PROFESSIONAL SUMMARY:

Strong interpersonal relations, customer service, and administrative skills with a proven ability to work with people at all business levels, able to perform detailed work for a variety of activities in a fast paced environment and excellent problem solver with advanced troubleshooting skills.

TECHNICAL SKILLS:

Hands on experience in troubleshooting, configuration and providing hardware and software support for Windows 95/98/XP/2000, Novell 4.11/5.0 Network, DOS and Windows NT 3.51/4.0/2000 servers and workstations. I have experienced with NwLink IPX/SPX, WINS, RAS, TCP/IP, DNS, and DHCP configuration with advanced knowledge in Repairs, upgrade and configuration of personal computers, Software Knowledge: Windows 95, Windows 98, Window XP, Office XP 2000, 03, 07 and Windows 2000 Server and 8.1, 2000 Workstations and Exchange5.5, 2000. Open step, web objects, E - Support, WordPerfect 6.0/8.0, and MS Office 97/XP/2000, 2007, 2010,365. E-mail software such, MS Outlook97/00, Netscape Navigator 4.5/4.7/6.0,Groupwise 6.5 Lotus notes R5, 6.5, and IE 5.0/5.5/6.0. Other software includes, PCdoc, Lotus NotesR5/6.5, GHOST6.5,7.0, Adobe Acrobat 4.0/4.5/5.0/6.0 , Pascal programming, PCAnywhere32, Remedy, Heat, MacAfee Dream weaver 3&4, Visio2000, and HP Jet Admin... Net meeting, SMS, Peregrine, VPN, Exchange5.5, 2000,2003,2007,2010 and Blackberry 4.1, Hardware Knowledge: Network Installations, Dell computers, Modems, Hubs, Gateways, and PC’s. Excellent knowledge of SCSI controllers and hard drives, CD-ROM drives, Ethernet hardware (NICs, hubs, UTP cable), (Token Ring Hardware, RJ-45 cabling & converters), Multi-dwelling units (MDU), UPS, Patch Panels, and Hp. printers (LaserJet, dot matrix.)

CAREER HISTORY:

Confidential, Maryland

Desktop/Network Support

Responsibilities:

• Responsibility includes support the entire 30,000 plus county government contractors and employees
• Support range from network support of servers’ updates, install, and backups to desktop install, configuration and software application install
• Worked with Microsoft latest servers from as well as exchange 2007
• Managed projects from 50 plus user setup of mini-network to 200plus
• Supported and troubleshoot Windows 2003, 2007, and Windows 7 & 8.1
• Through Active Directory; build a server to exchange servers, managed a server to migration server.

Confidential

Helpdesk/Desktop Support

Responsibilities:

• Responsibility includes supporting 3000 Confidential Research engineer on all Microsoft products
• Performed Norton Anti-Virus administration and ensure accurate daily d Confidential backups
• Activated jacks, troubleshoot LAN connection, setup networking printers and had them assign a print name
• Memory upgrade, mother board replacement on dell laptops, resolve lotus Notes email issue, hard drive upgrades, and changes of motherboards on desktops as well
• Reset use password, support use with blackberry, resolved issue with VPN, AND IMAGE USER COMPUTER
• Used net meeting to remote into user computer and fix any problem they may have

Confidential

Helpdesk/network support

Responsibilities:

• Responsibilities include support Confidential & Confidential 300 plus employees in a windows XP and windows 2003 server environment
• Created user accounts in Active Directory and blackberry server
• Managed user d Confidential my backing up and restoring user d Confidential
• Pushed out update to user computer thru SMS and installing new software
• Resolved any windows OS or office issue there is
• Also the direct contact for Remote access issue such as VPN, RCN, dial-up and blackberry issue

Confidential

Remote Access/Helpdesk Specialist

Responsibilities:

• Responsibility included supporting Confidential user in a windows XP environment
• Supported users in a windows XP and MS Office2002/03 environment
• Also handled support for networking, hardware and software configuration for Confidential
• Was the point of contact for all remote access issue at Confidential
• Supported user with VPN, RCN and dial-up issue
• Installed new computers and laptops, created new user account in AD and move users from one OU to another
• Also support user with other custom apps such as adobe acrobat, font page, and vision
• Used Remedy as our ticket tracking system
• SME for remote access support

Confidential

Helpdesk Support

Responsibilities:

• Responsibility included supporting the City of Alexandria 1500 plus users in a Windows 98/2000 environment
• Supported users using WordPerfect 9.1 and users using MS Office 2002 as needed
• Handled support for networking, hardware, configuration, and software support for the city
• Supported applications email system such as Lotus Notes R5 & 6.5.
• Installed new computers and laptops, created new user account in AD and move users from one OU to another

Confidential

Exchange/Outlook Migration Specialist

Responsibilities:

• Was responsible for Outlook migration mail and supported users with Outlook problems
• Worked with users to migrate their mail from Netscape to Outlook on the phone and in person
• Troubleshot users problems from home on VPN and field users as well
• During that time, also supported users with any computer problems that could include MS software to all computer hardware

Confidential

Server Migration Specialist

Responsibilities:

• XP Migration Specialist Responsibilities included migration from Windows 2000 to XP and Configure both Dell laptop and desktop
• Helped troubleshoot network connection and MS software problems as well as Imaging Dell PC and Laptop
• Assisted with deploying new computers for users and made sure users could log on
• Used PCAnywhere to connect to user computers and resolved their problem

Confidential

Network Specialist

Responsibilities:

• Responsibilities included building of exchange servers and migrating users from GroupWise outlook
• Created user account in exchange, enable it and migrated end users e-mail from GroupWise to outlook
• Ran Wingra to move over GroupWise archive mails installed Outlook and configured it as well
• Also moved all computers from one domain to the new domain that has the Exchange
• Responsibilities also include building three Windows 2k servers and migrating users from Novell to the W2k domain
• Setup an Exchange server and created users mail boxes for them
• Installed Outlook on all user computers and had them configure
• Also supported users that were still using GroupWise on Novell server

Confidential, Washington, DC

Network/Desktop Support

Responsibilities:

• Was one of the Lead desktop support and LAN Administrator for the office administrators at Confidential
• Responsibility included supporting 5000 plus users on a Novell 5.0 network and Windows NT 4.0/2000 workstations
• Provided special support for Confidential market room when needed
• Also provided support for about 5000 Users software, network connections, hardware, system configuration, and software support for Confidential
• Supported applications such as Lotus Notes R5, WebObjects, E-Support, PCAnywhere32, Dream weaver, MS Office suite, Netscape and several custom in house applications
• Performed account moves, creation, and password reset
• Supported and performed Norton Anti-Virus administration and ensure accurate daily d Confidential backups
• Upgraded Windows NT 4.0 to windows 5.0 or 2000
• Activated jacks, troubleshoot LAN connection, setup networking printers and had them assign a print name
• Memory upgrade, hard drive upgrades, and changes of motherboards as well