AV Conferencing/ServiceDesk Support Technician Resume Washington, DC - Hire IT People

SUMMARY:

Dedicated in learning and providing solutions to problems facing today’s cyber world. I am passionated about cyber security. With my 4 plus experiences in information technology and security risk, knowing your people and where your asset reside in your organization is the first step toward the implementation of a plan to secure and protect your business and infrastructure.

SKILL:

Excellent time management and organization skills
Good oral and written communication skills
Intelligence Risk Analysis research and report
Proactive trouble - shoot and problem solving
Critical thinker, Risk Management
MS office Suite (Word,Excel,PowerPoint,Outlook,Project, Access), MSSQL Server,T-SQL Visio, HTML, CSS, TCP/IP, DNS, HTTP, SPSS, GNS3, WireShark, RedLine, Caine, Oracle VM VirtualBox, Packet Tracer, Nessus
IPS/IDS, Firewall, Digital forensics, Malware Prevention, Network Security
Ubuntu, Microsoft Windows O.S, Windows Server 2016, Android OS, macOS, IOS
Java, C++, PHP, Python

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

AV Conferencing/ServiceDesk Support Technician

Responsibilities:

Tests and maintains functionality of video audio/visual hardware and software daily
Configures and installs audio/ video equipment, perform network devices provisioning and deprovisioning
Laptop and desktop Setup for Windows 10
Repairs, trouble - shoot, and configures laptop/desktop/phones
Creates and provides support to users’ Audio and Video conference meetings
Resolves software application / trouble-shoot issues and tracks and monitors conference rooms
Works with Outlook, WebEx, Polycom, Crestron, Avaya, Skype, EMS, Etc.

Confidential, Middletown

Help Desk Operator

Responsibilities:

Provided network/desktop/printer support, troubleshoot and repaired network and printer errors
Built, set up, configured and imaged PCs & MAC OS, Android, IOS; Trained new employees
Created documentations on Sharepoint, ticketing system, ServiceNow/Heat;
Desk/Phone support

We provide IT Staff Augmentation Services!

Av Conferencing/servicedesk Support Technician Resume

Washington, DC

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