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Pc Technician & Owner Resume

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Washington, DC

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SUMMARY:

  • Solution - oriented, highly analytical, and resourceful candidate with over 6 years of technical troubleshooting, end-user service, and network development experience.
  • Demonstrated skills in developing and implementing technological solutions with emphasis on delivering cost-cutting and productivity improvements.
  • Expertise in software configuration, network administration, and the testing/repair of various hardware applications.
  • Proven ability to provide creative and effective issue resolution through the application of highly developed problem-solving skills.
  • Team player with a reputation for providing excellent user service and the tenacity to work with demanding clientele.

SKILLS:

  • TCP/IP, DNS, DHCP, SMTP, FTP, HTTP
  • Migrations/ Upgrades
  • Home & SOHO Networking
  • Hardware & Software Solutions

TECHNICAL EXPERTISE:

Operating Systems: Windows XP//Vista/7/8, Ubuntu 12.xx, Mac OSX 10.4-6, UNIX

Hardware: Hubs, Laptops and Desktops, Smart Phones, Tablets, Modems, Printers and Scanners

Software: Cisco IOS, VPN, Pervasive SQL 2000i (SP3), 3M Softmed, MS Office Suite (2003, 2007 & 2010), EViews, SPSS

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

PC Technician & Owner

Responsibilities:

  • Provides after-hours technical support as needed.
  • Performs computer hardware and software installations.
  • Repair smart phones and tablet hardwires and software
  • Remove viruses, malware, and spywares
  • Upgrade and replace PC and laptop hardwares

Confidential, Maryland

Image Technician, Supervisor, Records Facilitator

Responsibilities:

  • Increased imaging production by 10% for one year
  • Contribute towards the overall performance of the medical imaging department
  • Troubleshoot network PCs and software applications.
  • Troubleshoot & maintain network printers

Confidential

IT Help Desk

Responsibilities:

  • Contributed to the proper installation, maintenance and disposal of desktop computers and printers.
  • Documented solutions to problems regarding standard IT applications and record them in the IT knowledge base.
  • Provided user support to ensure the effective and timely resolution of technical problems, keeping staff informed of the status.
  • Supported the culture of cross team working

Confidential

IT Help Desk

Responsibilities:

  • Participated in the design, implementation & post-sales support of infrastructure solution for clients.
  • Built proof-of-concept solutions with server system technology and architecting server solutions to address client requirements.
  • Responsible for assessing the technical feasibility of proposals & offerings that are targeted for Wintel platforms

Confidential

Chief Examiner

Responsibilities:

  • Led a team of 8 examiners
  • Was responsible for smooth operations of custom regulations
  • Part of the team who gave training on custom’s software application (Value)

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