Tier II Technician Resume Washington, DC - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Tier II Technician

Provide Tier II technical support and troubleshooting via email, phone, remotely, and in - person for Dell desktops, laptops, hardware and software in a Windows 7/10 environment.
Primary Support for Executives, VIPs, Escalations, and Work Stoppages.
Create, manage and maintain user accounts, objects, attributes, rights and privileges in Active Directory.
Plan and coordinate large-scale application and hardware deployments.

Confidential, Washington, DC

Desktop Support Technician

Provided IT support for the Windows 10 PC Refresh project.
Provided support for the deployment and installation of workstations.
Provided Tier II technical support via email, phone, remotely, and in - person for Lenovo desktops, laptops, hardware and software in a Windows 7/10 environment.

Confidential, Washington, DC

Migration Technician

Confidential, Silver Spring, MD

Desktop Support Technician

Imaged, deployed, and installed new HP laptops and equipment.
Provided IT support via email, phone, remotely, and in - person for HP desktops, laptops, hardware and software in a Windows 7 environment.

Confidential, Washington, DC

Server Administrator

Provided Windows server 2008/2012 administration and support in a Hyper - V.
Provided IT support in a Windows XP/7 and Mac environment via email, phone, remotely, and in-person.
Created and managed user profiles and permissions in Active Directory, Exchange, BES and network shared folders.

Confidential, Washington, DC

PC Move Technician

Provided IT support for the PC/Office move project.
Disassembled, reassembled, reconfigured, and tested all technical Dell equipment for an office move project.

Confidential, Washington, DC

Migration Technician

Provided IT support for the PC Migration project.
Provided IT support for the migration of PC equipment from Windows XP to Windows 7.
Imaged and deployed Dell Windows 7 machines.

Confidential, Washington, DC

Service Desk Analyst

Provided IT support in a Windows 7 environment via email, phone, remotely, and in - person.
Created, modified, and managed user accounts in Active Directory.
Imaged and deployed Dell machines to end users.

Confidential, Washington, DC

Desktop Support Technician

Provided in - person IT support for all staff.
Configured and troubleshot issues related to Windows XP/7, MS Office, Blackberrys, Androids, and iPhones/iPads.
Imaged and deployed Dell Windows XP/7 machines.

Confidential, Washington, DC

Migration Technician

Provided IT support for the PC Migration project.
Deployed, installed and decommissioned old Dell equipment.
Configured and installed Windows updates, patches, service packs, drivers and software.

Confidential, Washington, DC

Deployment Technician