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It/intern Resume

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Virginia Beach, VA

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SUMMARY:

  • Strong background in computer networking, hardware, software and troubleshooting
  • PC Building/Repair, Customization, Cooling Solutions, PC Components
  • Accurate keyboarding skill of 60+wpm; fax; multi - line phones
  • Superior customer service, organizational and communication skills; multitasking capabilities; self-motivated; excellent team participation

TECHNICAL SKILLS:

Computer Proficient: Microsoft Office up to Office 2016/Office365, All Versions of Windows up to Windows 10, VMware and Mac OSX

PROFESSIONAL EXPERIENCE:

IT/Intern

Confidential, Virginia Beach, VA

Responsibilities:

  • Assisted in IT areas with testing and development of new Hardware and Software
  • Performed installation and maintenance of hardware and software
  • Acted as a source of information, helped train staff throughout the organization regarding computer applications and operating systems
  • Escalated problems as necessary to department heads and provided resolution follow up
  • Administered Accounts using Active Directory as well as setting up group policies.

Service Desk Analyst

Confidential, Chesapeake, VA

Responsibilities:

  • Provide Technical Support for Multiple Companies/Contracts
  • Provide Software Support in various Windows Environments (Windows XP - Windows 10+)
  • Escalate Cases as required and discuss cases with Tier 2 and Team Leads, as well as, On-Site Personnel

Help Desk Analyst

Confidential, Chesapeake, VA

Responsibilities:

  • Provided Technical Support for the Pharmaceutical Industry ( All Specialties )
  • Provided Hardware Support including Broadband, including Mobile Devices
  • Provided Software Support in a Windows Environment and Proprietary Applications
  • Escalated Cases as required and discuss cases with Level 2 and Level 3 Support

Service Desk Analyst

Confidential, Norfolk, VA

Responsibilities:

  • Administered and Updated Contact Information for individual users via Active Directory.
  • Troubleshooting Software Applications including Government Legacy Applications
  • Troubleshooting Hardware Issues, Computer, Printers, VOIP and Fax

Customer Sales Specialist

Confidential, Chesapeake, VA

Responsibilities:

  • Performed Weekly Inventory
  • Made sure all displays were in working order
  • Assisted customers with their product selection
  • Showed customers how to use their selected product
  • Helped other employees and management with technology related situations

Assistant Warehouse Manager

Confidential, Chesapeake, VA

Responsibilities:

  • Assisted Manager with daily tasks
  • Managed a team of 5 and a contracted group of 4 Employees
  • Daily count of the companies’ vast inventory
  • Scheduling of employees and deliveries and ensured customer satisfaction

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