ISD Service Desk Coordinator Resume Vienna, VA - Hire IT People

SUMMARY:

Enthusiastic customer service representative with a proven record of helping and assisting employees with moderate - to-challenging technical computer issues.
Personable and reliable team player with ability to gain trust and confidence.
Enhanced team morale by having a positive and solution-oriented attitude to get the job done.
Knowledgeable with the ability to communicate technical things in an easy-to-understand way.
Reliable and dependable with desire to transition into a more hands on role in technical or desktop support. Willing to relocate.

TECHNICAL SKILLS:

Software: Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows 7 and 8; installing drivers; basic HTML, basic Active Directory user role, BlueZone Mainframe

Hardware: HP desktops & laptops; Dell desktops & laptops; HP printers;

Support: Helpdesk escalation and documentation on HP ITSM ticketing system, customer service support (email, phone, and in person), troubleshooting of wide range of issues focusing on first call resolution

PROFESSIONAL EXPERIENCE:

Confidential, Vienna, VA

ISD Service Desk Coordinator

Demonstrate technical knowledge of various systems and applications with over 75 percent of tickets resulting in first call resolution while assisting 30 - 40 customers daily
Actively support Software Deployment and Computer Security teams with implementation of Windows 10 software and account domain migration happening enterprise wide daily.
Coordinate with Service Desk team at two separate locations to investigate customer reported issues resulting in detection and resolution of major incidents and outages efficiently, within multiple systems daily, supporting over 10,000 end-users overall.
Assist with hands-on training for new team members on SOP, technical troubleshooting and customer service for production level call center operations resulting in a direct increase of 8 new team members within a 3 month time period.

Confidential, Field Landover, MD

Cash Room Associate

Effectively communicates with cashiers and vendors, verifying the correct procedures were followed for picking up banks and making bank drops for the duration of events
Collect money and sales receipts at the end of events to verify totals and compare documentation, taking note of discrepancies or questionable transactions
Accurately prepare money for bank deposits paying attention to detail to avoid error in counts and balancing totals

Confidential, Falls Church, VA

Concierge

Managed the packages and deliveries for the day through a package logging system and proper package storage to keep track of residents’ deliveries
Prepared the coffee station and lobby area throughout the day to maintain company visual standards and improve quality of tours when potential residents are present
Monitored the security of the building via camera and walks of the property to record visitors and suspicious activity on the property

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Isd Service Desk Coordinator Resume

Vienna, VA

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