SUMMARY:

Highly accomplished IT Professional with over 20 years of experience in Confidential,Network and Data Center Operations, Technical Support and Customer Service.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Coordinated all operational requests, maintenance and network upgrades for Confidential international network and datacenter applications.
• Responsibilities included management of multiple vendor hardware, software and security upgrades, Engineering Change Notice ( Confidential ) reviews and network testing and verification.
• Served as Technical liaison to the International Confidential Authorities for all network change orders, maintenance requests and regulatory issues.
• Managed and coordinated international teams to work as a cohesive unit in order to achieve corporate objectives and ensure exceptional 24x7 customer service and support for existing and new customer networks and applications.
• Successfully designed, integrated and tested multiple optical, wireless and satellite networks throughout North America, Europe and the Middle East. Primary point of contact for all capital budget requirements, logistic management as well as all international legal and customs regulations.
• Successfully created and implemented Confidential - 2544 testing procedures for the integration of Nortel's 40G optical platform into the US Sprint network.

Confidential

Responsibilities:

• Excellent oral and written communications skills. Effectively created and presented technical sales presentations to client executives and their respective teams.
• Successfully managed and tracked all Request For Proposal (RFP) and Request For Quote (RFQ) for the development of new business opportunities. Cultivated relationships throughout the Middle East and Europe resulting in multiple contracts throughout these regions.
• Principle Sales Engineer for the integration of Confidential ’s DWDM equipment into Verizon’s core backbone network. Those efforts resulted in the 2000 Account Resurrection and 2000 Presidents Club Awards.
• Technical point of contact for domestic and international customers.
• Provided pre and post-sales support throughout North America, Europe, the Middle East.

Confidential

Responsibilities:

• Extensive experience in all phases of network design, systems integration, testing and commissioning of Optical, Satellite, Wireless and Hybrid Fiber Coaxial ( Confidential ) Networks.
• Lead Engineer for architectural design, integration and testing of vendor Network Management System wireless network platforms.
• Lead architect for the successful design and integration of George Washington University IT Support Center ( Confidential ) Knowledge Base problem resolution system. Primary engineer for the vendor selection process and system testing and integration.
• Principle engineer for the integration of Bookham Technology’s Variable Optical Attenuator (VOA) into the Confidential /Bell Labs DDM-2000 equipment series. Primary point of contact for vendor interoperability testing, Confidential compliancy testing and systems integration.
• Principle Engineer for the Confidential secondary network upgrade project. Coordinated multiple international operations centers to successfully upgrade and test all sites in Mexico and South America. Served as SharePoint System Administrator for all network infrastructure documentation and software repository.

Confidential

Responsibilities:

• Successfully managed 16 support center analysts providing 24x7 IT and Data Center operational support for GW faculty, staff and students and alumni.
• Extensive experience with Network Operations Center (NOC) and Data Center (DC) daily procedures and protocols. Successfully created, tested and implemented Emergency Management Disaster Recovery plans for primary and secondary NOC and DC physical locations.
• Successfully managed and implemented network systems hardware, software and security upgrades for client and internal corporate applications.
• Provided Tier I & II level technical support for Confidential, Juniper, Nortel products as well as various ancillary customer premise devices and software applications.
• System administrator for network monitoring and tracking applications such as NAGIOS, NETCOOL, HP OPENVIEW.

Technical Support/Customer Service

Confidential

Responsibilities:

• Provided Tier II & III telephone and on-site technical support for various vendors and end users throughout North America, Europe and the Middle East. Senior engineer for Emergency Response Team ( Confidential ) technical support to ensure customer Service Level Agreement (SLA) parameters were maintained.
• Lead Engineer for Confidential 's CASTLE Lab. Responsible for recreating and solving complex customer network problems. Created and published Engineering Change Notices ( Confidential 's) based on the evaluation of customer problem reports and lab analysis.
• Proficient with incident management protocols and procedures. Well versed in the use of Remedy, SharePoint, JIRA and Crystal reporting systems.
• Extensive Field Engineering and Outside Plant (OSP) experience. Successfully completed multiple hardware and software upgrade projects for Bell Operating companies and commercial customers throughout North America.
• Familiar with operating hardware and software test equipment to include a variety of Asynchronous, SONET/SDH, RF and Video test equipment platforms, OTDR’s, CWDM/DWDM Spectrum Analyzers, Network Sniffers and Protocol Analyzers.
• Successfully maintained, tested and commissioned satellite earth stations. Familiar with VSAT Terminals, SATCOM uplink/downlink, C and Ku frequency bands.