IT Help Desk Support Specialist Resume Brooklyn, NY - Hire IT People

PROFESSIONAL SUMMARY:

High impact IT support professional with a record of heightening service delivery and technical performance.
Strength implementing and upgrading a variety of hardware and software.
Diagnostic skills with a background in the urgent resolution of software and network performance issues, troubleshooting desktops, and laptops in Windows and Macintosh operating systems.
Bring innovative solutions to ensure service sustainability and business continuity.
Hard Drives & USB Flash Drives | Central Processing Units (CPUs) | Desktop Graphic Cards & Video Cards | PC Repairs & Fast Turnaround | Email Framework | POP, IMAP & Outlook | VoIP Phone & IP Phones | Wire & Wireless Networking

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

IT Help Desk Support Specialist

Confidential, Brooklyn, NY

Responsibilities:

Function as the first point of contact and deliver technical assistance by phone, email or deskside.
Perform remote troubleshooting through diagnostic techniques; support 100+ end - users.
Create user accounts, provide accurate information on technology and software apps.
Manage groups in Active Directory; apply Active Directory security group permissions for the domain.
Implement hardware and software computer upgrades; maintain printers and copiers.
Undertake to troubleshoot and to repair technical issues; establish the best solution to apply, based on details provided.
Record events, problems, and resolutions in logs; follow-up and update end-user on status.
Provided superior service migrating windows operating system and the upgrade from XP to Windows 7; ensured proper installation of software applications.
Participated in migrating to virtual environments, which improved functionality through the server consolidations.
Enabled remote users’ fast login connectivity without loss of printer privileges through upgrading Citrix Netscaler.
Partnered alongside IT team and developed the corrective action to address remote slow logins and printer losses.
Contributed significantly to the server room transformation from 16 server boxes to three boxes hosting 20 servers.
Joined the team in identifying the challenge and forming the solution; virtualized servers caused improved functionality, cost savings, and superior workload mobility and performance.