Help Desk Resume Hyattsville, MD - Hire IT People

SUMMARY:

Certified Comptia A+, Network+ and Security+ IT Professional with over three years of help desk experience and over three years of customer service support.

TECHNICAL SKILLS:

Windows OS (7, 8, and 10)
Active Directory
Packet tracer
Hardware Upgrades
Install Virtual Machine
Windows Server 2012
Software Installations
Networking and Routers
Team Viewer
Configuring Routers

PROFESSIONAL EXPERIENCE

Help Desk

Confidential, Hyattsville, MD

Responsibilities:

Hardware and Software Troubleshooting for windows 7, 8 and 10
Installing printers and other peripheral device
Troubleshooting network using command line
Creating Users accounts and assigning password
Using Team viewer for Remote desktop support

Customer Service Support

Confidential

Responsibilities:

Answer Telephonic calls and resolving flight ticket Issues using Amadeus software
Scheduling Interviews and booking hotel reservation
Using office 365 for daily data input
Video conferencing online and researching on flight updates

Help Desk Technician

Confidential

Responsibilities:

Provide technical assistance and resolution for Hardware
Set up new computer systems and perform routine maintenance
Ensure that Internet security software is updated and running properly
Maintain computer equipment and software to ensure secure and efficient operations
Repair computer hardware and servers as required

We provide IT Staff Augmentation Services!

Help Desk Resume

Hyattsville, MD

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