported Enterprise Active Directory roll-out, including installation of machines, re-imaging of systems, and troubleshooting of network connectivity issues.
  • Analyzed and repaired hardware and software for clients.
  • Utilized Remedy system for assigned tasks.
  • Installed, imaged, assembled, and repaired corporate PC workstations.
  • Performed installations on LAN / VPN PC workstations and laptops.
  • Managed User Administration in Active Directory environment.
  • Provided support to remote sites as needed.

Confidential

DSL Level 1 and 2 Support Technician

Responsibilities:

  • Responsible for technical support via telephone to connect Multi-Platform workstations, including LINUX, MAC OSX, at the PC to DSL backbone level.
  • Configured DSL routers and bridges, verifying and correcting circuit provisioning.
  • Provided support for primary Linksys-based routers and Zyxel modems in Windows XP / 2000 / 98, MAC, and LINUX.

Confidential

Desktop Engineer

Responsibilities:

  • Supported Active Directory rollout into secure environment by building, rebuilding, and imaging operating systems with PQDI.
  • Repaired hardware issues on IBM platforms, including laptops.
  • Provided technical support as needed for all Microsoft applications.
  • Assisted with central and remote desktop administration with corporate application.

Confidential

Senior Desktop Analyst

Responsibilities:

  • Responsible for Active Directory user support and Active Directory rollout.
  • Oversaw central and remote desktop administration with multiple interfaces.
  • Assisted with various Microsoft applications and corporate-specific software.
  • Assembled and upgraded PCs; repaired computer hardware.
  • Designed PC hardware and software specifications for rollout.
  • Actively participated in purchase and implementation of video teleconferencing equipment by writing specifications.
  • Maintained TCP/IP and Windows network interface and NT User Administration.

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