Uem Migration Tech \ Helpdesk Support Technician Resume
Germantown, MD
EMPLOYMENT HISTORY:
Confidential
UEM Migration Tech \ Helpdesk support Technician, Germantown, MD
Responsibilities:
- Provide technical support to users having software and hardware issues.
- Performing migration of users from good systems to Blackberry UEM Client.
- Utilized server 2003/2008 files and email servers
- Utilized SCCM for remote Computer assistance
- Supported Windows 7 and Confidential machines
- Utilized DAYS software for ticket tracking and closure
Confidential, Washington, DC
IT Deployment Specialist
Responsibilities:
- Project Documentation
- Hardware Asset Tracking Control
- Research on M - Files Software
- IT Knowledge Resource
- OpenText eDocS DM Support
Confidential, Washington, DC
Desktop Support
Responsibilities:
- Provide technical support to users having software and hardware issues.
- Performing migration of user operating systems from Windows 7 to Windows 10.
- Perform systems upgrades and resolved any technical issues.
- Responsible for the deployment of hardware devices.
Confidential, Washington, DC
Support Technician
Responsibilities:
- Image systems with Windows 10.
- Migrate user’s operating systems from desktop to new laptops.
- Deploy new hardware and software systems.
- Set up, install and resolve any technical issues for hardware devices.
- Provide technical support to users via telephone, remote desktop and remote assistance.
- Set up workstations and resolved issues and install software.
- Provide technical support as needed for all Microsoft applications.
- Utilize Remedy system for assigned tasks and track user issues.
- Utilize Active Directory to administer user accounts and perform password reset.
- Provide support for Blackberry, Pointsec, Entrust, CHRIS and other applications as needed.
Confidential, Virginia
Desktop Support
Responsibilities:
- Responsible for technical support via Bomgar to connect to workstations.
- Resolved technical issues and installed software.
- Provided technical support as needed for all Microsoft applications.
- Provided support to end user within Windows 7 and 8.1 Windows 10 environments.
- Administered and maintained Active Directory accounts on server 2012 R2.
- Utilized Microsoft 365 Servers and maintained 365 Accounts.
- Maintained and repaired Lenovo and Dell Laptops.
- Maintained Confidential MAC Laptops.
Confidential, Washington, DC
Desktop Support
Responsibilities:
- Responsible for technical support via VNC, and remote desktop.
- Maintained and repaired Lenovo Laptop and HP Desktop systems.
- Utilized Active Directory to administer user accounts.
- Set up, installed and maintained Polycom video conference equipment.
Confidential, Washington, DC
Help Desk
Responsibilities:
- Maintained and repaired Laptop and Desktop systems.
- Provided technical support for users experiencing hardware and software issues.
- Responsible for technical support via Logmein123.
- Provided technical support in a Windows 7 and Windows 8 environments.
Confidential, Washington, DC
Help Desk
Responsibilities:
- Maintained and repaired Lenovo Laptop and Desktop systems.
- Imaged machines to customer specifications.
- Utilized server 2003/2008 files and email servers.
- Maintained inventory with SCCM.
- Responsible for technical support via Logmein123, LANDesk and SCCM.
- Provided support in a Windows 7 and Windows 8 environments.
- Administrated and troubleshot Active Directory.
- Provided support for Android and IPhone for email to Carlyle servers.
Confidential
Desktop Support /Server, Washington, DC
Responsibilities:
- Travelled to different agencies to train internal staff on the use of Remedyforce software.
- Performed testing of new and current software before deployment and escalated to proper per-sonnel.
- Performed Batch scripting on servers on existing files and updated them to new servers.
- Maintained and repaired Dell Desktop and Laptop systems.
- Provided operating systems support for Confidential MAC’s 10.5.X / 10.X / 10.8.X / 10.9.X for DCPS Schools.
- Experience testing COTS software on VM machines to ensure that it worked with the enterprise image, tested software in a physical environment, rolled out to a pilot group of users, monitored these groups and then supported a phased roll out approach.
- Documented issues found when testing and shared this information the COTS vendor.
- Troubleshot and maintained server 2003, 2008 file and email servers.
- Designed, implemented and maintained Media Wiki Server and documentation.
- Responsible for technical support via telephone, remote desktop and LANDesk.
- Set up workstations and resolved issues and install software.
- Provided technical support as needed for all Microsoft applications.
- Provided support in a Windows XP, Windows 7 and Windows 8 environments.
- Provided support for PeopleSoft account maintained.
- Provided support for P.A.S.S. (Procurement Automated Support System) via Ariba Buyer Soft-ware.
- Utilized Remedy Ticketing system for assigned tasks.
- Administered and maintained Active Directory.
- Provided support for Blackberry, Android and IPhone for email to Government servers.
Confidential
Desktop Support, Tyson Corner, VA
Responsibilities:
- Maintained and repaired Lenovo and HP Laptop systems.
- Maintained server 2003 File and email servers.
- Responsible for technical support via telephone.
- Responsible for technical support via Remote Desktop and WebEx to connect to workstations and resolve issues and install software.
- Provided technical support as needed for all Microsoft applications.
- Provided support in a Windows XP / Win 7 environment.
- Utilized FogBugz system for assigned tasks.
- Responsible for Active Directory user support, account creation, and password reset.
- Provided support for Blackberry, Android and IPhone for email to corporate servers.
Confidential
Support Technician, Washington, DC
Responsibilities:
- Perform imaging on systems with Windows 10
- Migrate users operating systems from desktop to new laptops
- Deploy new hardware and software systems
- Set up, install and resolve any technical issues for hardware devices
- Provide technical support to users via telephone, remote desktop and remote assistance
- Set up workstations and resolve issues and install software.
- Provide technical support as needed for all Microsoft applications
- Utilize Remedy system for assigned tasks and track user issues.
- Utilize Active Directory to administer user accounts and perform password reset.
Confidential
Help Desk Supervisor, Washington, DC
Responsibilities:
- Responsible for asset management.
- Responsible for document control.
- Created policy and procedures for help desk.
- Created and maintained activity reports and statistical reports.
- Monitored helpdesk tickets through remedy while maintaining Remedy reports.
Confidential
Desktop Engineer/PC Analyst
Responsibilities:
- Supported Enterprise Active Directory roll-out, including installation of machines, re-imaging of systems, and troubleshooting of network connectivity issues.
- Analyzed and repaired hardware and software for clients.
- Utilized Remedy system for assigned tasks.
- Installed, imaged, assembled, and repaired corporate PC workstations.
- Performed installations on LAN / VPN PC workstations and laptops.
- Managed User Administration in Active Directory environment.
- Provided support to remote sites as needed.
Confidential
DSL Level 1 and 2 Support Technician
Responsibilities:
- Responsible for technical support via telephone to connect Multi-Platform workstations, including LINUX, MAC OSX, at the PC to DSL backbone level.
- Configured DSL routers and bridges, verifying and correcting circuit provisioning.
- Provided support for primary Linksys-based routers and Zyxel modems in Windows XP / 2000 / 98, MAC, and LINUX.
Confidential
Desktop Engineer
Responsibilities:
- Supported Active Directory rollout into secure environment by building, rebuilding, and imaging operating systems with PQDI.
- Repaired hardware issues on IBM platforms, including laptops.
- Provided technical support as needed for all Microsoft applications.
- Assisted with central and remote desktop administration with corporate application.
Confidential
Senior Desktop Analyst
Responsibilities:
- Responsible for Active Directory user support and Active Directory rollout.
- Oversaw central and remote desktop administration with multiple interfaces.
- Assisted with various Microsoft applications and corporate-specific software.
- Assembled and upgraded PCs; repaired computer hardware.
- Designed PC hardware and software specifications for rollout.
- Actively participated in purchase and implementation of video teleconferencing equipment by writing specifications.
- Maintained TCP/IP and Windows network interface and NT User Administration.