Tier 1 technician/Service Desk Analyst Resume

SKILLS:

EXPERIENCE:

Tier 1 technician/Service Desk Analyst

Confidential

Responsibilities:

Document and maintain user request and incident records in ticketing systems
Perform troubleshooting through diagnostic techniques and pertinent questions
Provision and maintain Microsoft Windows workstations and laptops, including creation and distribution of system images using Sysprep
Provide remote desktop support services
Perform user account creation and activation, password resets, privilege assignment, group membership and distribution list management in Active Directory
Provide technical support for a mid - sized companies' IT infrastructure (3500+ users)
Manage and administer SharePoint sites and permissions

IT technician

Confidential

Responsibilities:

Provided technical support and troubleshooting to network, desktop, and/or systems hardware and software
Installed, configured, and upgraded computer hardware and software
Provided Tier 1 support to field locations