SUMMARY:

• Over 24 years of work experience of which 13 years are in the computer industry. During this tenure, I had the privilege to work in different industries such as Medical Billing company, telecommunications, leading developer of relational database software, software development and hardware distributor, Computers manufacturer.
• During my working years, my roles involved that of a Team Lead, Technical support, Database Analyst, Database Administrator, Customer Support and Application Software Tester.
• I have been working in the field of medical billing for the past 12 years, the role I have played in this field are that of supporting Medical Billing software, talking to clients for technical problems for Billing software, resolving internet and computer - printer issues, coordinate with clearing house or Insurance companies including Medicare, Medicaid for Enrollment, claims transmission-rejections and denials.
• As a lead Database Administrator, Confidential being the primary database., Data Modeling, Customer Support and Front-end Application support, Development using Confidential tools such as 4GL, ESQL/C and ISQL.

TECHNICAL SKILLS:

Hardware: PC Range, Dell-Poweredge -Windows Server, NCR, DELL Unix Server, Novell

Operating Systems: Unix, Ultrix, Windows 98/2000/XP/7, MS-DOS

Relational Databases: Confidential On-Line ver 5.xx INFORMIIX Dynamic Server ver. 7.xx Oracle 8i

Databases: DBASE

PROFESSIONAL EXPERIENCE:

Confidential

Medical Billing Software and Hardware Support Specialist

Hardware: PCs and Windows Server

Software: Windows Server, Windows-7/XP/2000

Responsibilities:

• We also try to recover data and rebuild the system if possible. We use LogMeIn, Team Viewer and NetOp Remote Control Software for support calls.
• I was responsible for setting up and configuring about 80 clients to 4010 and 5010 format changes and recently ICD10 changes were implemented.
• I am responsible for the clients’(doctor’s) enrollment process to transmit claims and receive reports from Clearing House like, Direct Medicare and Medicaid and Confidential .
• Recently helped all the clients to move on to Novitasphere System. I have acquired extensive knowledge about the claims file Loop-Segment format. Using this expertise, I help clients for the transmission problems
• Explain reason for rejections to the clients and help them to transmit corrected claims, secondary claims. I also coordinate with Insurance companies and clients for any specific rejections/EOB denials, like enrollment issues or payer specific changes and Paper claims rejections.
• Coordinated for creating providers accounts for transmission, setup and configured Medical claims transmission process for providers. Fill out required enrollment forms and explain Transmission and receiving reports process, analyze claims rejections and explain the reason for rejections to the providers-doctors’ offices.
• I was also involved in the testing of different Medical Billing Software. Check all aspects from users’ side. Create Practice, Enter Providers data, check Group and Individual Practice configurations. Enter valid data and check transmission for Commercial and Government Insurances.
• Setup and check Remote Desktop Connection for clients to connect from their home or other office locations. Setup iDrive backup for office machines. I am also familiar with ROBOFORM and QuickBooks.
• I am also responsible for preparing aging reports for unpaid claims and distribute to the team of 10 for different providers. Work on secondary Insurance claims and transmit those claims with correct line posting and reason codes.

Confidential

Database Administrator and Client Support

Hardware: NCR Systems

Software: Unix, Confidential Dynamic Server, 4GL, ESQL/C, I-SQL, PL/SQL

Responsibilities:

• Analyzing the requirements and working on the logical design and implementing the physical design.
• Designing, documenting, implementing and training the users for Disaster Recovery Procedures for client and Server Systems.
• Coordinating with the System Administrators for installing Confidential Products. The Confidential products included Dynamic Server 7.2, ESQL/C, Confidential -4GL. I was responsible for designing of the setup procedures for installation and fine tuning of the Confidential software on development, test and production machines during Y2K period.
• Tuning the kernel parameters, file system layout and database disk layouts.
• Creating the database schemas, extent sizing, archiving and logging strategies.
• Designing and writing shell scripts for
• Reorganization of database tables for better performance.
• Paging and Alerting the support personnel for database problems.
• Maintenance of users and their access to the database.
• Maintaining the security and access control to the database by the users.
• Installing and troubleshooting client side TCMS and I-Net software in a client-server environment. It also included preparing and providing the documentation and support to more than 65 users.
• Maintenance of multiple instances on the same system for developer’s testing and users testing during cloning period. Cloning was performed during the separation of Confidential Technologies from Confidential & Confidential .
• Interacting and coordinating with the users and developers for any application changes and new requirements.
• Performing any database related changes for triggers and stored procedures.
• Providing maintenance and support for Wire Input Polling System(WIPS). This system included polling bank data and checking feeder file processing.

Confidential

Technical Support Engineer

Hardware: DEC 5100, HP-9000, PC-486

Software: HP-UX, DEC, SCO, Confidential Products

Responsibilities:

• Provided both Pre-Sales and Post-Sales technical support for a broad range of Confidential customers.
• Responsibilities included Installation, Configuration, Benchmarking and Parameter Tuning. Also prepared setups for Training courses.
• Setting up and performing Confidential product demonstrations to prospective clients.
• Extensive troubleshooting and problem-solving relating to installation and performance issues as well as application problems. Answering Technical Queries.
• Benchmarking (based on a complex set of requirements simulating the customers environment on the customers platform)
• Answering technical queries about Confidential products from various Confidential customers (Siemens, Reliance, Larsen & Toubro, Asian Paints)
• Setting up and participating in Confidential road shows and exhibitions
• Confidential Product Installation (including Confidential On-Line, 4GL, I-SQL, I-NET, I-STAR etc.)
• Conduct training on all Confidential Products
• Fine tuning Confidential and UNIX, based on the knowledge of Confidential and UNIX internals
• Client application review and recommendations for performance and tuning. The review involved understanding customer’s database design and client applications. The recommendations were based on the specific technical knowledge of Confidential and that of the application.

Confidential

Sr. Software Engineer

Hardware: DEC 5100, HP-9000, PC-486

Software: HP-UX, DELL Ultrix, SCO, Confidential Products, Windows 3.3

Responsibilities:

• Responsible for Confidential Installation, Configuration, Benchmarking, Parameter Tuning.
• Solved installation, performance related and other application problems.
• Performed product Demonstrations and Training.
• Responsible for UNIX and PATHWORKS support.
• Create Users, assign permissions, help for password resets.
• New software installation, setup work station with network connectivity for development team.
• Configured modem, printer, terminal server and email services.
• Performed maintenance and training for Confidential -07 graphics emulator and HT340 emulator.