Desktop Support Analyst Resume Wheaton, MD - Hire IT People

PROFESSIONAL SUMMARY:

Experienced and knowledgeable Information Technology Professional seeking to contribute and acquire skills within an Information Technology role. Work well independently, or in a group setting providing all facets of computer desktop support such as Installing, Configuring, troubleshooting, and maintaining. Great knowledge and understanding of numerous software packages and operating systems. An Individual who is always Punctual, Reliable, and Skilled in providing extraordinary Customer and End - User Support.

TECHNICAL SKILLS:

Microsoft Office (2010,2011,2013), Microsoft Lync (2011,2013), Java 7/8, Citrix, VPN, Windows 7, Windows XP, Windows 8, Mac OS, minor Linux & Unix, Active Directory, Casper, Ghost, Mac Remote Access Tool, Bomgar, Remedy, Heat, SCCM.
Confidential compatible PCs, Monitors, Graphic Cards, Hard Drives, CPU, Docking stations, Ethernet, Mac dongle adapters/Splitters, Windows Adapters/Splitters, Video & Sound Cards, CD-ROM Drives, Printers, Mouse, Keyboards.

PROFESSIONAL EXPERIENCE:

Confidential, Wheaton, MD

Desktop Support Analyst

Responsibilities:

Install, maintain and troubleshoot Microsoft Windows and Apple Mac OS desktop, Laptops, and Tablets.
Support, troubleshoot, and maintain users Mobile Devices (Blackberry and IPhone).
Reimaging, Ghosting, and Backup systems then adding them back to the domain.
Set up, Maintain and Troubleshoot printers, scanners, and fax Machines.
Activate and Configure Switches, Ports, and Routers in the LAN closet.
Perform troubleshooting to isolate and diagnose common system problems with users PC.
Setup and Support Video Teleconferences, Gotomeetings, and Lync Meetings in Conference rooms using monitors, Projectors, Podiums, and room configured Tablets.
Create and descriptively Document issue resolution using the Remedy ticketing system.
Utilize Active Directory to Manage User, Network, and Administrative accounts and groups.
Clearly communicated technical concepts to non-technical end users, and also maintain excellent communication with other members of the technology department.
Install and configure Numerous Software’s.
Executed assigned tasks and Projects as assigned by the Technology Director

Confidential, Hyattsville, MD

Help Desk Specialist Intern

Responsibilities:

Provided computer help desk support via telephone communications with end-users.
Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions using Remedy Ticketing System, and maintain equipment inventory lists.
Provided computer help desk support and technical on hardware/software to end-users.
Documented help tickets/resolutions, and provided overall assistance in daily administration of a Novell Netware 4. 11 Network.
Reset User Passwords, as well as Add/Remove Users from the System using Active Directory.
Performed set-up, breakdown, and transport of agency equipment on an as needed basis.
Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines.
Norton Antivirus, network connectivity (Local and Wide Area Network). Internet connectivity and application support. Initiate, escalate and resolve problem tickets/requests.

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Desktop Support Analyst Resume

Wheaton, MD

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